Alamo Rent A Car

Reviews

• LL

  lehman liang

  5 days ago
  1.0
  I am extremely disappointed with my experience with Alamo. When I returned the rental vehicle, an employee noticed a very small dent, approximately the size of a thumb. I was not aware of any incident during my rental that could have caused this damage. What concerns me most is that Alamo did not take or provide any photos documenting the condition of the vehicle before I picked it up. I also did not have pickup photos. Despite having no before photos to establish that this small dent was not already present, Alamo opened a damage claim and investigation after I returned the vehicle. I understand that rental companies need to investigate potential damage. However, I believe it is unfair to put a customer in this position when the company did not adequately document the vehicle's condition before handing over the keys. Without a proper pre-rental inspection record or photos, how can either side reliably determine when such a small dent occurred? A rental company should thoroughly document a vehicle's condition before and after every rental, especially if it intends to hold customers financially responsible for damage. I hope Alamo reviews its inspection procedures and resolves this claim fairly. Based on my experience so far, I am very disappointed and would be hesitant to rent from Alamo again.
• BD

  Bill n Dana Ziegler (Bill and Dana)

  5 days ago
  5.0
  I rented my car for Sea-Tac through Costco (saved $) and learned it was from Alamo. On the day of the rental I received a message on my phone saying a new program allowed me to could skip the line and go directly to the cars, pick any car in the class I had chosen (compact) and drive to the gate to leave the facility. All I needed to do was have the message on my phone to show the gate attendant, my driver license and the credit card I had used to rent the car. Having used this airport many times I know that the baggage claim area, baggage claim itself, line to get to the rental car facility, the drive from the airport to the rental car facility and the line at the rental car facility can take between 30 minutes to an hour, sometimes longer. We needed to catch a ferry so we packed in carry on bags so we could skip the baggage area. So, with the chance to speed up the process at the rental car facility, we jumped on the offer to try the new system. Once at the rental car facility, we followed the signs to the Alamo cars, we walked to the area marked for compact cars, EMPTY. I asked an attendant and he said to pick any midsize, this would be an upgrade at not cost. We checked the new KIA over for damage and loaded our luggage. I presented my phone with the scan code, my driver license and the credit card I had used to rent the car and to quote my Mother-in-Law we were "Off like a new brides nightie". The process including skipping baggage claim easily saved us an hour. I hope the new system continues to be this seamless and efficient and doesn't get bogged down when more people choose to take advantage. Thank You, Alamo and SEATAC, you made our day. Bill and Dana
• LH

  Linda Hee

  6 days ago
  5.0
  The Alamo Rent A Car at Seattle Tacoma Airport has a stellar employee named Travis. After the shuttle from the airport to the rental facility and the rental desk, we went to pick up our vehicle. Unfortunately the SUV we had ordered would've been a little difficult to fit our luggage, wheelchair, and passengers. Travis, who was assisting us, helped us to secure another vehicle (at no additional cost) that better suited our needs. But the way in which he did this was very personable, thoughtful and helpful. Imagine a hotel concierge who goes out of their way to assist a client in a warm, engaging manner. That would be Travis at Alamo. Everything went smoothly and we had a great trip.
• HK

  Heather Klug

  Aug 25, 2026
  5.0
  This was my first experience in renting a car. Renting through Alamo was super easy! The signs at the Sea-Tac airport were easy to follow. There was a free shuttle bus to the car rental building. From there it was easy to find Alamo inside. Alamo had kiosks to check-in or you could wait in a short line to get checked in. The check-in person was courteous & professional. After that it was a short walk to the cars. We got to choose from about 15 cars which one we wanted. The car ran great and was almost brand new with under 10,000 miles on it. Alamo sends you texts and emails in case you have questions or run into issues. Returning the car was also super easy. Easily identifiable signs at Sea-Tac airport with helpful staff and the shuttle bus to airport ticketing/check-in. Overall, a great car rental experience!
• CP

  Claudia Mirel Lopez Pereyra

  Aug 8, 2026
  1.0
  Extremely disappointing experience — major inconsistency between Alamo’s official policies and what is enforced at the counter** My experience with Alamo Rent A Car at Seattle Airport was extremely disappointing, particularly because of the clear inconsistency between Alamo’s published policies and what we were required to provide at the counter. When we arrived to pick up our rental car, the manager told us that we were required to present three documents: our Mexican INE, passport, and driver’s license. We showed her Alamo’s own official policy on the website, which clearly indicates that the identification requirements allow for one document or another, rather than requiring all three simultaneously. Despite seeing the policy herself, the manager refused to honor it and insisted that we provide all three documents. When we questioned this and showed her the information directly from Alamo’s website, her response was essentially that “it was her decision.” That is extremely concerning. The issue is not simply being asked for additional documentation. The issue is that Alamo publishes one policy, while a manager at the airport applies a different requirement and then claims it is up to her discretion — even when the customer can show the company’s own policy in writing. We also contacted Alamo Customer Service in an attempt to resolve the situation, but unfortunately they were unable to provide a satisfactory solution. By that point, our original reservation had already been charged to our credit card, leaving us with no practical alternative but to make a new reservation at a price approximately five times higher than the rate we had originally booked. Even more concerning, we were not the only customers experiencing this issue. While we were at the counter, there were at least four other people dealing with similar situations with the manager. This makes the experience particularly frustrating because customers should be able to rely on the policies published by the company. If those policies can be overridden at the discretion of an individual manager at the counter, then the information provided by Alamo’s own website becomes essentially meaningless. I have no issue complying with reasonable rental requirements. What I do have an issue with is being charged for a reservation, arriving with documentation that complies with the company’s published requirements, being told something completely different at the counter, and then being given no reasonable solution. I strongly encourage Alamo to review what is happening at this location, including staff training, management practices, and the consistency between its published policies and what customers are actually being asked to provide. For a company of Alamo’s size and reputation, this level of inconsistency and lack of customer service is extremely disappointing.

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