Volvo Cars Seattle

Reviews

• JJ

  Jordan Jackson

  Aug 27, 2026
  3.0
  I purchased a vehicle from Volvo Cars Seattle from out of state, and overall the experience was a bit mixed. First, I want to give a huge shoutout to my salesperson, Mike G., who absolutely deserves 5 stars! He did everything he could to make the experience as smooth as possible, went above and beyond where he could, and was great to work with throughout the process. The vehicle itself was priced very fairly, and the negotiation process was simple and easy, which I really appreciated. Unfortunately, the overall dealership experience wasn't quite at the same level. I understand that purchasing a vehicle over the phone and from another state adds some complications, but the process took about a week and a half to fully complete, with a lot of back-and-forth confirmations. At times, it was also difficult to get ahold of someone by phone to answer questions. The dealership seemed short-staffed, and it often felt like everyone was playing catch-up rather than staying ahead of the process. When I arrived, the vehicle wasn't charged as I had confirmed it would be a few days beforehand, and it needed some additional detailing. Neither was a huge issue on its own, but after traveling from out of state to pick it up, I expected the vehicle to be completely ready to go. I did receive a nice follow-up email from the manager afterward, which I appreciated. Overall, I would purchase another vehicle from Volvo Cars Seattle, especially working with Mike again. I would just go into the process with different expectations next time. There were definitely some areas where the overall customer experience could be improved, but the fair pricing and Mike's excellent service helped make up for it.
• JW

  Johnson & Walker

  Aug 26, 2026
  4.0
  Navid is top notch taking care of us and our Volvo. Appreciate the ability to text communicate. Only reason I’m not giving 5 stars is because of the new AI receptionist and the lack of ability to get through to a human. Navid helped by giving me his direct contact information for future concerns.
• GB

  Gagan Bansal

  Aug 21, 2026
  5.0
  i’ve gone to Volvo car Seattle two times once for my annual service and another time to repair my car and each time Everybody was very welcoming and professional. For my service, I worked with Rob and he was fantastic. Will definitely be coming back here for any car needs.
• MA

  Majid Allahyari

  Aug 16, 2026
  5.0
  I had a great experience purchasing my car from Volvo Cars Seattle and would like to thank the entire team for making the process smooth and professional. Alex was incredibly helpful throughout. He took the time to answer all of my questions, address my concerns, and make sure I had everything I needed to feel confident about my purchase. I’d also like to thank Eric for making the sales process smooth and efficient, and Mike for the responsiveness, and customer service. Overall, I’m happy with the experience and truly appreciate the professionalism and support from the team at Volvo Cars Seattle.
• AS

  Arnaj Sandhu

  Aug 7, 2026
  1.0
  We bought a car from Volvo Cars Seattle from out of state on April 19, and have still not gotten our plates as of Aug 7. They said that since we financed through them we have to get our car registered through them as well. They sent us home with 9 days of trip permits, even those they initially only gave us 3 days, we had to ask for more, and asked us to buy one more in Oregon for $35, which would cover us for 21 more days and that would cover us until we got the plates. It has been pretty much 4 months and we still have not gotten any plates. Every single time I was the one who would have to call and then after that they would tell me some reason for the delay. Each time I call it would be almost impossible to reach the person taking care of out of state registration. They also said they haven’t received the vin and smog check even though I sent those less than a week after buying the car. I had the vin check stamped on the smog check by the DEQ station and more than 2 months after receiving it and me calling 10s of times they finally informed me that they need a vin inspection form, not just the stamp. They also apparently do not know how to select a different plate style, so I will have to pay a separate fee to do so. Terrible customer service after the sale.

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