AutoZone Auto Parts

Reviews

• JF

  Jeff Fiery

  Sep 15, 2026
  1.0
  Today I dealt with a very rude and condescending person filling in at your South Everett location. His name is Jerome Woods. After being talked to with a complete lack of courtesy and professionalism and being blamed for having a bad experience and showing no accountability I asked for his manager. He went into the store and came back out and told me that based on my attitude the manager did not want to talk to me. I asked him for his name for my complaint and he told me he didn’t have to give me that. I then called the number on the door for the manager and got the store. They told me the manager was gone for the day, this was less than a minute after being refused to talk to him. I was given the home store for Jerome. I called that store in Lynnwood and spoke to the manager there, Flavio who was very helpful, apologetic, and generally pleasant to talk to. Jerome needs some training in dealing with people and difficult situations. This is definitely not the way you want your customers treated. The fact that the manager refused to talk to me based on “how I acted in the store” is completely unfounded. I did get rude with Jerome in the parking lot only after he was rude and dismissive of me and my desire to file a complaint. Customer service is the cornerstone of retail and this experience will not only prevent me from ever using Autozone again but will also prompt me to very loudly and obtusely share the incredibly poor leadership and customer service that your company leaves in charge. The lack of accountability and deflection coupled with the bad attitude and lack of concern about your company’s reputation should not be qualities found in your leadership. The store manager’s unwillingness to discuss the situation has led to this message and the resulting reviews I’ll be posting on multiple platforms. In a world where consumers have so many options it’s a shame that you have leaders telling customers that their opinions don’t matter and that they don’t care about bad reviews.
• KJ

  kyla jayde

  Sep 8, 2026
  5.0
  Nicholas was Very helpful!!!
• RM

  Regniva Michael

  Aug 31, 2026
  3.0
  I got what I needed but the enthusiasm and professional energy that I usually experience with this merchant seemed strained/drained; possibly due to nearing the end of a trying shift. Some shifts start long before work begins.
• HD

  Hammed Darboe

  Aug 11, 2026
  5.0
  Excellent service from West. Great customer service and very knowledgeable.
• SS

  SENJU

  Aug 2, 2026
  5.0
  My husband had a tire issue and happened to have blessedly pulled into this Auto Zone. The manager Jose, and his team are the true definition of selfless and honest with not only the customers, however their work as well. By true grace, Jose and his team are the simple reminder that there is still good in the world. Thank you, Jose and team! Real stand up men!