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Frank And Sons Auto Body

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About

Auto Body ShopAuto Dent Removal ServiceAuto Repair Shop
Frank and Sons Auto Body's original shop, open in Pasco since 1960. What Frank and Doris Bailey started three generations ago, we continue today: honest service, quality craftsmanship, and treating customers fairly. Our Pasco location holds multiple factory certifications and is an I-CAR Gold Class shop with I-CAR Platinum certified technicians. Every repair follows our documented 12-step process, from free computerized estimate through insurance coordination, structural repair, computerized color-match refinishing, and ADAS calibration, and is backed by a limited lifetime warranty on workmanship for as long as you own your vehicle. We work with all major insurance carriers and repair all makes and models.

Location

Frank And Sons Auto Body
1319 W Ainsworth St, Pasco, WA
99301, United States

Hours

Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
SaturdayClosed
SundayClosed

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.