Ernie's Auto Body

Reviews

• AH

  Alex Hahn

  Jul 22, 2026
  5.0
  Great to work with. amazing work!
• BK

  Benjamin Kempe

  Jan 28, 2026
  1.0
  Terrible experience with Ernies 1) took them from mid Sept to December to do a low speed impact collision on a jeep they "specialize in". 2) they dont call with proactive updates. They did when I told them how dumb that is, considering im out of state and have to coordinate getting it. 3) tried to tell me my policy didnt qualify for OEM parts when that is literally the only thing I requested.(my insurance called them and they were wrong, imagine that!) .... I didnt even take their loaner vehicle. Also had 2-3 delays/push backs to the pick up date. This was supposed to be ready to pick up mid Nov but a mysterious part being out of stock, was an easy scapegoat. 4) picked up the jeep... battery was dead so they didnt even check when I called to say I was picking it up. They had to jump it...Owner was present... 5) radio didnt work when I picked it up....after they took it for a test drive, you'd think theyd be able to tell? Nope! They let the customer find out. You had the jeep for 3 months, absolutely unacceptable..... They fixed the radio and finally started to get their act together at the end. They are nice people but clearly need more training or support. If it was just 1-2 things above, sure whatever stuff happens. But the 5 things above could have been avoided or at least communicated way better. Step it up Ernies!
• TT

  Tarik

  Jul 31, 2024
  5.0
  I have nothing, but positive things to say about this shop. They truly care about the customer and your experience doing business with them, i've never seen customer service like this in a body shop, EVER. They know what they are doing and they know how to run a business. I totaled my vehicle in Hayward, WI in the first week of July, road conditions were horrible and unfortanate times happen.. My insurance company recommended Ernie's Auto Body. I had to leave the vehicle at the crash site and had it towed to Ernies same day. I was 6 hours away from home and needed to get back that day, so that was my only choice. Although when you have Shana Castano actively checking on the status of my car, contacting me with updates, and most importantly helping out in the biggest way possible by taking all the important items out of my car and placing aside for me to pickup before the truck took my car away. That is TRULY 5 star service. It is now the end of the month and everything was handled so well. Usally your "old school" body shops would be a pain to work with, this was above and beyond. Thank you Shana and the whole team at Ernies!

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