Jiffy Lube Oil Change

Reviews

• SD

  Stephanie Darling

  5 days ago
  5.0
  The technician was informative and friendly. They had a promotion going on and we did not know. They applied all discounts at check out which was amazing!
• CO

  Chekota Owen

  Oct 16, 2026
  5.0
  Caleb and crew were incredible. I came in for a taillight out on a cold, wet and rainy evening (traveling from out of state) and they didn’t have the bulb I needed. They helped me out of the truck with my very unhappy and crying 2 month old, made sure I was taken care of and the manager actually left and went to purchase the bulb at a local auto parts store and they got it done and even checked my oil to see if it needed a top off. Being from the South, it felt like home with the hospitality. 5 star team. Kind, swift and genuinely caring. The lobby was VERY clean, bathrooms had changing tables. I recommend this location to anyone but they’re getting extra brownie points from me! Thank you, from this overstimulated and frazzled mother. Any moms with babies/kids that still need to get stuff done, y'all this is the place.
• RW

  Richelle Winkler

  Oct 2, 2026
  5.0
  This is my second time using this location after receiving terrible service at a different one. The service given and thorough walk through about my car is something I never received before. Everyone is always so polite, accommodating, and informative. Especially Caleb!
• CT

  C Thelen

  Sep 30, 2026
  1.0
  You broke the arms on my air filter compartment. My car is three years old. The arms are actually thick plastic, were snapped off probably because your tech used something to pry underneath the arms instead of using the buckle on the otherside to remove the air filter lid. Usually whenever there is an issue with a vehicle the tech will point out the problem right away but your service personel instead choose to lie about it. I was told initially that when they opened the hood of the car the tech noticed the cracks before attempting to take the air filter out. Then I was told after the car rolled out of the garage that the tech noticed the damaged when he started taking the air filter lid off but the same tech said while I was standing in the lobby, while they were supposedly trying to access the video to prove that they didnt damage vehicles that you should always inform the customer right a away. Well if the tech knew this why didnt he follow through right away and do what he knew was right? So after all this banter in the office they came out and said there is no video footage of the work being done the cameras dont work. I did notice the camera in the lobby was blue while I was waiting so some of the cameras were working while I was there. I wrote down what the rep said onto the invoice and asked the rep that provided the information if the information was accurate and to sign the invoice but another lady stepped in and said she didn't need to sign anything. So then I asked to speak to the district manager that they spoke to about the video feed not working. They refused based on the fact that he was too busy., and they would not reach out to him again. I asked for his phone number and they pointed to the wall where his picture is. I took a picture of the wall where his photo was and proceeded to walk out. Why is it so difficult to just provide a number to reach someone. Then while I was leaving the building, as I opened my car door I mentioned to the techs standing by the overhead garage door that they don't have to lie about damage that is done to vehicles and just be honest because accidents happen. At this point I'm guessing the tech that was underneath the car for the oil change started to get combative and said " I' didnt break the part and I'm not lying. 'I said to the tech, "I didnt say you specifically broke the part, all I said was that "techs should be honest and not lie if you damage something". At this time the tech that was standing in the office while I was listening to their conversation about being forth coming and doing the right thing started to talk back to me and walk closer to me saying " I didnt break it and I'm not lying". The service rep needed to step in between us because he moved from inside the garage to within 4ft of me in a threatening way, kind of like he wanted to fight. I firmly believe that if she would not have stepped in he would have swung on me. As I left, I pulled out my phone with the picture on it and called the district manager. I was told by the staff he was unreachable but he answered his phone right away. Not so busy if you try to reach out. Well, this conversation didnt go to far, the district manager asked if "I was the person with the broken lid?" I said, "yes". At this point I should be providing my side of the story, instead I heard this "I trust my techs and they know what they are doing, they didnt break it, (I tried to speak at this point but the district manager spoke over me) said he didnt care, he didnt care, he didnt care, and it's not the job of the techs to know if the cameras were functional or not". And then the line went dead because he hung up. At this point it might be essential to contact the dept of ag and consumer protection to find out if the state can find out more about this I'm sure this is an ongoing problem as this family of people all seem to act the same way when being confronted with problems they created.
• TL

  Terra Lee

  Sep 28, 2026
  5.0
  Jiffy lube on west college was great! It is pricier than I’m used to, but they were able to give me as many discounts as they could. They were very informative of everything going on with my car. They were able to give me advice on how to fix certain areas myself due to their company policy, they couldn’t help me in those areas. Caleb was especially great to work with! Highly recommend!

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