Enterprise Rent-A-Car

Reviews

• KB

  Kimmy Bee

  May 12, 2026
  1.0
  I have rented from this company many times and I have never had any issues until this last rental. When I pulled up to return my vehicle they scanned it the guy then proceeded to walk around the vehicle came around open the back door took my luggage out and set it on the ground and closed the door. I did not ask him to touch my luggage and I think this was very unprofessional of him even though he was trying to help me which turned out to be not so helpful as my package that I had behind the luggage was left there. I grabbed my luggage and went to security when I realized that it was left behind in the vehicle I called Enterprise immediately and told them that I was just there and it was left in the vehicle and I was going to come back and get it so I ran through the airport ran all the way down to the check-in counter outside and the lady said oh it's already gone your vehicle was already gone to service. I said well you need to go get it and bring it back so I can get my package out of it she said okay let me call even though I had already called 5 minutes before that and told them and the guy said oh yeah we'll Go get the package for you and bring it back so you can take it with you. The girl was not very helpful she was like well let me call and then they were asking back and forth where it was in the vehicle I was like it's in the back seat! Oh okay well they're about 7 minutes out can you wait I said sure and then she walked away I stood there waiting after about 5 minutes she came back again stood there looked at me and she goes well it's going to be another 15 minutes I said what I can't wait I have to go I'm going to miss my flight she goes well I guess it's up to you if you want to miss your flight or you want your package. I found that very rude! So I ran again through the airport through security and got on my flight as soon as it landed I called Enterprise again and the guy said oh yes I see that you've already called and there's a ticket somebody should be calling you back soon and yes we will have your package for you I said great because I have someone who's going to come and get it for me that lives there He said oh okay. Well I never heard anyone call me back so now I decided last night to send an email to the customer service lost and found and guess what I still haven't heard a damn thing! I'm extremely disappointed and I will take my business elsewhere . What happened to customer service?? Not a phone call not an email you have everything you need and nothing very disappointed I will not rent again from you and I will tell everyone not to rent from you!
• AH

  Angela Hernandez

  May 2, 2026
  1.0
  Worse location unprofessional they dont talk with eachother. Wasted my time driving from waukesha to airport come to find out they didnt speak so no car upon arrival especially when I called the 1800 # and they confirmed. Got her lady was rude didnt even try to look into what i was saying and she's a manager . Never go to this location. When I called the 1800 # back the 1st agent never modified and then they were sold put
• NC

  Nick Candee

  Apr 26, 2026
  5.0
  Enterprise on the “we select” program gave me a nice new car, good spec, only 4,000 miles, perfectly clean inside & out. Crew at MKE airport always have fine esprit de corps & make us feel welcome!
• NN

  Nick

  Apr 21, 2026
  1.0
  My original reservation was to pick-up in Rockford, IL and drop off in Waukesha for a much lower rate. I showed up at the Rockford airport at 2:50 only to find out they closed at 2. No call or email. I called customer service and after some time on the call the only option to pick up the same day was in Milwaukee. I updated my schedule and route to go to Rockford and this cost me a few hours and made my wife have to turn around and come back to pick me up. The customer service agent talked to someone in Milwaukee and they said they’d be able to transfer the reservation in and take care of me at the same rate. I showed up to Milwaukee and after being bounced to another desk was told they could not get the reservation in but could only do a new reservation. If I wanted to drop off in Waukesha it would have went from $800 to $2000 and there was nothing the agent could do (so he said). It was clear that the agent only cared about their branch and not corporate customer service commitments. I was stuck picking up in Milwaukee and dropping off in Milwaukee for $200 more than my original reservation. The agent said he was busy and needed me to finish my new reservation on my way out. Also, I purchased the toll pass only to find out it doesn’t work on all tolls. Would have been nice to know, so I could have chosen the right lane. The service was poor at best and I can’t believe nobody cares about the customer experience. I’ve shared my experience with many and will continue to do so. Many lessons for your company. If you are going to close and a reservations hasn’t picked up yet at least give them a call. Don’t have customer service reps misspeak and create bigger issues. I would have booked a new reservation on my 2 hour drive to Milwaukee if it wouldn’t have transferred. Explain how tolls work and do not work. Honor your commitments. Don’t bounce your customers around. Don’t on your branches against each other.
• TV

  Tasha Vargas

  Apr 19, 2026
  5.0
  Last month, I had rented a car from Dollar. Our flight got delayed due to a snow storm in Denver and there were several of us that arrived to find Dollar had closed without any notice. All this with my grandmothers funeral the next day. Luckily, Enterprise was open and beyond accommodating. Chana help book me a car in a timely manor and was professional and friendly. The lot attendant Grant, was friendly and professional in explaining things with the mini van we got. Both of them certainly helped to bring a close to an unexpected stressful situation. Lesson learned, rent from Enterprise in the future!

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