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Frank and Sons Auto Body

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About

Auto Body ShopMachine ShopAuto Repair Shop
Frank and Sons Auto Body in Richland, formerly Finelines Body shop, became part of the Frank and Sons family in the fall of 2023. We at Frank and Sons Auto Body look forward to continuing the amazing reputation that Ed Oswald, the former owner, has built over the last several decades. We will be adding state-of-the-art frame, measuring, and welding equipment as well as instituting our processes and procedures to ensure that every one of our customers receives a quality and safe repair. We feel very fortunate to be able to serve the residents of Richland, WA, and look forward to being able to meet all of our customers' needs. The shop is now I-CAR Gold Class certified and we are looking to add several factory certifications.

Location

Frank and Sons Auto Body
2265 Robertson Dr, Richland, WA
99354, United States

Hours

Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
SaturdayClosed
SundayClosed

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.