Enterprise Rent-A-Car

Reviews

• BM

  Bleu Mommy

  5 days ago
  1.0
  I would rate a zero if possible! Absolutely horrible experience, and unfortunately not the first time. This is now the second occasion where I reserved a vehicle with Enterprise only to be told HOURS before pickup that the vehicle I reserved was not available. At that point, what exactly is the purpose of a reservation? What makes it even worse is that there has never once been an actual solution offered. No effort to locate a vehicle elsewhere, no upgrade, no compensation, no accountability — just a shrug and an “oh well” attitude that leaves customers completely stranded last minute. This most recent time, nobody even had the courtesy to call and warn me ahead of time. I had to find out myself at the last minute while actively preparing for pickup, which created unnecessary stress and completely disrupted our plans. On top of that, the staff interactions have consistently felt rude, dismissive, and uninterested in helping. Customer service seems to completely disappear the second they realize they cannot fulfill the reservation. At this point, I have zero confidence in Enterprise’s ability to honor reservations or care about the inconvenience caused to customers. This experience has ultimately pushed me to rent elsewhere going forward, because reliability clearly is not something this location values.
• LL

  LilBoo88

  May 9, 2026
  5.0
  The Enterprise on S. Tacoma Way went above and beyond the call of duty. Phenomenal Customer Service! They were like a family, and I was soooo happy for their help. I will tell anyone who needs a rental to go see them.
• MR

  Mirlanie Reyes

  Apr 27, 2026
  5.0
  First time to rent a car from anywhere honestly and Enterprise was absolutely amazing everyone there was really helpful and friendly, my experience was awesome.💯❤️
• JD

  Josh Davila

  Apr 24, 2026
  1.0
  I made a reservation with Enterprise Rent-A-Car the day before because I needed a vehicle first thing in the morning for a work-related event. When I showed up, I was told the vehicle I reserved wasn’t available. This wasn’t a minor inconvenience—it directly affected my ability to run my business. I had a strict timeline to pick up inventory from storage and prepare for a market the next day. The only solution offered was a vehicle at 5 PM, which didn’t work since my storage unit closes at 7 PM. That left me with no practical way to load my inventory and get ready in time. A reservation should mean something—especially when customers are relying on it for work. Instead, I was left scrambling last minute to find another solution and deal with unnecessary stress that could have been avoided with better planning and communication. If reliability matters to you, this experience is something to seriously consider.
• JJ

  jizzle Jay

  Apr 15, 2026
  1.0
  DO NOT LEASE A CAR FROM THIS DEALERSHIP!!!! I got a jeep there less than a year ago. And I PAID for the warranty. Both my batteries in the jeep are dead my jeep wouldn’t start the auxiliary box or whatever is done the tread on my tires no good and I Had to have my jeep towed just to be told I have to spend almost 1000 dollars and they wouldn’t give me a rental car resulting in me missing two days of work. I go up to the enterprise clearly upset and these people dont even know what they’re talking about. Stating they do not cover batteries all while only covering one battery and not the other. Please please just go to a regular dealership. This was a terrible experience. Terrible mistake. Definitely looking for a lawyer. I was swindled and there was no compensation nor compassion. Literally don’t do it.

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