Pilot Travel Center

Reviews

• YK

  Yegor Kopt

  2 days ago
  5.0
  Good 👍
• RC

  Razvan Coman

  Jun 20, 2026
  1.0
  I visited Pilot Travel Center #164 in Mauston, WI (1101 State Road 82 East) on June 20, 2026, to purchase diesel. Unfortunately, my experience with the customer service at the counter was very disappointing. The employee working at the register (I later learned her name was Velma) asked me what I needed while she was focused on an electronic device and did not make eye contact. I answered that I needed diesel, but her tone became noticeably irritated while asking for the required information to process the fuel purchase. After completing the transaction, she said, “Okay, you’re out of here,” which came across as disrespectful and unprofessional. Right after that, while I was walking toward the restroom, I overheard her talking about me with the next customer in line, which made the experience even more uncomfortable. I also noticed another interaction that I found unprofessional. While speaking with the same employee who helped me identify her name, she repeatedly said loudly, “I really need to go home. I want to go home. I have to go home.” I understand that employees can have difficult days and may feel tired, but saying this loudly in front of customers created an uncomfortable atmosphere. I went to get a cup of ice, but they were out of ice. I also tried to find the employee’s name, but she did not have a badge displaying her name. I asked her for a receipt so I could get her name from the receipt, but at the bottom of the receipt, the system displayed information that appeared to be an error. The receipt I was given was also not the correct one for my transaction. I then asked another employee for her name so I could write this review. I normally expect a professional and respectful interaction at a major travel center like Pilot. I hope management can address this situation and remind employees about the importance of customer service, communication, and professionalism.
• DM

  Derrick Moses

  Jun 16, 2026
  3.0
  there is no air hoses, at the pumps so don't get your hopes up. this is the only flying j I've ever seen, that doesn't have air hoses by the pumps
• CC

  Cris C

  Jun 4, 2026
  2.0
  customer service not attentive, look like they do not even want to work there. kind of small to medium parking.
• SJ

  S John

  May 30, 2026
  1.0
  They hired a wrong guy to clean the shower . 4 hours wait with 10 guests ahead . Lol 😅. The worst place for a shower . Shower was not clean either , lol

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