Volvo Cars Bellevue

Reviews

• HD

  Heli Desai

  4 days ago
  2.0
  I am very disappointed with the quality of service my Volvo XC40 received during its recent maintenance visit. After I picked up the car, I found a screwdriver left inside the engine bay, which is completely unacceptable. This is a clear sign that the vehicle was not properly checked before being returned to me, and it raises serious concerns about the care taken during the service visit. I also noticed that the coolant level was below the minimum mark after maintenance. I would reasonably expect the coolant level to be properly inspected and corrected during service, especially when the vehicle was already in for maintenance. Seeing it below MIN after the visit makes me question whether the requested work was completed thoroughly.
• GB

  Gregory B

  4 days ago
  1.0
  We drove from Portland after agreeing on a price for a used 2025 Volvo XC40. Before our visit, our salesperson, Alex, sent us a video describing the vehicle as being in excellent condition with no damage, and the dealership agreed to hold the car for us until the next day. We also had to sign a document approving the purchase price. When we arrived, the car was very dirty inside and out, making it impossible to properly assess its condition until we repeatedly asked for it to be washed. Instead of acknowledging the issue, another salesperson, Sasha, told us that because the vehicle was only one year old, its condition was not a big deal. We strongly disagree. A dirty vehicle hides defects and prevents customers from properly inspecting what they are about to purchase. The sales manager, Natasha, was also of little help throughout the process. She dismissed many of our concerns and even refused our request to top off the windshield washer fluid before we left the dealership, despite the condition of the vehicle and the long drive we had ahead of us. Once the vehicle was finally cleaned, we found cosmetic damage that had not been disclosed. Alex also seemed unfamiliar with the vehicle, gave us incorrect information about its maintenance history, claimed they could not provide the inspection report, and even suggested that a paint chip exposing bare metal could simply be buffed out. During our test drive, one of his coworkers even called him, claiming another customer wanted to see the vehicle, which felt like an unnecessary sales tactic to pressure us into making a quick decision. We were also presented with an $800 Max Shield protection package that we had never requested. Ironically, after it rained overnight, we discovered a rusted gouge on the roof that had been hidden by dirt before the rain. If the dealership was charging $800 for a paint and exterior protection treatment that had supposedly already been applied, how was there already exposed rust on a one-year-old vehicle? We pointed out to Natasha that the door sill trim was coming loose and asked whether the dealership would repair it. She responded that it would be an additional cost for the dealership and said they were already losing about $3,000 on the vehicle because it had been priced too low. She told us she would find out how much the repair would cost but could not promise it would be covered. She said we might have to pay for the repair ourselves, even though Alex had described the vehicle as being in “excellent condition.” Natasha also explained that the loose door sill trim would not be covered under the vehicle’s warranty because, according to the dealership, it had been damaged by the previous drivers. During the paperwork process, both Alex and the finance manager, Nolan, made multiple errors in the documents that we had to point out ourselves. We also later learned that we had been charged a Washington B&O Recovery Fee that should not have been applied to an Oregon resident. The biggest issue came after we left the dealership. Within minutes of driving on the highway, we noticed a high-frequency vibration coming from the steering column, making the car feel unsafe to drive. Because it was dark and the inside of the windshield had been wiped with what appeared to be a greasy cloth, visibility was also poor. We did not feel comfortable continuing our trip home, so we stayed overnight and returned to the dealership the following morning. After discussing the issues with management, we ultimately received a full refund. This was easily the worst car-buying experience we have ever had, and it has made us seriously question whether we want to do business with this dealership—or even consider buying a Volvo in the future.
• MD

  Marta Dz

  Jul 4, 2026
  1.0
  We had a very disappointing experience with Volvo Bellevue, mainly because of our salesperson, Alex. Throughout the entire sales process, Alex misled us on multiple occasions, pressured us into making decisions, and even took documents out of our hands immediately after we signed them. We drove all the way from Portland to purchase a 2025 Volvo XC40 because Alex assured us the vehicle was in excellent condition with no scratches or body damage. That was simply not true. Once we inspected the vehicle ourselves, we found multiple issues that had never been disclosed. The driver's side door sill trim was loose and damaged, there were two rust spots on the roof, and the steering wheel started making a buzzing/rattling noise after only about 20 minutes of driving on the highway. Alex even claimed that a paint chip could simply be polished out and "you wouldn't see anything," which was clearly misleading. The condition of the vehicle at delivery was unacceptable. The engine bay was dirty, there were food crumbs throughout the interior, and the windshield had been cleaned with what appeared to be a greasy rag. Driving after dark was extremely dangerous because visibility through the windshield was so poor. The paperwork prepared by Nolan F. contained more than 10 mistakes, causing unnecessary frustration. Natasha told us the fuel tank would be filled before delivery—it wasn't. We had to ask again. She also assured us the vehicle would be thoroughly cleaned before pickup, but it was still dirty. Even after requesting it to be cleaned multiple times, it kept being returned to us in an unacceptable condition. Less than 24 hours after purchasing the vehicle, we returned it. We had to pay for a hotel and stay overnight just so we could bring the car back the next morning. This entire trip, the travel expenses,(hotel, rental car) and the wasted time could have been avoided if the dealership had been honest about the vehicle's condition from the beginning. Our advice to future buyers is simple: inspect every inch of the vehicle yourself and do not rely solely on what Alex tells you. We were repeatedly given inaccurate information and left extremely disappointed by the lack of honesty, professionalism, and attention to detail. This was by far the worst car-buying experience we've ever had.
• MW

  Marika Wong

  Jun 29, 2026
  1.0
  Bait and switch sales techniques made this potential customer walk away. Saw a CPO Volvo online at a price we liked. The salesperson did a nice job showing the car and explaining everything about it well, however, when the sales contract was passed to us across the desk, it included unexpected items— a B&O Recovery fee (which is actually illegal in WA state to list as a separate line item) and a “dealer recommended product/service” of Max Shield, a car protection system. Of course there is an asterisk saying that these are optional items, but the salesperson and the general manager weren’t willing to remove them— said that they were required fees. Said that all dealers have these add-ons (they don’t). So it was a no-go for us. Won’t be going back to a Swickard-owned dealership if this is how they do business. Buyer beware!
• ER

  Eric Rickert

  Jun 15, 2026
  1.0
  Buyer beware. Negotiated the purchase of a new $95k EX90. They sent me home with the car as a loaner overnight while a financing application was being processed. While in possession of the car several issues became apparent and I ended up returning the car and deciding not to purchase. Throughout negotiations the car was described as "brand new". It was not disclosed that it was a dealer demo with 1,850 miles. Found evidence in the vehicle that it was driven to/from or around Las Vegas before making its way to Bellevue. Staff then acknowledged that it was in fact a dealer demo but stated it was shipped, not driven from Vegas. During negotiations they offered a trade in value of $7000 only to claim they made a typo when it was time to sign documents and they could only offer $3000. They included a line item on their quotes for a B&O recovery charge. Each time I informed them I wasn't go to pay their state taxes they would agree to remove the charge and would cross it off the quote. I think it is deceitful to place tax line item on a quote, even if they asterisk * it with a note that states it is negotiable. Sales staff insisted that the vehicle had a polymer coating called Max Shield applied and that they had just spent two hours detailing it. They stated that every car on the lot gets the coating. Sasha, the sales person, even went so far as to claim it was illegal to include the coating without charging for it, which is a ridiculous manipulation of consumer protection laws that require they disclose add ons and don't claim they are part of the MSRP. After several challenges about the coating and the cleanliness of the car, it was finally acknowledged that because the car was a dealer demo, and was rushed out the door for a customer, they missed doing the pre delivery inspection and may not have applied their Max Shield product. The whole buying process was terrible. Any one of these issues could possibly be explained away as an unintended mistake. Taken together, they imply a culture that encourages the employees to try to get away with what they can, and then to apologize when they get caught. Not disclosing material defects, like milage and vehicle history, combined with charging for a product they did not apply, and failing to do dealer PDI on a car they have delivered to the customer is unethical.

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