JJ
jujitsujezebel
Nov 23, 2015
Worst service I've ever experienced. Made an online appointment & came to drop my car off for a simple oil change & burned out headlight. Was rudely told that I should have called the shop because the online computer doesn't take into account the cars that are already being worked on already, but they'd "try" to get to it. The man behind the front desk then took three calls in the middle of checking my car in, & went back into the shop twice, delaying the check in by more than 20 minutes. After filling out information on his computer, he then told me it would be at least $180 to change the headlight, because it was too complicated, & that was the minimum labor cost. (With my car you have to take the bumper off to change the passenger headlight, but not the drivers side. The divers side was the one out.) I told him it wasn't the complicated one, & even if it were, the most I'd ever been charged was $50 for labor AND part. He said they'd "take a look at it & see," but didn't guarantee me they'd help, & also said he didn't believe me that I'd ever gotten it changed for that price. After two hours, the man called back & blatantly told me I was wrong. It was, in fact, the complicated headlight that needed to be changed, & therefore they couldn't get it done before they closed & refused to do it. When I went to pick my car up, the man wanted to "show me how I was wrong." I requested to simply pay for my oil change, & leave. Since picking my car up, an unexplained rattle has developed that was never there before. On top of everything, I took my car into Farm & Fleet to get the headlight changed, & labor + parts didn't even equal $25. This place is such a rip off. They vastly overcharge, do not do the work they promise, damage your car in the process, & never show you an ounce of respect while they're screwing you over.