Alamo Rent A Car

Reviews

• RP

  Ruben Perez

  6 days ago
  5.0
  ⭐⭐⭐⭐⭐ Five Stars – Alamo Rent A Car, Seattle-Tacoma Airport (SeaTac) I have to give credit where credit is due! My experience with Alamo Rent A Car was absolutely phenomenal, from beginning to end! After returning from an Alaskan cruise, my wife and I rented a vehicle from Alamo at Seattle-Tacoma International Airport for a one-way, cross-country trip back to Atlanta. First of all, the price was incredible! Picking up a vehicle on Monday and returning it Friday on the other side of the country for such a reasonable price was impressive enough. But the customer service? That’s what really blew me away! The gentleman who assisted us at the rental counter in Seattle was outstanding. I genuinely wish I could remember his name because he deserves recognition. He was professional, friendly, knowledgeable, and seemed to truly love his job. You could tell he genuinely cared about helping people. He made the entire process a pleasure. Then we were told we could go outside and choose our own vehicle. Wow! Another pleasant surprise! The gentleman who assisted us outside was equally friendly and professional. I actually commented that we don’t typically experience this level of customer service at Atlanta’s Hartsfield-Jackson Airport. Of course, Atlanta is an incredibly busy airport, but the difference in service really stood out to me. Well, Alamo wasn’t finished impressing me! Unfortunately, we became sick with COVID shortly after our cruise, and about two days into our drive, I realized we wouldn’t be able to return the vehicle on time. I contacted Alamo, explained our situation, and they were incredibly understanding. They clearly explained the additional charges and worked with us without making an already difficult situation any more stressful. During the trip, we also noticed an issue with one of the wheels. It didn’t prevent us from continuing our journey, but I wanted to make sure Alamo was aware of it. When we returned the vehicle in Atlanta, we explained the issue, and the employees thanked us for bringing it to their attention. They assured us it would be inspected before being rented again. To my surprise, they even credited us for a day of the rental because of the inconvenience and our circumstances! And here’s the best part: The customer service in Atlanta was just as outstanding as it was in Seattle! The two employees who assisted us upon our return were absolutely wonderful. I had to admit that my earlier perception was wrong! What impressed me most wasn’t just the price, the vehicle, or even the credit. It was the way we were treated. Every employee we encountered made us feel valued, respected, and appreciated. Alamo, you’ve earned a loyal customer! I’ll be renting from you again next week, and I will absolutely recommend your company to family, friends, and anyone looking for a great rental experience. Five stars to the entire Alamo team in Seattle and Atlanta! You’ve reminded me what genuine customer service looks like. Keep up the outstanding work!
• LL

  Lisa

  Oct 5, 2026
  1.0
  Was charged an extra amount at drop off, in person they said they'd send a receipt for the transaction and I never received one. Went through their online chat and had a nightmare experience. Three agents disconnected on me, they choose at any point whether to end the conversation without a resolution being proposed, there's no way to email them directly and after returning to my home country, I can't make a call to their US number listed. Once I finally got a receipt and understood the discrepancy, which was an undisclosed fees and taxes which was not on my agreement via a third party, I asked for this to be refunded. This is a reasonable request since I had a contracted agreement prior to booking of the total amount I have to pay, and this was an additional charge which was not part of that contract, that was also not incidental. The agent, Melanie, had an attitude and said no refunds since they need to pay their taxes, but at this point the issue is you cannot authorise an undisclosed charge, and the lack of proof of charge made it worse. It is not the customers responsibility to jump through hoops to understand why a random amount was charged, and have to argue the logical fallacy of getting a refund based on contractual obligations Alamo agreed to, vs their need to pay taxes. I asked for a way to escalate and Melanie disconnected the line. There is no other ways to contact them. I will authorise a chargeback with my credit card company. It is a shame since the actual hiring process was professional and smooth. However if anything goes wrong, customer service is impossible, and I'm sure they will paste a generic answer on contacting their online customer service for dispute which is utterly useless.
• JC

  Jeri Collins

  Oct 1, 2026
  5.0
  After renting from Turo for a few years now, I had to choose a National Company because I wanted a one-way rental from from Seattle to Boise. Pick up was SOOOO easy. I skipped the line, went straight to the cars and hopped in one. The first van I chose, the dash showed a low tire messgae upon start up, so I just hopped out and chose the next car over. When leaving they just asked for my driver's license and thats it. I had all the booking info avaiable on the app, but the attendent was super fast and got us checked out and on the road. I went and picked up the car, (including a 9min shuttle ride to the car center, and drive time back to the airport) FASTER than it took to get our bags. Hubs waited on the bags while I got the car! It was SOOOO easy. I didnt have to take 30+ pics of the car like with Turo. And drop off in Boise was just as fast. We pulled up, had 3 attendents waiting to check us in. As we unpacked our stuff, they checked the car in and we were good to go. A reciept was emailed to me. So simple. I maybe an Alamo convert and never go back to Turo again! Great job!
• CW

  Chris Ward

  Sep 29, 2026
  4.0
  Picking up and returning the vehicle was a breeze, every employee I dealt with was absolutely top notch. Only a couple small issues, the first I reserved a specific car. Then, on the confirmation email I was told I would get either the car I chose or similar type vehicle. Out of the three cars offered, I. Received by far the last choice that I would have picked. Had I known that's the car I would receive. I probably would have went with an suv instead. The second problem, upon pickup the tire pressure was just high enough to prevent the warning lights from coming on. And since the temperature dropped drastically the evening we picked the car up, the pressure dropped, so when I want to leave the next morning the car had a pressure low warnings and cautionary light stating not to drive the vehicle due to extremely low tire pressure. Normally it wouldn't be that big of a deal to put air in it. But we were sixty miles from the nearest store or gas station that had an available air compressor. I had to have somebody else in our party drive me sixty miles to an auto part store to buy a portable air pump to inflate the tires, so we could safely drive the vehicle. I was offered thirty dollar credit, but since I prepaid, I now have a coupon that I will probably lose long before I have to rent another car.
• BL

  Bob Labrie

  Sep 23, 2026
  3.0
  Alamo asked me to give them a review, so here goes... I was a bit disappointed in the thoroughness of the Alamo checklist done by the people who prepped the car before being presented to customers. Before leaving the lot, I noticed that the gas tank wasn't full (see image). I mentioned it to the Alamo representative before driving away. To his credit, he offered me another car but since we had already loaded the car with our luggage, I decided not to take him up on his offer. The rep told me to mention it to the person at the checkout booth - which I did. The next day while driving around, I pulled down my visor and found a handicapped placard tucked into it. Something that I thought should have been found if anyone had done a thorough check of the vehicle when it was turned in. I reached out to Alamo via e-mail (as their paperwork instructed me to do) to make them aware of what I had found in case the previous renter was looking for it. To their credit, I received a response within 30 minutes saying that they would make note of it in their lost and found file. When I returned the car, I gave the rep the placard I had found and told her that I had filled the gas tank because I didn't want to guess when the tank would be 7/8th full. Even though fuel prices in the PNW are near the $6/gallon mark, no adjustment was made to my contracted price. I expected to get a rental car with a full tank of gas. Instead, I had to pay extra because the person who had the car before me didn't return it full and the Alamo person responsible for checking failed to catch it.

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