Safelite AutoGlass

Reviews

• MB

  Morgan Byrne

  May 1, 2026
  1.0
  If I could give 0 stars I would. I scheduled an appointment from 8am-12pm window. Not only were they late wasting my entire morning with no call to notify me, but they also broke my windshield. I went from a chip the size of a pencil eraser to a 2ft+ crack. When we called the customer care line we are getting hung up on and unable to get ahold of customer care. When trying to report issues with our service, my appointment is unable to be found.
• KB

  Kyle Bergin

  Apr 22, 2026
  1.0
  Took a day off work for an appointment from 12-5 and no one ever showed up. When I called at 530pm they apologized and asked for a reschedule. No thanks. Do yourself a favor and shop local, these guys suck.
• MS

  Madeline Spain

  Apr 21, 2026
  1.0
  I had an appointment last Thursday to get my windshield replaced. I was told that recalibration for my sensor was needed and paid for that as well. The field tech was unable to calibrate my sensor, but said that a manager would contact me to schedule an appointment. It is now Tuesday of the following week and no one has contacted me. I thought that wasn’t a huge deal because I could just call the store and schedule. However, don’t try to call the store, because all it does is hang up on you and tell you to go to a website. I was told a manager would contact me and that did not happen and now I have no way of contacting the store. This is ridiculous.
• HM

  Holly Moser

  Apr 14, 2026
  1.0
  This location is an absolute joke. This is now the SECOND time they have installed my windshield wrong. Resulting in damage. I am suppose to cover this cost, because your quality of work is unbelievable. I will not be taking it to your shop or ever recommending Safelite to anyone in my life. I have asked several times to speak with someone about this second wrong install to send my video proof and it has been radio silence. Unbelievable. I could leave no stars I would.
• KL

  Kat lean

  Apr 3, 2026
  1.0
  I scheduled an appointment with on March 14th for a basic windshield repair. The technician, Anthony, completed the job but left a mess inside my vehicle and did not put my stickers back on after I specifically requested that he do so. Shortly after the repair, I began noticing a whistling sound while driving at higher speeds. Within a few days, the exterior trim started popping off whenever I drove over 25 mph or even when closing the car door. This quickly became a serious safety concern, as loose trim could easily become a hazard to other drivers or pedestrians. I attempted to contact the Kenosha location multiple times during business hours but received no response. I also tried calling the warranty line, where I initially couldn’t even schedule an appointment through the automated system. After three days of repeated calls, I was finally able to reach someone and schedule a warranty appointment for March 28th. I was told they would need a replacement windshield. I took time off work to be present for the appointment, only for the technician, Christopher, to never show up. I received no call, message, or explanation. I again tried contacting the Kenosha location with no response, and even customer service was unable to reach them or explain the no-show. The next day, I went to the location in person. I requested a different technician, as the initial work was clearly not done properly. That request was ignored. Instead, I was told it was just a matter of replacing plastic clips, and they performed a quick fix. As of April 3rd, the same issues have returned—the trim continues to pop off, and the whistling noise is still present. This has been an extremely frustrating and time-consuming experience. Between the poor initial workmanship, lack of communication, missed appointment without notice, and failure to properly resolve the issue under warranty, I cannot recommend Safelite. You would expect a large company to stand behind their work and provide reliable service, but that has not been my experience. After reviewing their Better Business Bureau (BBB) complaints, it appears that issues like this are not isolated incidents but part of a recurring pattern. Based on my experience and what I’ve seen from others, I would strongly suggest saving your time, money, and energy by going to a reputable local professional instead.

Frequently Asked Questions About Safelite AutoGlass