Enterprise Rent-A-Car

Reviews

• JJ

  John Johnson

  Aug 28, 2026
  5.0
  Exceptional service from start to finish.
• JP

  Jamie Pedretti

  Aug 18, 2026
  5.0
  I really prefer enterprise when renting cars. This new la crosse location is lovely and Nate was amazing. The car was very clean and in great condition.
• CH

  Chris Stark Hinton

  Aug 13, 2026
  5.0
  Wonderful helpful people. Pleasure doing business with this location!!
• TL

  Terence Leque

  Jul 24, 2026
  5.0
  Nate Evan is the epitome of Customer Service. Early in the day I had to go in to get a refund because I was charged an extra hour because of a time zone change, he helped by issuing the refund and claiming the system should've known. Then later in the day he moved down to the airport and when I went to get my second rental in two months he was there and helped immensely. At first someone didn't return the rental that was supposed to be mine, so they had to call one down from La Crosse and give me half a tank free, then when the car arrived it was considered a downgrade and he was quick to issue a correction to the bill and even said if it doesn't work to come by first thing in the morning to swap the car, then above all else he gave me his card to call and clear the time zone issue of I had issues again. The guy was beyond helpful and did everything he could to make sure everything worked and was right!
• LH

  Lacie Holmes

  Jul 17, 2026
  1.0
  I recently attempted to rent a vehicle from the Enterprise branch near me, and the experience was extremely disappointing. I’ve rented from Enterprise several times a year without issue, but this visit revealed a serious lack of accountability and professionalism. My rental was originally scheduled for Thursday, but a payment on my credit card hadn’t cleared yet. I rescheduled for Friday, made a payment on another card, confirmed the funds were available, and went to pick up the vehicle. When the associate attempted to process the payment, it declined. I suggested removing a day to lower the cost — still declined. I stepped away, called my bank, and confirmed there had been a fraud alert that they removed. When I returned, a different associate used the same iPad, which had been sitting idle with my information still pulled up. This time, the payment did go through on my end — I received the rental agreement email and saw the charge immediately reflected in my account. However, on their side, the transaction didn’t complete. Instead of taking a moment to troubleshoot or allow the system time to update, the associate attempted to restart the process. I raised my concern that restarting meant recharging my card, especially since the payment had already posted. He assured me it was just signatures — but at the end, it asked for payment again. I told him I didn’t have another $400 available for a duplicate charge. A manager (or senior associate) came over and immediately dismissed the issue by saying, “We see this happen with prepaid cards or Cash App cards.” I was using a credit card, not a prepaid card. The comparison was inaccurate, dismissive, and frankly disrespectful. He then told the associate to void the transaction and instructed me to call my bank to “manually release the funds.” My bank confirmed that the charge was approved and pending — meaning Enterprise would need to process a refund, which takes 5–7 business days. In other words, Enterprise charged me, voided the rental, blamed my bank, and sent me away with no car, a $400 charge, and a rental agreement in my email. I was traveling out of town for my grandmother’s 75th birthday. This branch is the closest and most convenient for me, and I’ve rented from Enterprise multiple times a year. But this experience was disheartening. The issue may not have been entirely their fault, but the lack of accountability, the dismissive attitude, and the refusal to acknowledge the inconvenience were unacceptable. A simple apology, a willingness to troubleshoot, or even a gesture like a future upgrade would have shown care. Instead, I left feeling blamed, unheard, and unsupported. I have already contacted Enterprise’s national customer service to file a formal complaint. I hope this branch improves how it handles difficult situations, because how an organization behaves when things go wrong is the true measure of its character.

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