Volvo Cars Seattle

Reviews

• JJ

  jontiago jones

  May 13, 2026
  1.0
  I had a disappointing experience with Swickard Volvo Cars Seattle. The receptionist identified herself as the branch manager, yet the interaction was far below the level of professionalism I would expect from a Swickard dealership. Throughout the conversation, she repeatedly interrupted me mid-sentence and did not appear to listen carefully to my concerns. What was most troubling was the overall tone. Instead of demonstrating attentiveness and customer-focused service, the interaction came across as dismissive, entitled, and unnecessarily abrasive. Effective customer service begins with respect, patience, and the ability to listen, and unfortunately that was not reflected in this experience. I hope management at Swickard dealership gives serious attention to how customers are being treated, because this interaction left a very poor impression of both the dealership, Volvo Corporation, and the level of service being provided.
• SL

  Sandy Lu

  May 12, 2026
  5.0
  I recently moved to Seattle and this was my first time servicing my car at Volvo Cars Seattle. The service was spectacular — everyone was very friendly and welcoming. Special thanks to Robert and Kyle for helping check everything thoroughly and making sure my car was in great condition. 10/10 Robert was especially efficient, professional, and kind throughout the entire process. I really appreciate how the team went above and beyond to meet all expectations for excellent customer service. Overall, it was a great experience, and I highly recommend them.
• MW

  Macy Welch

  May 12, 2026
  3.0
  Love my beautiful green volvo. However, I do not recommend the service contracts or extended warranties. I purchased the DOWC extended warranty and ended up regretting it almost immediately. During the financing process, I felt really pressured to buy it and felt like a lot of scare tactics and urgency were used to push the sale. When I decided to cancel it, it took about 5 months to get my refund. I called and emailed multiple times and could never get a response, which was incredibly frustrating. That said, after I left a negative Google review, Hans (the general manager) and Andre (a sales manager) reached out and were both super responsive and helpful. Once they got involved, my refund was processed almost immediately. Overall, I love my car and don’t regret buying a Volvo at all. I’d just encourage people to really read the details of the service contracts and not feel pressured into making a quick decision.
• EW

  Ericka Wolf

  May 11, 2026
  1.0
  Happy to review Kellan and Andres once my issue is addressed by Volvo. Here is my email to them. Hey Volvo. Was really excited to go electric and get your EX 30. Wasn’t made aware that your interior driver assist cameras are always on and the data is reviewed by and owned by you for 5 years or as long as you like. Would love to know how to shut this Orwellian nightmare off. Was told by your sales agent that it could be turned off, but it’s only the alerts. Your service people didn’t even know this was installed and agreed how creepy it is. Really annoying to tape the camera (the one I know about) and get continual beeping telling me to remove the obstruction that (with AI) monitors my expression for distractions. Would love a resolution to this, yesterday.
• OK

  Ozan Karan

  Apr 20, 2026
  1.0
  I am incredibly disappointed with the level of service and lack of professionalism I’ve experienced at this dealership group (Swickard Auto Group), spanning both the initial purchase (at Volvo Cars Bellevue) and subsequent service visits (at Volvo Cars Seattle). Both dealerships are owned by Swickard Auto Group. For a "premium" brand, the experience has been anything but. The issues started at the Bellevue location during the sales process. There was a complete lack of transparent pricing, making what should have been an exciting purchase feel like a constant battle to get a straight answer. Communication was inconsistent at best; I often had to chase down the sales team and sales managers for updates and details into the numbers, and even then, the information provided was vague or shifted often. I had to show the rates advertised at the Volvo USA website for them to honor as they were trying to use different money factor than what was advertised for a lease. I ended up leasing the vehicle from the Bellevue location anyway after all these challenges but regret it everyday. Unfortunately, the service department at Volvo of Seattle was not any better and managed to be even more frustrating. Volvo Cars USA called to schedule a system upgrade on my EX90 stating there is an update that needs to be downloaded to the car. They scheduled the appointment at Volvo of Seattle and confirmed that there would be a loaner car available for me. Few days before the appointment, I called the Volvo of Seattle and talked to a front desk personnel who confirmed that a loaner vehicle would be available for the service appointment. I called to confirm because i had heard about others' experience on loaner vehicles at this dealership. When we arrived for our drop-off, we were told there were no loaners available. Instead of an apology or an attempt to rectify their mistake, the service staff adopted a defensive and condescending attitude. They treated my wife (who was dropping the car off) as if it were our fault for "failing to request one," completely ignoring the fact that I, not only requested a loaner, but pre-confirmed the availability over the phone few days prior. What is most disheartening is the absolute lack of effort to make the situation right. There was no attempt to find a solution, offer a ride, call an uber or even acknowledge the inconvenience they caused. They are the one asking for the vehicle to be brought in for a service and they are ones acting like they are inconvenienced that we requested a loaner vehicle. It’s clear that once the sale is finalized, this brand has zero interest in maintaining a positive relationship or providing basic customer hospitality. I would strongly recommend looking elsewhere if you value transparency, clear communication, and being treated with respect as a customer.

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