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Business Details
About
Auto Body ShopAuto Dent Removal ServiceAuto Glass ShopAuto Repair Shop
Frank and Sons Auto Body in Kennewick, formerly Jack's Superior Auto Body, joined the Frank and Sons family in 2021, carrying forward its reputation as we invest in facility and equipment upgrades. The shop is I-CAR Gold Class certified, with factory certifications underway. Like every Frank and Sons location, we follow a documented 12-step repair process: free computerized estimate, insurance coordination, structural repair, computerized color-match refinishing, and ADAS calibration, backed by a limited lifetime warranty on workmanship. Family-owned since 1960 and serving the Tri-Cities for three generations, we work with all major insurance carriers and repair all makes and models.
Location
Hours
Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.