Sunset Ford of Sumner

Reviews

• CW

  Carl Wheeler

  Aug 27, 2026
  5.0
  Sunset Ford is a dealership that I would do business with again. My salesman, Kamoore was very friendly and understanding of my needs for what I was looking for. He was helpful all the way thru the prosses and then some. Overall, Sunset Ford made sure the vehicle I purchased was inspected and serviced leaving me confident that the vehicle I'm driving down the road is good and sound.
• WM

  Wen-Hsin Moh

  Aug 26, 2026
  1.0
  I was involved when my daughter purchased a 2023 Kia Niro Hybrid from Sunset Ford of Sumner on July 3. I want to be fair and say that our experience during the actual purchase was very good. The salesperson and finance manager who helped us with the sale did a great job. They were friendly, helpful, and made the purchasing process go smoothly. My disappointment is with what happened afterward regarding the title, registration, and license plates. The dealership collected the licensing and registration fees on July 20. By August 14, we still had no license plates and had already used the available temporary permits. We went to the Oregon DMV and were told there was no record of any title or registration submission for the vehicle. We contacted the dealership multiple times and were told that the plates were on the way and that the delay was with the Oregon DMV. That information did not match what the DMV was telling us. During those conversations, California was also mentioned more than once even though all of the purchaser's information clearly showed an Oregon address. This raised concerns about whether the paperwork may originally have been sent to the wrong place. Our last phone conversations with the dealership were August 17. When we returned to Oregon DMV on August 25, we were told that they had finally received the paperwork only about 6 days earlier. Based on that information, Oregon DMV apparently received the paperwork around August 19 — nearly a month after the dealership collected the registration fees and only after we began questioning why Oregon had no record of the vehicle. What concerns me most is that we had previously been told the plates were already on the way and that the problem was simply a DMV delay. That explanation does not line up with Oregon DMV telling us on August 14 that they had no record of the paperwork and later confirming that it was not received until approximately August 19. Once the temporary permits expired, the car could no longer legally be driven. My daughter depends on a vehicle to commute approximately 25 miles to work. We asked whether the dealership could help with another temporary permit, a rental car, or transportation expenses, but no meaningful assistance was offered. We had to provide her with a family vehicle while the car she had just purchased sat in the driveway. We also asked for documentation showing when and where the paperwork was originally submitted, whether it had been corrected or resubmitted, and when it was actually sent to Oregon. That information was not provided. Their written response was signed only as “Sunset Ford of Sumner Management Team,” without identifying the name or title of the person communicating with us. I understand that a dealership cannot control how quickly the DMV processes paperwork. My concern is not simply DMV processing time. It is the nearly month-long gap between collecting the registration fees and Oregon DMV receiving the paperwork, the conflicting information we were given, the lack of transparency about what happened, and the lack of assistance once the vehicle could no longer legally be driven. Again, I want to separate this from the actual sales experience because the salesperson and finance manager who handled the purchase treated us well. Unfortunately, the registration experience afterward completely changed our overall impression of the dealership. Based on this experience, I would be very cautious about purchasing a vehicle here if you live out of state, and I would recommend personally following up with your DMV rather than assuming the registration paperwork has been submitted.
• CD

  Charles Dung

  Aug 15, 2026
  2.0
  Unfortunately, after multiple experiences with both the Sales and Service departments at Sunset Ford, I’ve been left disappointed. While the interactions have generally been cordial, they have often felt more transactional than customer-focused, particularly when it comes to vehicle pricing and the quality of service I received. On two separate occasions, I gave Sunset Ford the opportunity to earn my business by matching the price of comparable new vehicles offered by competing Ford dealerships more than 27 miles away. In one instance, Sunset Ford’s pricing was more than 30% higher. On both occasions, they either declined to match the competing price or reluctantly offered a slightly higher price on a different model or trim. My experience with the Service department was equally disappointing. I brought my 2025 Ford Bronco in for a warranty issue and, after three separate attempts—each requiring approximately a week—the issue remained unresolved. I ultimately took the Bronco to another Ford service department, where the problem was successfully diagnosed and repaired on the first attempt within a week. Based on these repeated experiences, I no longer plan to use Sunset Ford for service. For future vehicle purchases, I may consider their Sales department as a starting point for comparison and negotiations, but I would strongly recommend researching pricing at other Ford dealerships before making a purchase. I wanted to give Sunset Ford multiple opportunities before forming an opinion, but unfortunately, my experiences have not given me confidence in either their pricing practices or service department.
• GM

  Gibbons M

  Aug 13, 2026
  5.0
  I recently purchased a new SUV, and the experience was exceptional from start to finish. My sales associate, Mike, was kind, patient, and incredibly helpful throughout the entire process. After having my previous vehicle stolen, I was dealing with a stressful situation, but Mike handled everything with genuine care and understanding. He gave me the space I needed to process my options and never pressured me to make a decision before I was ready. Mike took the time to answer all of my questions, no matter how many I had, and truly listened to what I did and didn't want in a vehicle. I never felt pushed toward features, add-ons, or upgrades that weren't important to me. Instead, he focused on finding the right SUV that fit my needs, preferences, and budget. What I appreciated most was how transparent and straightforward the pricing process was. I didn't have to spend hours haggling to get a fair deal. Mike understood my budget from the beginning, respected any decisions I made, and worked hard to secure the best price possible without any games or pressure. He made me feel confident that he was looking out for my best interests and helping me get the most value for my money. Buying a vehicle after losing my previous was overwhelming, but Mike made the experience easy, comfortable, and stress-free. I'm incredibly grateful for his professionalism, compassion, honesty, and outstanding customer service. I would highly recommend Mike to anyone looking for a positive, no-pressure car-buying experience.
• RW

  Ryan Wood

  Aug 5, 2026
  1.0
  We had two service visits here within two weeks, and both were extremely frustrating. On our first visit, we brought in our Ford for The Works service and recall work. We were told everything could be completed in one day, but at drop-off were informed one recall would actually take 2–3 weeks. Communication was poor throughout, and when we picked up the vehicle, not all of the work had been completed. We had to figure out what happened by reading the paperwork ourselves, and the car was returned with warning lights on the dash and no explanation. On our second visit, we brought in our other Ford for service and a check engine light before moving to Colorado. We were promised the repair would be completed before our trip, but received almost no communication and had to drive to the dealership just to get answers. We were initially charged about $500 more than the quoted price, which was eventually corrected. The final straw was the inspection. The paperwork showed our tires were in good condition and properly inflated, but the pressures were actually incorrect. Two days into our cross-country drive we had a blowout, and the tire shop found abnormal wear on two tires that hadn’t been identified during the dealership’s inspection. We’ve used this service department several times in the past and always had great experiences, which makes this even more disappointing. Delays happen, but poor communication, inconsistent information, billing confusion, and a lack of attention to detail made this our worst dealership service experience.