Enterprise Rent-A-Car

Reviews

• JS

  J S

  Aug 23, 2026
  2.0
  The customer service I received here was fine. This review is mainly about the car we received. It was a Nissan Sentra with 35,000 miles on it and I can say emphatically to not accept this car if you are given it as your rental. The front passenger tire was low when we first received the car and I mentioned it to the employee. The dash did not throw the “tire” alert so he said it was fine. It then had the tire alert the next morning (although the PSI was fine) and also an oil change alert the whole week we had the car. We didn’t have time to return the car to Seattle and exchange it, so it gave us anxiety throughout the duration of our trip. The CarPlay malfunctioned the whole time, the digital screen would randomly shut off and reboot on its own, and it was possibly the lowest-to-the-ground and worst option we could have received for any non-paved roads. If you plan to hike and must take gravel roads to access trails, this is not the car for you. For how low the mileage was, it was a cheap and disappointing vehicle. It was clean inside when we received it, so there is that. Also it was $300 cheaper than the airport, which is why we chose it. I’ve had much better experiences at Enterprise elsewhere.
• CR

  Chris Romero

  Aug 14, 2026
  1.0
  An absolute clown show. I made a reservation, showed up to pick up the car, and was told they had no cars available. The fact that I was able to make a reservation in the first place when there was apparently nothing to reserve is unacceptable. We then called customer service and were told this should not have happened. The representative said she would find us a replacement and call us back within 30 minutes. She never called back. While we were waiting, four other customers came in with reservations and were also told there were no cars available. So this clearly wasn’t an isolated issue. We never got a rental car. Completely unacceptable experience from start to finish. If I could give zero stars, I would.
• KK

  Kelly Koj

  Aug 11, 2026
  2.0
  The service from the staff that I received was good. From being picked up from the auto body shop to counter service. The huge let down was the condition of the car that I was given. The car was NOT cleaned from the previous user(s). The outside was dirty, the inside was dirty, it was very stinky and had coffee spills on the drink holders, crumbs and dirt all over the seats and floors, a bag of garbage in the back door, greasy smears all over the windows. I had to disinfect the car when I got home as it was utterly disgusting. The maintenance light was on, indicating an oil change was needed. I looked online at the enterprise website and they claim to have a clean car pledge. Well this one definitely missed the mark. I left text messages to the office regarding the cars condition but they didn’t respond.
• EV

  Elsie VonDeylen

  Jul 30, 2026
  1.0
  When arriving to pick up our car, the worker at the counter checked us in, gave us the keys, and sent us on our way. However, when we got in, we realized the gas light was on and there was a large chip in the windshield. We thought, “Surely they documented this.” We were in a hurry, didn’t question it, and went on our way. Big mistake. On returning the rental, the manager informed us she needed to file a claim on our insurance for the windshield. We tried to explain that’s how we received the vehicle, but she INSISTED it was a brand new vehicle, never used… even though the gas tank was empty when we received it. Anyway, we ended up leaving because we had to catch a flight. 20 minutes later I received a call from her stating that she actually found an already made claim on the windshield, so we are not responsible. No apology for the inconvenience, just attitude and then the call ended. Very dissapointed in this experience. I won’t be trusting Enterprise anymore. I guess I have to take extensive pictures and documentation of a vehicle before driving it off the lot, even though that’s their job and they’re paid for that. 🙃
• AR

  Anna Rae

  Jul 30, 2026
  1.0
  Very poor customer service. I had been given a dirty car, and a broken car twice. I had to return another car for a recall. It was very inconvenient, not to mention how long each time takes. Also, very sketchy that I was charged 3 times for over $100 and each time had to go through loops for my refund and no one ever knew what the charges were for. Also want to add how they charged me for 2x the rate that I booked for. I’ve been going everywhere else but here since. Very poor managed and questionable place.

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