Enterprise Rent-A-Car

Reviews

• GS

  Gary Stoliby

  3 days ago
  5.0
  Have used Enterprise off and on for years whenever my vehicle was in the shop for repairs. Always had good service with them. Recently went on a road trip that where I wasn't comfortable taking my own car. Rented an SUV from Enterprise and was very happy with the car and the whole experiance. Would definitely do it again. And the employees at my local Enterprise were friendly, quick and efficient.
• CS

  C S

  Aug 15, 2026
  5.0
  Enterprise was great. They were very patient with us getting the van back to them as our van was in the shop for 4 weeks. Super appreciate it and highly recommend. Customer service was great as well
• NB

  Natalia B.

  Aug 14, 2026
  1.0
  As stated in my previous review, my experience with your company’s customer service has been extremely disappointing. When I made my reservation by phone, no one disclosed that I would be charged for a full rental day even if I picked up the vehicle only 10 minutes before closing. This meant paying for approximately six hours when the vehicle would simply be parked in my driveway—an important detail, especially when insurance may not reimburse the cost. At the Fourth Plain branch, I asked manager Girish Cummum to cancel my insurance-related reservation and provide pricing for a direct 24-hour rental without insurance involvement. Instead of answering my request, he continued asking about my location, vehicle, repairs, and body shop. I had already paid for Lyft and taken time off work, yet I was not properly informed about the insurance-rental policy or direct-rental pricing. My frustration resulted from my repeated requests being ignored. Mr. Cummum would benefit from additional customer-service training. After I said I intended to file a BBB complaint and identify him by name, he told me he would no longer work with me. The next day, I reported the matter through the general customer-service number and learned that he had added a “DO NOT RENT” note to my account “ CUSTOMER DIDN’T QUALIFY AT MULTIPLE BRANCHES ..”In my view, nearly all of the information in that note was FALSE, misleading and damaging to my reputation. Please preserve the relevant surveillance footage and investigate promptly. I am also considering legal action for defamation. It is particularly contradictory that, after refusing to rent to me, Mr. Cummum arranged for an employee to drive me to another branch. If he truly considered me problematic or unsafe, why did he arrange transportation to another location? I felt humiliated throughout this entire experience. At the second branch, I arrived crying while explaining what happened, and an employee appeared to smile. This reflects your company’s approach to customers and shows how little empathy your staff demonstrated by smiling at a customer who was visibly distressed. FYI - I learned the actual pricing for a non-insurance rental only at the second location. Had this information been provided by phone or at the Fourth Plain branch, I would not have needed to make a second visit or go through this distressing experience in the branch at Forth Plain. Please do not provide a generic response. I called three times over two days and was told that a regional manager would call me back. During two calls, I was placed on hold while explaining the situation. On the third call, I was given reference number 52101294. No one has contacted me to obtain details or investigate. The way customers are treated over the phone, at the branch, and through the regional manager’s lack of response clearly reflects your company’s overall attitude toward its customers. I expect a substantive response, a review of the internal notes and surveillance footage, and a clear explanation of the corrective action that will be taken. Please also verify whether there was a phone call between the two branches between my visits. I took a photo of Girish in order to report him to your company and to confirm that the person in the photo was the same individual whose name appeared on the business card.
• NN

  Natalia Natalia

  Aug 12, 2026
  1.0
  I am extremely disappointed with this company’s service. First, I called in advance to reserve a car and provided my insurance claim number. However, no one informed me that even if I picked up the car 15 minutes before the office closed, it would still be charged to the insurance company as a full day of rental. I only found this out when I arrived, after spending money on Lyft to get there. The experience became even worse afterward. I repeatedly said that I did not agree with this approach and asked the manager to rent the car to me based on a 24-hour rental period, with me submitting the receipts to the insurance company myself. Instead of explaining how the process worked, their incompetent and rude manager Girish Chummum kept asking questions about my car that had been in an accident—where it was, whether it was being repaired, and who would repair it. This was despite the fact that I repeatedly asked him to rent the vehicle to me as a private individual. An arrogant and unhelpful person who ignores a customer’s requests should not be working with clients. In the end, he mockingly said, “I’m not going to work with you.” Because of this disgusting individual, I wasted money on a taxi and left so overwhelmed that I felt emotionally exhausted People like him, whose salaries depend on customers renting cars from them, should not behave as though they own the world. Shame on your company—terrible service, terrible customer treatment, and an awful overall experience.
• CA

  Christopher Aman

  Aug 6, 2026
  5.0
  Wonderful experience at this location. I didn't get the name of the gentleman who helped me when I picked up the truck. David helped me today. Both provided amazing customer service and got me in and out quickly. David provided me with an opportunity to put gas in the vehicle before he checked it in. I declined but really appreciated the offer. Location was clean, organized, and the staff was all incredibly friendly. The vehicle was clean and well maintained. Seriously considering buying the same vehicle! I would highly recommend this location for your vehicle rental needs. The team at this location take their jobs seriously. It was a breath of fresh air.

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