Enterprise Rent-A-Car

Reviews

• TK

  terrion kirk

  3 days ago
  5.0
  All the staff here are great love their customer service and helpful with everything and very understanding everyone needs a raise or a bonus appreciate you all Terrion Kirk
• JL

  Jasmine Lumpkins

  3 days ago
  1.0
  I am sorry I can’t let this go. I spoke with this rep this morning at the location at 310 West Wisconsin named Sherry, Shari or something similar. I told her that I was seeing a charge be declined by my bank from Enterprise, could she tell me what the charge was for. She went to her notes and started reading them and saying I didn’t return the rental on time. I tried to explain to her that I did return it on time, to the dealership and I could prove it via my debit card transaction history because I paid for repairs. She was very condescending and began to read over the notes again. I was so frustrated. I cursed and called the dealership. I asked them to please call and fix the issue. They asked the enterprise reps name and location. I called back asked the rep her name, she refused several times then hung up in my face. I called back asked her name and asked if I could speak with a manager. Their website advises that the only way to find out who the manager is is to call the branch. She yelled her name. I asked her the location she told me. I said cool. This lady called me back twice. Mind you I work from home and I am in a meeting. I called back after my meeting and it’s this rep saying she’s calling the police on me for threatening her. Mind you the entire time I think out call is being recorded so I wanted her to do that so she could be arrested for filing a false report. I called the corporate office and let them know what happened. The rep there told me that they put me on a list that says I can’t rent cars from them anymore. MIND YOU THE ENTIRE TIME I RETURNED THE CAR ON TIME AND THEY OWE ME MY DAMN DEPOSIT BACK. The dealership calls and apologizes, says that the Enterprise offices failed to communicate. I called the downtown branch because when corporate calls I still want to have the managers name. The same woman answers the phone has the nerve to yell at me again FOR BEING RIGHT! I speak with the manger finally a guy named Turner, asked him to listen to our phone calls and see how she treated me. He proceeds to tell me the calls are not recorded even though there is a recording saying they are. THIS KAREN COULD HAVE HAD ME ARRESTED AND SHE WAS TELLING A WHOLE LIE! I WAS CONFIDENT THINKING THE CALL WAS RECORDED AND IT WAS NOT!
• CH

  CYNTHIA HERNANDEZ

  Aug 27, 2026
  5.0
  Traveling from Texas to take my son to Northern Michigan University to start his new adventure. This trip had a few set backs and I wasn't sure we would make it on time. I was almost giving up when we walked into this downtown location. I was a complete mess. Dylan Hopkins was the angel that helped us and I'm so glad he did. He was calm articulate and so caring and helpful. He was able to get us the car we needed to finish our trip and help me get my son started on his new life. I can't express how grateful I am for Dylan being in the right place at the right time to help me. Thank you so much and hopefully I will be back when I go to visit my son. ❤️. The young lady that helped me return the car was a sweetheart thank you thank you thank you. From a proud mom with her mission accomplished.
• CM

  Cynthia Matias

  Aug 19, 2026
  5.0
  I give Enterprise Rental 5 stars! ⭐⭐⭐⭐⭐ The people here are amazing and provide great customer service. I always have a wonderful experience with them. Whenever I need to rent a car, I come to this location because they are always helpful and work with me. Thank you to everyone for your excellent service! I truly appreciate you all! ❤️
• TT

  Trammell

  Aug 14, 2026
  1.0
  Charged 343$ due droping in Canton due to medical emergency. Implored to know why was i given deposit back. Why 2 months later? Store at Canton no drop fee. The day to pick my mom up after long guardian battle. Lady manager argued every Enterprise charge drop, when i asked why was i given deposit. She hung up. Imagine having to call your mom and say you have to stay another week, minimum because rent a car decided 3 months later to can 10 yr customer