Volvo Cars Seattle

Reviews

• RB

  Regina Brizzee

  4 days ago
  5.0
  Wanted specific paint to cover some scratches after getting a buff on some bumper scraping I had done. Called them up, got my specific color to order and a part I was quoted $300 to repair at a Volvo shop. Watched a YouTube video on how to do the repair myself, called them and got the part for $12. Couldn't have been happier. 2 things of paint (like 4 oz each) and the part that fixes the handle/switch of my 3rd row seat that it needs to fold down... walked out paying $30! Very, verynice guys in the parts department.
• KC

  Kelly Cole

  Jul 2, 2026
  5.0
  Had a great experience leasing a new Volvo here. I was able to work with Andre and Alex mostly on line to come up specifically with the car and the deal parameters that worked for us. They were professional and customer oriented throughout the buying process and being able to do most of the transaction on line saved us a ton of time. Finishing up the paperwork and picking up the vehicle was easy and everyone we dealt with was friendly and helpful. Highly recommend them if you are looking to buy a Volvo.
• FY

  Fatih Yildiz

  Jun 18, 2026
  1.0
  I own a 2016 Volvo XC90. Over the last two months, I’ve brought my car to Volvo Car Seattle five times because it keeps displaying a turtle message. Each visit, they’ve replaced something different—spark plugs, then spark plugs again, then a coil, then a fuel injector—but the problem persists. They simply plug in a diagnostic device, read the error code, and fix the bare minimum without identifying the actual root cause. I’ve repeatedly asked them to do a test drive and investigate properly, but they won’t. It’s clear they lack either the capability or the incentive to truly diagnose the issue. I’ve spent thousands of dollars and lost countless hours dropping off and picking up the car. They’ve also reduced their loaner fleet, so I’m forced to rent a vehicle each time. If you value your time and money, I cannot recommend this dealership. A proper diagnostic should trace problems back to their source, not just treat symptoms. Volvo Car Seattle has failed to do this repeatedly.
• AA

  Amanda Atlas

  Jun 8, 2026
  5.0
  After six years of outstanding service, I made the mistake of trying to save some money by taking my Volvo elsewhere for a major repair. If you've ever watched a horror movie where someone ignores the obvious warning signs and heads into the basement anyway... that was me. What followed was months of stress, multiple repairs, finger-pointing, and one issue after another. What I thought would save me money ended up costing far more in time, anxiety, and frustration. Then Volvo Cars Seattle stepped in. Dan identified missing bolts and installation issues that other shops had overlooked. More importantly, he helped connect the dots and determine that the problems I was experiencing were not failures of the vehicle itself, but the result of improper repairs performed elsewhere. That discovery ultimately led to the responsible party making things right and covering the extensive repairs. Later, after a transmission replacement performed by another facility left my Volvo sounding like a haunted pirate ship every time it moved, Volvo Cars Seattle once again found the root cause and corrected the problem. At every step, Dan and Navid were professional, patient, honest, and incredibly knowledgeable. They treated me like a person, not a repair order. They took the time to explain what they were finding and gave me confidence during one of the most stressful automotive experiences I've ever been through. Here's the lesson I learned the hard way: sometimes the cheapest option becomes the most expensive option. I bought my Volvo from Volvo Cars Seattle, and for six years they earned my trust. The moment I left that ecosystem, things went sideways. Looking back, I wish I had simply stayed with the people who know these vehicles best. My XC60 now has a new transmission, new components, and a long road ahead of her. And she will never again see the inside of a service bay unless Volvo Cars Seattle is involved. If you own a Volvo, do yourself a favor: go to Volvo Cars Seattle. Ask for Navid. Trust Dan. They are the kind of professionals who remind you why expertise matters. Five stars isn't enough. These guys earned every one of them.
• KK

  Kyle Koosed

  Jun 5, 2026
  1.0
  This review is specifically for the Service Department, but it also touches on my experience with the Sales team at Volvo Cars Seattle. I purchased a 2025 XC60 and have now owned it for a year and three months. While I think it’s a beautiful vehicle, I haven’t been completely satisfied with the car or my experience. Since purchasing the car, I’ve dealt with issues including remote start not working properly, electrical and lighting problems, a USB-C port that needed replacement, check engine lights, and several other concerns that have resulted in multiple service visits. Over the course of many service visits, I was repeatedly told that certain issues were “just how the car works.” I was told the remote start problem was normal when it wasn’t. I was told my interior lighting issue was because I had somehow turned all my lights off, which wasn’t the case. After months of trying to explain problems, I felt like I was being brushed off rather than listened to. One of the conversations I had was with Adam last May who is the manger of the service department, he told me that check engine lights can come on and off in newer vehicles and that it wasn’t something I should worry about. As a customer, that’s not exactly reassuring to hear when you’re driving a vehicle that’s barely a year old and already making repeated trips to the service department. I also reached out multiple times to my sales advisor regarding the ongoing issues and even asked whether there were options to move into a different vehicle. I sent videos, explained what was happening, and was told conversations would be had with management. I was told his manager would be involved and that someone would follow up with me. Unfortunately, that follow up never happened. After multiple attempts, I was essentially ghosted. The biggest disappointment has been Adam’s lack of communication. That call, I thought was a step in the right direction. Unfortunately, I never heard from him again. Every time I tried to reach him, I was told he wasn’t available, wasn’t in the office, or was too busy to speak. The reason I’m finally writing this review is because of my most recent visit. I scheduled an appointment for a software update and was told over the phone that a loaner vehicle was available. I arrived for my 9:00AM appointment and was immediately told there were no loaner vehicles available and that I was basically out of luck. I was then told that I should have known loaners need to be scheduled two weeks in advance and that I likely booked through an AI system. The problem is that I didn’t book through an AI system - I spoke with a real person through Volvo’s call center who told me a loaner was available. Thankfully, my service advisor was able to secure a loaner vehicle for me! What really pushed me to write this review happened during that same visit. While we were discussing the loaner car situation, I asked my service advisor if Adam was there that day. He told me outside that he was and mentioned that Adam had overheard our conversation but chose not to come out and speak with me. I’m not writing this because I enjoy complaining. I actually wanted to love both this vehicle and my experience with Volvo Seattle. I understand that issues happen and not every problem has an immediate solution. What customers do expect is honest communication, follow through, and a willingness to address concerns. Unfortunately, that has not been my experience. After more than a year of issues, I still don’t feel like anyone in a leadership position was willing to take ownership of the situation or genuinely help find a resolution.

Frequently Asked Questions About Volvo Cars Seattle