nomnom

Reviews

• LH

  Liam Hyams

  Aug 23, 2026
  1.0
  Extremely Disturbing Customer Service Experience Management Needs to Address This! On August 23, 2026, at approximately 12:55 PM, I visited this gas station with two friends to purchase refreshments, snacks, and ZYN pouches. The store initially appeared clean, spacious, and well-stocked. That impression changed immediately at the register. The female employee working the counter was visibly unhappy and spoke to us in an unnecessarily abrasive manner. When we requested ZYN, she returned to the counter and ordered all three of us to remove our IDs from our wallets and hand them to her. We complied. One of my friends politely asked if she was okay. She said she didn't feel well. My friend responded sympathetically and said she probably should have called out. The employee replied that calling out was "frowned upon." We acknowledged that she may not have been feeling well, but my friend calmly pointed out that it was not an excuse to treat customers poorly. Her response was shocking. She abruptly removed our purchases from the counter and told us to **"get out of my store"**, that she was not serving us, and that we should not come back. We were stunned. We had not threatened, insulted, or otherwise caused a disturbance. Then things became considerably more serious. After leaving, I realized the employee had not returned my driver's license. I checked my wallet, all six of my pockets, and eventually removed every card from my wallet to make absolutely certain I had not misplaced it. I returned to the store three separate times and explained that my driver's license was missing and that she had been the person who took it. Each time, she denied having it and told me, **"Look dude, I do not have your ID. I am on the phone with the police and I have reported you. You need to leave. They are on their way."** I told her I was willing to wait for law enforcement because I knew I had done nothing wrong and wanted the situation documented. On my third return, my driver's license was discovered **between the card reader and the area where the employee had been sitting.** That is extremely concerning. The employee also refused to provide her name when asked. When we explained that we intended to contact management regarding her conduct, she reportedly responded that management was "completely on my side." Whether that statement is true remains to be seen. What concerns me most is not simply rude customer service. It is that a customer's government-issued identification was taken during an ID verification, was not returned, was subsequently denied to be in the employee's possession, and was only located after repeated attempts to recover it. I am requesting that management **review the store's surveillance footage, determine exactly what occurred with my identification, review whether law enforcement was actually contacted, and investigate this employee's conduct.** Customers should never be afraid that their identification will be mishandled or that they will be threatened with police involvement after a completely routine purchase. I am not looking for an apology written off as "customer service." I am looking for **accountability and tangible corrective action.** Management: please take this seriously. I will be following up soon!
• DJ

  Dusti Jones

  Aug 23, 2026
  1.0
  I just went to this store (08/23/26 @0100), one I frequent often. The lady behind the desk, sitting in a chair I might add was not friendly. She did not make eye contact and spoke in a tone that made us feel like we were an inconvenience to her because we asked for zyn pouches that she had to get up out of the chair and get. When she got up she rolled her eyes. She requested all of our IDs (which is fine). I said "you look like your having a bad day" thinking ide give her an opportunity to vent to a stranger to get it off her chest. She said she didn't feel good, so i asked her why she didn't call out. Mind you my tone was mellow and soothing thinking she just needed someone to talk to. I kid you not she grabbed our drinks and items off the counter and said she was refusing service. We all had our jaws dropped. I then knew she didn't need someone to talk to she wanted a punching bag and using her place of employment and customers to do so. So I asked her what her name was. She told me it was none of my business. My friend said he was going to reach out to the manager about this interaction and she said he won't care he is on my side. She then kept my friends ID and told us to leave and we were not alowed to come back to the store. It took us calling the police and asking for the ID back 3 times before she gave it back. She threw it on the counter when we were standing outside on the phone with the police. This lady has zero customer service and obviously shouldn't be working in a place like this. Im so appalled at how we were treated just because I asked if she was having a bad day.
• BC

  BB loves cats

  Aug 22, 2026
  1.0
  Went there today and the heavy set dark haired woman working there was so rude! She was rude to me and an elderly man who was in line in front of me. People like that should not be working with the public.
• MK

  mike knopp

  Aug 13, 2026
  1.0
  I wouldn't give any stars I spent $90 on fuel and wanted to use the restroom but because the extremely rude employees were to lazy I was told the restroom was closed for the night so I will never stop at this location again
• SW

  S W

  Jul 31, 2026
  4.0
  It's a gas station. . .I read some of the recent negative reviews and I'm not really sure they are appropriate or fair to Nom Nom. You get gas, you grab a snack, and you go. The staff are always at the counter, it has normal gas station things, prices are reasonable, and it's pretty clean. I guess my only negative is that the staff don't seem to smile much, but that's up to them, not a big deal.