Enterprise Rent-A-Car

Reviews

• EA

  Edith Arteaga-Medina

  Aug 13, 2026
  1.0
  I decided to rent a car at the Enterprise Redmond branch because my own vehicle needs repairs, and I didn’t feel safe driving to Vancouver in that condition. I made a same‑day reservation and arrived around 5:15 PM expecting a simple, professional process. What I experienced instead was the worst customer service I’ve encountered in all my life, no exaggerating. When my husband and I walked into the office and greet, the employee didn’t greet us, didn’t acknowledge us. No basic courtesy whatsoever. Then a young woman came out to assist us, and her attitude made the situation even worse. She behaved as if she didn’t want us there. She never smiled, never made eye contact, and carried herself with visible irritation. When I handed her my credit card and then politely said, “Sorry, not that one — this one,” she threw my card onto the counter. That level of rudeness is shocking in any context, but especially in customer service. She processed the contract in a dry, dismissive manner, offered no courtesy, and made us wait while she checked the car. The entire interaction felt hostile and unwelcoming. We left the office in disbelief — not because of any issue with the rental itself, but because of how poorly we were treated as customers. I chose this branch because it’s conveniently located just two miles from my home. After this experience, convenience means nothing. I would rather drive all the way to the airport than ever return to this location. When we returned the car, she was slightly better — maybe she was having a bad day the first time. But if you work in customer service and you’re having a “crappy day,” the solution is not to take it out on customers. Step away, take a moment, or excuse yourself. Don’t treat people with hostility. I left that office feeling awful. No customer should walk out of a business feeling dismissed, disrespected, or emotionally drained. Enterprise needs to seriously address the training, attitude, and professionalism at this branch. The behavior we experienced is unacceptable under any circumstances.
• CM

  Christian Mäkelä

  Jul 30, 2026
  5.0
  Check in was fast, customer service agent was polite, car was in great condition. I will rent again from here when I need a rental car.
• JH

  Jo Hall

  Jul 20, 2026
  5.0
  The cars are always clean and new. Office staff are friendly and professional. I appreciate their taking time to answer my questions about the car, including where some of the features are that I'm not familiar with. Always use Enterprise when needed.
• AS

  Annalisa Steinnes

  Jul 12, 2026
  5.0
  Very helpful and patient front desk staff! I didn't realize I needed to have a credit card in order to put down the refundable rental deposit, and the staff helped me figure out what additional ID information I could use instead. The car I rented (Nissan Sentra) was also very clean and drove really well. Somehow the gas tank also magically filled up before I returned the car, too. I had driven at least 40 miles and the fuel indicator said the tank was full even though I hadn't refilled it. (I was surprised there were no extra charges when I returned it, and told them I forgot to refuel.) I think the prices were also reasonable--much better than what I found on Turo, which I assumed would be cheaper. ($33/day+fees vs. $50/day+fees).
• JJ

  Johnnie Jasper

  Jul 6, 2026
  1.0
  Extremely poor and incredibly frustrating experience with this Redmond branch. I completely disputed allegations of damage to a car that was returned in the exact same condition as to when I picked it up. I was using this Enterprise rental while my personal car was being repaired, and I dropped the rental off directly at the nearby body shop for an Enterprise employee to pick up. Hours later, I received a call from someone at the branch claiming there was damage to the passenger-side rear door. Then, a day later, another branch employee which I believe may be the Branch Manager(Sophia) called me back and explicitly confirmed that I was checked out of my rental completely "good to go" with zero issues. During that call, I immediately flagged to her that someone from her own branch had called me the day prior suggesting something completely different! How does a branch call to report a claim, only for another branch representative to call a day later completely oblivious, confirming everything is perfect and cleared until the customer has to point out their own contradiction? The internal team communication here is nonexistent. To make matters worse, instead of sorting out their own internal mess, the branch simply passed the buck and sent me straight to their Damage Recovery Unit (DRU) without any further explanation or context. When they emailed "before" photos, the representative actually stated: “Please keep in mind the before photos attached in this email are not as clear as the originals in our system because I had to take photos of the tablet in order to attach them to this email.” Yet, when I explicitly asked them to provide those clear, original photos from their system, I received absolutely no response. They are trying to push a damage claim using blurry photos of a tablet screen while ignoring direct requests for the real evidence. To be hit with a formal claim after an employee cleared my return feels like a blatant attempt to falsely accuse a customer. Be incredibly careful renting from this location, take your own high-res photos, and document absolutely everything! See photos around this before and after…

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