Volvo Cars Seattle

Reviews

• MC

  Michael Cenname

  1 day ago
  1.0
  This review is specifically about the service department. Our car developed a chronic problem after a recall was performed by Volvo Cars Seattle. In that time they have tried four different solutions and charged us over $2,000 to not actually fix the problem. In the last 12 months our car has been with this dealer for 10 weeks and we have never been offered a loaner. Aside from not fixing the recurring error code, the service department does not communicate status or expectation. We have never once received information without us initiating contact. I would discourage anyone from having work done at this dealer.
• GS

  Geronimo 'Al' Stilton

  Oct 15, 2026
  5.0
  Navid Haq is in "a class above all service advisors". I haven't been back to Seattle Volvo since June 2019 (as I live on the Eastside), however, after my recent 120k service for my Volvo XC60 on 10/12/26. A comprehensive list that included transmission service, battery replacement, axle repairs, alignment, battery replacement, and much more. Everything was completed in a timely manner and their technician(Dan) also shared videos of the repairs which can only add to building trust and transparency as visual back up of their work. Navid was in constant communication with me about any unforeseen delays and was very prompt with finding a win-win solution. No wonder he's been a top-notch Volvo service advisor for nearly 16 years. It shows in his customer service and attention to detail. Additional praise goes to Adam Sasnett(Service Manager) for hiring Navid. I am sold on returning to Volvo of Seattle for future repair/service needs for my XC60. Thank you Navid and Adam for a worthwhile service visit. Kudos to the dealership owner for an exemplary service team. - Alan
• VT

  Violet Thompson

  Oct 9, 2026
  5.0
  I’ve had a great experience working with Navid at Volvo Cars of Seattle in the service department. He is easy to work with and makes the entire service process smooth and hassle-free. I really appreciate how efficiently they get me in and out, without sacrificing great customer service. Highly recommend Navid and the team!
• JR

  James Rossi

  Oct 7, 2026
  5.0
  I love this place! I've only had my Volvo a year or so, but they helped me realize my old mechanic was bleeding me dry on unnecessary repairs. Good discounts available online, friendly and engaged staff, good communication. Well done.
• CH

  Charles Hegi

  Sep 29, 2026
  5.0
  I got the polestar optimization added to my v60cc and had a great experience! As someone who loves his car, there is no better feeling than walking into a dealership/shop and having the employee mention their enthusiast/fun cars they have. It always makes me feel like my car is in good hands. I am about 4 hours away from this location, but I plan to come back for any dealership - specific needs I may have in the future.

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