Louis Auto & Residential Glass

Reviews

• MH

  Mike Hovander

  Apr 15, 2026
  1.0
  If you remember what Louis Auto Glass used to be, this is not what it is now. They can't find customers that have been with them for. 40 years and when I gave them multiple forms of ID they still couldn't. When I asked for a supervisor she said there was none and hung up.
• SD

  Shawn Digby

  Apr 9, 2026
  1.0
  They are not the same shop that they used to be. They have sold out to Safelite and along with it. The service went to shit.
• KH

  Kyoya Hibari

  Feb 17, 2026
  2.0
  The service itself on my car was great and no complaints. Im giving a lower rating because they made a mistake on my payment invoice and it's been like pulling teeth just to get any kind of communication from them. Its been more than 3 weeks since I requested a corrected invoice to submit to insurance for reimbursement and I still haven't recieved. Very disappointing.
• ML

  Michael Larios

  Jan 3, 2026
  1.0
  I had an appointment at Safelite at 10 today to replace my windshield (not realizing it was no longer Louis Auto Glass until after I scheduled), and was told it would take a couple hours. I explained that I was going to run a quick errand and then wait while they finished up. Around 11 I came back to the office and sat in the waiting area. At almost 12:30 I asked for an update/ETA, as I was almost two and a half hours into a two hour appointment. The receptionist stepped out for 5-10 minutes and when she came back she informed me that they hadn't actually STARTED yet. Apparently their only tech had gotten behind for the day and nobody thought to let me know. The receptionist suggested they could probably still get to my car today but it would be much later, otherwise they could get me rescheduled. I can't wrap my head around the fact that they had my phone number, knew I was there waiting (I was the only customer there!), and just never bothered to let me know that my two hour appointment was turning into a five or six hour appointment, If they could even get around to it. I don't think the receptionist even apologized, she just seemed confused that it had happened. Anyway, I wasted two and a half hours of prime Saturday morning and left with nothing to show for it. That's a big fat thumbs down from me.
• LL

  Lynn

  Aug 28, 2025
  5.0
  I was very pleased with the customer service I received from Caitlyn. She had a positive " can do " attitude, was friendly, and went out of her way to help me with my broken window glass problem. Thank you!

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