Don Larson Chevrolet Buick GMC

Reviews

• BB

  Bobbi

  Oct 4, 2026
  5.0
  We were driving to Wisconsin when our 2017 Chevy Volt showed the "propulsion power reduced" message. Since it was Sunday and no dealerships were open, we got to our hotel and prayed the car would start in the morning. It did, and we took it to the closest dealer, Don Larson in Baraboo. They determined quickly it was a problem with the EGR valve. They said they didn't have any in stock. As we were planning on going home on Friday, this was a major concern. They drove us to a rental car place and said they'd try to find the part. Our contact person, Evan, kept us informed as to the progress every day. He called on Tuesday and said they had located one at a dealer 1-1/2 hours away, and he would send someone on Wednesday to pick it up "if we wanted him to". Seems the part alone is about $2200 and the other dealers charge a hefty mark-up. We told him to go ahead as we had little choice. On Thursday he called with the good news: the part was there, it was already in the car, his tech had driven it around a little to make sure there were no other issues, and - best part - it was about $300 cheaper than he had estimated. We returned the rental car and the dealer picked us up and drove us back to get our car. Today, this kind of exceptional customer service is so rare that I just had to share our great experience. Thanks to Evan and the whole team at Don Larson!
• BB

  Brandy

  Oct 2, 2026
  5.0
  I recently purchased a new truck from Jeremy Seep at Don Larson-GMC. Jeremy made sure the experience was great. No pressure, no stress, and allowed me to take my time when deciding which truck was my best fit. I love my truck! Thank you Don Larson team for making this dream come true :)
• AG

  Allison Goodman

  Sep 28, 2026
  1.0
  Terrible customer service. I live 5.5 hours away and the part for my car was 1.5 to 2 weeks out. I questioned how I get my car being I couldn't do it on the weekend. She was NO help. My local dealer told me that GM has a reunite program where they bring me my car and return loaner/rental. Well, she told me the next day (Saturday) that GM would bring me my car but not return the loaner/rental. I have found out since that THIS IS A LIE!!!! GM would have done both. I spent 6 hours on the phone trying to figure out how to do this. I was willing to make a reservation for Friday/Saturday night to come on the weekend. She said ONLY IF the part came in on Wednesday or Thursday. Being my car is a 2027, I am hoping to have no further issues especially when I am in that area. They also put that they fixed the issue. My local dealer showed me the paperwork as my local had to order the part. My dealer had the part in three days! I was going to risk driving it home being they reset the power steering module knowing that it could go out at any time. I had to call 3 times to get them to plug my car in so that I had enough battery to make it home without additional stops. I took their loaner with 73% and returned it with 100%. Charging my car shouldn't have been an issue.
• ML

  MARLIN LEVENDOSKI

  Sep 23, 2026
  5.0
  Traded for a new Buick Encore thru Don Larson Buick and had an exceptionally fine experience. I look forward to doing more business with them. My sales person Jeremy Seep was excellent in all areas of customer care. He provided a best deal offer from the onset! No games, no BS, just straight forward honest pricing without haggling or other nonsense. Very refreshing! I shopped several other like vehicles at other dealerships, and they couln't compare or compete with Larson's base offer. According to my auto insurance company, I have bought 26 new vehicles over the 42 years they have insured me. And a I have other purchases before that. So I have a fairly large sample size to compare Dealerships. Don Larson's (Jeremy) was one of the best and I look forward to working with them / him again!
• YK

  Yvonne Keis

  Sep 17, 2026
  5.0
  While on vacation in Wisconsin, we had an unexpected issue with our new Equinox the day before we were supposed to head home. We found Don Larson Chevrolet and brought our vehicle in first thing in the morning, hoping someone could help us get back on the road. Vicki Studzinski was our Service Advisor, and she was absolutely wonderful. She listened to the issue we were having, understood our concern about needing to get home (and possibly having to return a rental car), and walked us through what to expect. She was honest and upfront, letting us know they couldn’t promise the vehicle would be looked at that day and that it might be the next morning. They ended up underpromising and overdelivering in the best way possible. Within an hour of dropping off the vehicle, we got a call explaining what was wrong, that the part was in stock, and that they could get the repair done that same day. We were back in our Equinox in about two hours total. We were beyond impressed with the level of service, communication, and care. Thank you, Vicki, for your patience and time, and thank you to the entire service team for getting us back on the road so quickly. Truly outstanding experience.

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