Enterprise Rent-A-Car

Reviews

• VT

  Valerie Thompson

  1 day ago
  5.0
  Enterprise on Market St. Tacoma, WA. Ask for Andrea. I will choose this place everytime from now on! Great customer service!
• GC

  Galen Motin Crawford

  5 days ago
  5.0
  The entire process was easy and quick, and the car was comfortable.
• RP

  Renate Pamin

  Jun 30, 2026
  5.0
  Jayden displayed excellent customer service. He was knowledgeable and went out of his way to make sure I was satisfied with the vehicle I ended up renting. Upon returning the vehicle, it was a quick and easy process, which I appreciated as I was on the clock.
• JB

  Jason Brown

  Jun 7, 2026
  1.0
  I am extremely disappointed with my recent experience with Enterprise. After being involved in a car accident that was not my fault, I needed a rental vehicle through my insurance company, which has a partnership with Enterprise. What should have been a simple process turned into an exhausting day of frustration. I spent over 3 hours on the phone and made approximately 8–10 calls between Enterprise representatives, customer service, and the insurance claims center. During that time, I was transferred multiple times, given conflicting information, and even had calls dropped. Eventually, I was told by Enterprise’s insurance claims department that a local branch had an SUV available and that I needed to hurry because the branch was closing in about an hour. I rushed to the location and arrived on time, only to be told by Ashley, the Assistant Branch Manager, that they did not actually have an SUV available—or any vehicle at all other than a minivan. As someone who works in construction and carries tools and ladders while traveling to job sites that often require better traction and ground clearance, a minivan was not a practical solution. At that point, after spending most of the day dealing with misinformation and wasted time, I expressed my frustration and used an inappropriate expletive. Ashley immediately told me I could leave and appeared unwilling to help further. I quickly apologized, and we continued trying to find a solution. Then, while I was standing there, another customer arrived and returned an SUV. Naturally, I thought the problem had just been solved. I asked if I could rent that vehicle. Ashley smiled and told me no, I could still only have the minivan. Her smile was one that she truly enjoyed giving, and also made me realize she had made this personal. What was most disappointing was not the lack of vehicle availability, but the apparent unwillingness to help a customer who had already endured hours of misinformation and inconvenience. Rather than taking the opportunity to resolve the situation, it felt like the interaction had become personal. After spending an entire day making calls, driving to the branch, and trying to secure a rental vehicle through Enterprise’s insurance process, I ultimately left with no vehicle at all. This experience reflected poor communication, poor coordination between departments, and a complete lack of customer care when it mattered most. I have been in leadership and management for many years and as such I have had to many times help turn a negative or bad customer experience into a good one. She didnt even try. I do not feel she is a good representative for the company at least in her current position. I do know Enterprise has a management training program. Perhaps she could use some additional training in customer service or have her go back through that program. After this experience I will be asking Geico if they have any other rental car companies I can work with. This has really changed my opinion of Enterprise as a whole after dealing with this all day. I really hope they care and address this with her.
• MW

  Miranda Weaver

  May 27, 2026
  1.0
  I would have left zero stars if I could. I reserved a vehicle called ahead to confirm if I needed to bring anything besides a form of payment, a valid driver’s license and a paystub OR utilities. I was told that was all I needed. Today, I showed up excited to pick up my vehicle due to mine being unavailable for a while. I’d already reserved the vehicle called in and placed spent the money to hold the vehicle, I did this due to me having to arrive around closing time and choosing the lates option available for 6pm. I did my part in making the process as easy as possible not just for me but for the employees that I was sure wanted to go home as well, only to be told that the 2 paystubs I brought under the impression it was enough from the information given before arrival, were actually not efficient. There was clearly confusion and Initially wasn’t an issue… After sitting on hold for a while trying to obtain a bill since they now stated a utility bill was the only other document I could provide and denied my 2nd paystub (all items provided the name associated with the address). We were turned away after walking all the way to the location and with half an hour to spare until the location was closed. The unfortunate part about this was, Instead of offering solutions, alternatives, or even a hint of ASSISTANCE the two lady’s (one specified she was the BRANCH manager when I asked for additional help due to feeling dismissed, rushed and cold shoulder’d, not sure if its cause they were going to be closing) completely ignored me. They continued to treat me and my partner like we were an inconvenience and we were left WALKING back to where we came from with all hope we initially had on the walk there GONE. Tears in eyes, frustrated more than I have ever been at an establishment. I waited to see if I could obtain the docs they requested and while doing so I was rudely addressed that they were “locking up” (even though my apt was scheduled for 6pm and it was 5:59pm) I stated ok just a moment and they shut the LIGHTS OFF ON ME. And to add icing on the cake, During my stressful hunt for the documents instead of offering examples or helping or even checking in on us with kindness the employees occasionally shot looks at each other and glared at us like AGAIN we were the problem. They started talking to each other about their plans and how and employee was going to be there the next day and they didn’t have to do any work and was going to have such a easy day and the other stated how they didn’t like a male employee that was scheduled the next day cause he didn’t do his job or “anything” right. They talked about What they were doing when they clock out, LITERALLY ignoring me like I wasn’t there and clearly hoping I wouldn’t rent a vehicle or would just go. Absolutely non empathetic, dismissive and spoke to us like we were children or just plain out annoying them…. No assistance, no additional options, no accountability for the lack of consistency in the requested documents and side personal questions that made us feel like we were doing something wrong... I would not only NOT recommend this location to anyone(especially if you have a kind demeanor) OR for that matter If all service is the same not recommend the company enterprise to anyone. I have only written like 2 reviews on google ever and this is hands down the WORST service from a rental service let alone a COMPANY I have ever received. I have never been treated like this in an establishment, I was actually quite taken back. I hope moving forward they speak with employees on customer service skills and overall. professionalism(ESPECIALLY the lady that worked alongside the branch manager this evening absolutely HORRIBLE attitude and customer service). But even then this experience is unredeemable.