Enterprise Rent-A-Car

Reviews

• AS

  Amanda S

  Jun 28, 2026
  2.0
  If you like fine print, fake totals, full information never being disclosed till you're there to pick it up, being treated like you're the scum of the earth as you're trying to give them 840, and the communication skills of a newborn baby, this hell on earth of a rental place is your place to go. I personally don't like this treatment making this the WORST experience I've ever had since the beginning of June when my car was stolen and crashed. Same result regardless, no car. Their customer service should have this place shut down, but people are desperate so they're still in business. So if you like confirming a reservation, having a total given to you on the website and the email confirmation, then two days before you're supposed to pick it up someone calls you and tell you that there's a 300 deposit, when you try to inform him it would be better for the company to disclose that UP FRONT all he says is "I'm pretty sure it's in the fine print", (but there's fine print still there which they won't tell you that it all needs to be on one card), so you get the 300 deposit and put it on your credit card, show up on a day with an extreme heat warning, only for them to FINALLY tell you it needs to be on one card, you inform them the "customer service agent" or plainly THEIR EMPLOYEE didn't disclose that information and all they say is sorry but it has to be on one card, WITH NO ONE TRYING TO HELP YOU WHAT SO EVER! So to recap, if you like fine print, fake totals, full information never being disclosed till you're there to pick it up, being treated like you're the scum of the earth as you're trying to give them 840, and the communication skills of a newborn baby, this hell on earth of a rental place is your place to go. Expedia you're next on my list because you recommended this hellhole.
• EM

  Eileen Martinez

  Jun 27, 2026
  5.0
  Ashlee Muller was so kind and professional she got things done quickly and with a great smile and explained everything well I appreciate that
• AS

  Angela Silva

  Jun 22, 2026
  5.0
  Really friendly people and quick serive at the Kenosha location.
• MM

  Michelle

  Jun 20, 2026
  5.0
  I spent 40 years in customer service and yours was top notch! I loved the pickup and drop off service! Only complaint was the backup camera was not working in my rental.
• SS

  Smart-e

  Jun 19, 2026
  5.0
  Good people and great service. They were the only good part of the worst moment of my life