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Howard Palmen's sons, Ron and Roger, took over the business in 1970, and acquired the Dodge franchise. In the late 1980's, the business moved to a new, state-of-the-art dealership in the western part of Kenosha. Today the family tradition continues as Ron's son, Andrew, continues to move the business forward with the addition of a Kia franchise (1998) in Kenosha, a Dodge Jeep dealership (2001) in Racine, Wisconsin, and a Buick GMC Cadillac dealership (2010) in Kenosha, Wisconsin. All along, the group has stayed focused on high levels of customer satisfaction, being a sales volume leader and maintaining a well-trained staff of professionals.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.