Enterprise Rent-A-Car

Reviews

• HP

  Heidi Peterson

  4 days ago
  5.0
  Very easy to deal with. Picked us up to ger the rental. Returning was very easy.
• BB

  B Bree

  5 days ago
  5.0
  Very satisfied with the great customer I rec'vd from mgr Kirk. He made our experience with Enterprise very pleasant. Our vehicle was very nice. We enjoyed all the great features it had to offer. Very easy to drive with a smooth ride as well. Enterprise will be the Rental company we will look up when in search of a rental car on our Vacation. Thank you Sabrina
• PM

  Peter Millerhagen

  Oct 8, 2026
  5.0
  Very friendly and professional staff. I ended up having a mechanical issue with my first car (not something they could have prevented) and the team took care of my swap out no questions asked. Their vehicle selection also seemed newer and better equipped than competitors.
• ES

  Eakumjot Singh

  Sep 18, 2026
  1.0
  Absolutely ridiculous experience. I specifically paid for Enterprise’s toll service because I knew I’d be using toll roads. The vehicle had no transponder, so I ended up paying the E-ZPass, Indiana, and Chicago tolls myself. Enterprise told me they would reimburse what I paid AND remove the toll-service charge. Two weeks later, I get hit with another $55 charge and then another $17 charge for tolls. Why am I paying for the same tolls multiple times? I called customer service and the representative couldn’t even explain the charges. He just said someone would call me back and hung up. Terrible communication and terrible customer service. If you’re charging customers for a toll service, at least know how your own system works and stop charging people repeatedly for tolls they already paid. For others, if you are getting toll service from the company, please make sure that the vehicle you get has a transponder installed in it. Otherwise, you’ll end up paying for all of it yourself and these people will not take responsibility for it. They will just make it look like they did.
• MQ

  Muva Quesha

  Sep 5, 2026
  1.0
  UPDATE: 10/8/26 UPDATE – October 8, 2026: I am updating my review because unfortunately this situation still has not been properly resolved. I had an extremely upsetting experience with the manager at Enterprise Rent-A-Car at Milwaukee Mitchell International Airport on September 4, 2026. My American Airlines flight was unexpectedly rerouted to Milwaukee, so I arrived late at night needing a rental through Monday. I had originally reserved an Enterprise vehicle in Madison from Friday through Monday. After being rerouted, I tried to make a Milwaukee reservation online, but the system would only allow me to book for one day. I explained at the counter that I needed the vehicle extended through Monday, which matched my confirmed return flight from Milwaukee, and I offered to show my original Madison reservation proving those were always my intended dates. I understand that companies have policies. My issue is the way I was treated. The manager laughed while I was explaining that I was stranded. When I asked for his name, he smirked and asked if I wanted his business card. At another point, I was told he was “busy” and would not come back out to speak with me. I later walked over and observed that he was not assisting anyone. What concerned me even more was the noticeable difference between how this manager interacted with customers of his own race versus how he treated me. I observed him being respectful and professional with them, while I received laughing, smirking, dismissiveness, and hostility. I am concerned that racial bias may have played a role in my treatment. I also want to be clear that another male employee, who is the same race as me, treated me respectfully, spoke to me like a human being, and even told me he hoped everything worked out. Unfortunately, the final decision was not his. His kindness made the manager’s behavior stand out even more. I am a business owner myself, a nursing student, and someone who believes strongly in standing up for what is right. I understand that sometimes the answer to a customer has to be “no,” but there is still a professional and humane way to communicate that. I have recordings documenting the entire interaction and have submitted a formal complaint to Enterprise corporate. This review is not simply because I did not receive a rental. It is because no customer should be laughed at, mocked, dismissed, or made to feel less than human while asking for help during an already stressful travel disruption. Manager name is Conner.

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