Volvo Cars Bellevue

Reviews

• SB

  SJ Baek

  2 days ago
  1.0
  If you take your car here for service, please check your vehicle carefully afterward to make sure nothing is missing or damaged. My wheel lock key was missing after the service, and I had to purchase a new one myself. The inspection also took two days longer than originally promised, and even after that, the service was not completed. I had to bring my car back again the following week. I bought my Volvo brand-new out of state, and after service there, I always felt reassured and confident that my car was properly taken care of. Unfortunately, I feel the complete opposite at Volvo Bellevue. I paid a significant amount for an inspection and service, but instead of feeling reassured, I left feeling more worried and unable to trust that my car was properly handled. This experience has honestly made me so frustrated that I’ve even thought about selling my Volvo. Very disappointing.
• CL

  Catherine Lockhart

  3 days ago
  1.0
  This location is a disgrace to Volvo. My husband was left waiting for hours this past Friday while he assumed the finance guy, Nolan, was on the phone with the finance department. Nope it was IT because his system wasn’t working. Whatever, but transparency would’ve been nice. This was already late so they told him they would run it the next day. No call from them. He called and left a message to the sales associate Kevin, very nice in person, he texted back and said it was still being worked on and that they would keep him updated. Hours later still nothing. My husband texted back, he said Nolan was still working on it. No response for hours so he texted again and Kevin said we would be updated in the morning. That was the last Kevin ever responded. Managed to get Nolan on the phone on Sunday and he said to get the co-sign application in and e did,. Tried to call to confirm he got it, the person said he was busy and would call back. He didn’t. Called again a few times and got the same response until the end of the day where we finally got through and he said he would do it first thing in the morning and call us right away. Now ladies and gentlemen based on previous behavior do you think that happened? No. Called and left messages no less than 10 times Monday (yesterday). Sometimes being told he’s busy, sometimes being told he’s available, but when transferred he would not answer. Towards the end of the day he got transferred to the woman finance manager, she didn’t give her name. She said she saw the application and all it was waiting for was being called into financing and that she would do that call back. She never called back. The promo ended yesterday. Tried to call today, he ignored the call again when transferred. Avoid at all costs. The owner of this location also owns the Seattle location. Edit- To owner, how about you honor the special and have them call my husband? That would be the actual way to rectify this situation.
• BJ

  Brandon Johnson

  6 days ago
  5.0
  I had a great buying experience overall, despite a few minor post-purchase inconveniences. My sales agent, Sasha Babchenko, was fantastic—she made the entire process seamless. Sasha was incredibly patient, accommodating, non-judgmental, and never applied any sales pressure. I highly recommend working with her. Additionally, when I needed replacement parts, Jon Turner in the Parts Department provided exceptional customer service. Even though the dealership was busy, Jon went out of his way to help me install a few small items himself.
• JJ

  Jordan Jackson

  Aug 27, 2026
  1.0
  Unfortunately, I had a very disappointing experience with Volvo Cars Bellevue. The process actually started out well. A salesperson reached out quickly, answered my initial questions, confirmed information about the vehicle, and even did a walkaround for me. During the walkaround, it was also pretty clear that the vehicle was very dirty and would need a good detailing, which was disappointing for a vehicle being offered for sale at a Volvo dealership. After that, the experience went completely downhill. I spent two days discussing the vehicle and was at the point where I was ready to work numbers and purchase it. I was then essentially ignored for an entire day. My calls and texts went unanswered despite making it clear that I was ready to buy. What really disappointed me was being told afterward on the phone that because I was an out-of-state customer working remotely, my time was less of a priority than someone physically at the dealership. I completely understand that an out-of-state purchase requires some additional coordination and that dealerships get busy. However, I don't believe a customer's time or willingness to purchase a vehicle should be valued less simply because they aren't standing inside the dealership. I ultimately purchased elsewhere and had a much better experience. Between the lack of communication, the condition the vehicle was presented in, and especially the explanation I received for being ignored, my experience with Volvo Cars Bellevue was extremely disappointing. Unfortunately, I cannot recommend this dealership based on my experience.
• NK

  Nick Kim

  Aug 11, 2026
  1.0
  I’m very disappointed with the service. TLDR: Given conflicting guidance from published Volvo directive, lug nuts left “extremely loose” and “not torqued” therefore tire at risk of falling off. Pro: I called at 8am requesting an appointment due to a bulge in the side of a tire. The lady I spoke with was wonderful and I was very happy to be able to be seen that morning. Cons: 1)I asked my service advisor about needing to replace the corresponding tire on the other side in addition to the damaged tire. He confidently said if the tread depth is greater than a 3/32” difference that a second tire would be recommended, but the mechanic will determine that. In the video the mechanic indicated the tread depth had a 4/32” difference between the new and old tires but made no mention of replacing a matching pair. The single new tire was placed in the same spot as the old, front left. 2)When researching the tread difference myself, I discovered putting the best tread tire(s) on the back of the car is an industry standard. I called the service advisor the day after my service to ask about both the tread difference and tire placement. To both questions he said it “should be fine” as is and if it was his car he wouldn’t worry about it. I asked what the official Volvo answer was regarding the new tire placement. He seemed not to know since he referred me to the Volvo USA website. I checked that and my owner’s manual and they both clearly state the best tread should be in the back, contrary to the guidance I got from the advisor. 3)This is the biggest one…Based on the two issues above, I decided I wanted a clean slate and wanted to replace the remaining 3 tires but at Costco, not at Volvo Bellevue. Not a huge deal, just more comfortable going somewhere else. When I picked up the car from Costco, they said on arrival the Volvo-installed tire (front left) “had all 5 lug nuts extremely loose”, was “not torqued”, and was at risk of falling off. The Costco tech seemed surprised a Volvo dealership would overlook the tread depth and tire placement issues too. This is unsafe and unacceptable. People pay a premium to get service done at a dealership because it’s supposed to be a trustworthy place with guidance in accordance with Volvo instructions, not where I take the car but have to second-guess the work. Volvo Bellevue sent a text shortly after the service asking for feedback. As of posting this review, it’s been over a week after I submitted this feedback and asked for a reply. I still haven’t heard back.

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