Safelite AutoGlass

Reviews

• KE

  Kenzie Erickson

  2 days ago
  2.0
  oh boy do i have a story to tell…obviously i cracked my windshield! the first time i went to get it fixed, my insurance had booked the date wrong. no big deal. easily reschedule. my insurance wants me to go to a safelite shop instead of having them come to me for reasons unknown. reschedule for saturday. saturday morning i get a phone call. i need to reschedule my appointment because an out of state tech has the glass for my car. i never asked why, i was busy freaking out. the first lady over the phone was so rude. carolyn, i believe. she’s unhelpful and offers me nothing. no discount for the inconvenience, nothing. i hang up, for sake of not losing my temper and I call back later that day. and speak with the manager. she’s very kind and very helpful. got me a full refund of my deductible and rescheduled my appointment and is easily having the technician come out to me. fast forward about a week to today. (a time jump because i was traveling) i get a phone call. the tech assigned to me called out sick and i have to reschedule again or drive 45 minutes to baraboo to have my windshield replaced. i explain the situation again and then the man over the phone reluctantly finds a route he can get me on for today. perfect. the tech was incredible. kind and professional and my car looks great. and he’s the reason i didn’t leave just one star. however, i won’t be doing business with safelite (at least this location) again. this experience has ruined my perception of safelite. if i were you, i would take my business elsewhere.
• CB

  Cathy Ballard

  3 days ago
  3.0
  We tried to call the local office to talk to a PERSON but Never could get a local phone number. All numbers were AI!! If tried to contact online you had to fill out a 30 questionair but did not let you get an answer to a question!! Terrible as we had lots of questions, had to get our insurance involved. The tech who finally contacted us on a scheduled day of repair, (even though we were not sure we wanted the repair yet ,but only way to talk to a person 20 hours later) was nice!
• CA

  Centauri Adams

  6 days ago
  2.0
  The original appointment was rescheduled without notifying me beforehand, and then the replacement was not completed (technician unable to replace window wiper, leaving hole in window (that they covered with tape), requiring me to come into one of the Safelite shops to get the job done accurately and 100% completely. The second technician trashed the glass fragments left behind by the first technician, and was professional about it all.
• TB

  Tassa Boydston

  May 11, 2026
  2.0
  All of this happened around the time of the April 2026 hail storm and I do want to recognize how everyone associated with car repair was super busy. I had an appointment scheduled for a Tuesday morning, after removing the broken windshield and the plastic covers inside the hatch, the tech told me the glass they had would not fit my car. He also told me, "you didn't enter your VIN, so we had to bring our best guess." I was never prompted, nor was there an opportunity to provide my VIN in the online booking portal. If Safelite needs that info they should request it. We rescheduled for a Saturday and I noticed the proposed invoice was three times more than the original appointment was supposed to cost. A few calls in and I discovered they ordered two separate windshields and ultimately planned to only charge me for one. The Saturday service window time came and went without a word from our tech or from Safelite, except an email confirming the appointment. I called at least three times and each time I was told the tech would call me shortly. Once we were four hours past the service window, I called again and got through to someone at the local Safelite office, who said the tech would call. The tech texted and told me, "someone should have called you this morning, the glass never came in." When I asked if I should call the local office right back, to reschedule, he said "they will call you momentarily." They never called and my rental car was due back the next day. I rescheduled (again) for a Wednesday, the tech did call me to say the glass still hadn't arrived to their office, but it should arrive in the afternoon (and he would be late as a result). When he came out to replace the windshield, I was so happy to finally get my car back to drive-able. I was of course charged the much higher rate and my glass repair was $790+, not the $400+ I was initially quoted. Is the final result good? Yes, I think so. Would I work with them again? Not if I could avoid it.
• JC

  Jessica Capps

  Apr 27, 2026
  1.0
  First appointment was a no show and text later they didn't have the windshield. Second appointment a week later, got a text during the appointment window they still haven't even ordered the windshield. Tried to get more info, but messages are ignored. Already paid, and it's been two weeks without being able to use our vehicle. *Update: after going through their robo phone tree twice as we were repeatedly directed in the wrong direction, and finally being patched to the service shop, we got the message "no one is available to help you. Goodbye" without any way of leaving a message to get back to us at their convenience. We have no confidence that anyone will ever contact us. We have cancelled our appointment, and have gone with another company who's communication was much more reassuring and responsive.