Parsons of Eagle River, INC.

Reviews

• SN

  Sheri Nelson

  Aug 12, 2026
  5.0
  Very friendly staff. Made purchasing a car non stressful and I even got presents!!! Very good experience.
• CR

  Charlie Rice

  Aug 12, 2026
  5.0
  I had a screw in my tire, took it to Parsons without an appointment and their service department was able to repair it and got me going again. Great service.
• JH

  John Hofmann

  Aug 6, 2026
  5.0
  Very pleased with the sales and financial team that handled our purchase of a new Blazer.
• JM

  J M

  Jul 29, 2026
  5.0
  Mike within the service center was great to work with on a third party warranty repair.
• JW

  Joshua W

  Jun 25, 2026
  3.0
  I looked into 2023 Chevrolet Traverse Premier (VIN: 1GNEVKKWXPJ272216 )(stock#PJ272216A )on behalf of a friend who was considering purchasing it. Having worked in the automotive industry, I routinely review CARFAX reports before recommending a used vehicle. The dealership provided an AutoCheck report that showed no accidents or damage reported. However, after obtaining a CARFAX report, I found two documented damage events: one reported as minor damage and another reported as minor to moderate damage. To the salesperson’s credit, she was professional, apologetic, and explained that she knew the previous owner. She shared after looking into it that one incident involved backing into an object and the other involved a deer strike. I appreciated her willingness to discuss the vehicle’s history. My concern is not that the vehicle had prior damage, as many properly repaired vehicles can provide years of reliable service. My concern is that a vehicle marketed as CarBravo Certified should be held to a high standard of transparency. A documented damage history can affect future resale and trade-in value, and buyers deserve to know that information before making such a significant purchase. Had my friend relied solely on the AutoCheck report provided by the dealership, they likely would have purchased the vehicle without knowing about the two reported damage events. Discovering that history later, when trading or selling the vehicle, could create unnecessary frustration and leave a customer feeling misled, even if the vehicle itself performed well. I understand that some smaller dealerships choose to provide AutoCheck instead of CARFAX due to the cost. However, transparency is one of the most important aspects of selling a used vehicle. Providing complete and accurate history builds trust, protects a dealership’s reputation, and allows customers to make informed decisions. For the benefit of prospective buyers, I have attached the CARFAX report for the 2023 Chevrolet Traverse Premier (VIN: 1GNEVKKWXPJ272216) so others can review the vehicle’s documented history and make an informed purchasing decision.

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