Need a rental car in Tacoma, WA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Tacoma Market St location today.
Called to make sure they had a car that morning. They assured me they did. Got there within the hour like I was directed - no cars. Their response was equally disturbing. Had to uber home. Happened twice. Decided to go elsewhere. Then when I realized I was working with the manager- that was even more shocking. 0/10 would recommend ever coming. Even over hearing the other people in the room and what they were going through. What a nightmare of customer service. Really they should be comping me for 2 uber rides for their misinformation. It’s like a used car dealership except you don’t even get a car potentially. May the odds be in your favor.
LC
Lance Cross
5 days ago
5.0
No review at the moment.... I will review after my 10th trip.
BW
Brendan Williamson
May 13, 2026
5.0
Fantastic customer service. I will absolutely rent from here again.
BL
braulio lazcares
May 2, 2026
1.0
Go somewhere else. DON'T bother with this place! Or try calling customer service it will get you no where. By now enterprise rent a car can keep the extra Charge,. By NOW I DON'T CARE Any more! I hope that extra charge they DID ON ME . G makes up for the business they will NEVER get again from me . Or people I know.
Hoping I would get a different response or treatment. I contacted Enterprise customer service . To only get a response with something
like " We are very busy right now so they will call you back when they have the chance and they might do something about it (in reimbursing you) "DEPENDING how often of a good customer you are." then silence!!!! OK then. . BYE!!
SJ
Sa-on Johnson
Apr 19, 2026
5.0
I had to get a rental at this location, and I would say the customer service was great. Jayden understood my need for the rental, and made the rest of my experience seamless and smooth. I called to check on car availability and spoke to the assistant manager on duty that day, his customer service on the phone is what brought me to his location. Overall the total experience was above average, and it started by the customer service over phone and in person.
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