Enterprise Rent-A-Car

Reviews

• GO

  Gema Ordonez

  3 days ago
  5.0
  Buen carro comodo para un biaje familiar
• LK

  Lisa Kish-Borchert

  Aug 24, 2026
  5.0
  Just to damn expensive =Trumpenomics SUCK ☮️please vote!!!!
• EM

  Emir Mamatbekov

  Aug 5, 2026
  5.0
  This Enterprise was the perfect place to rent a car. Everyone explained everything clearly and made the entire process smooth and easy. A special thank you to Frida—she was absolutely amazing throughout the whole process. She went above and beyond, explained everything thoroughly, and provided outstanding customer service. She truly deserves a promotion! I highly recommend this location.
• CG

  Christina Grace

  Jul 29, 2026
  1.0
  I planned ahead. Enterprise didn’t. I reserved an SUV at the Grady Way location one week in advance for a special occasion. The day before my reservation, I happened to call to ask about pickup service and was told they had overbooked and likely wouldn’t have a vehicle for me. Had I not called, I wouldn’t have known because no one contacted me. For context: I called at about 4:00p on a Friday… the day before my reservation. How does this happen? If inventory is unavailable, Enterprise’s reservation system should prevent customers from booking vehicles that don’t exist. A reservation made a week in advance should mean the vehicle is “spoken for” and reserved. At 8:00 AM the morning of my rental, Grady Way officially called to confirm they had no vehicles available. Their system’s failure to honor a week old reservation forced me to scramble for another rental at a different Renton Enterprise location, where I encountered even more customer service issues that ultimately left me without a rental and searching elsewhere just hours before my event. I ultimately had to rent from Avis instead, and they were great. This experience was a major failure in communication, inventory management, and customer service at the company level. I hope Enterprise reviews its reservation process because customers should be able to trust that a confirmed reservation will actually be honored. Very disappointing experience, especially as a frequent Enterprise customer who has previously had positive interactions with this location’s staff. The team has always been knowledgeable and pleasant, and usually offers quick transactions - it’s why I have continued to rent here and refer clients. My frustration is not directed at the local team (other than the lack of notice given to me re the lack of availability), but at a larger company-level issue: Enterprise’s reservation system and inventory management process need to be improved so customers are not able to reserve vehicles that are ultimately unavailable. Do better Enterprise.
• JG

  Jenny Garcia

  Jul 28, 2026
  5.0
  The price was fair. Picking up the car was ok but returning it was wonderful. We arrived after hours as planned and we were leaving the car in the parking and the keys in the box when a lady called Kat came out and received the car. She didn't have to because it was 20 minutes after closing time but she did. So thanks for that. We will rent back from this location.