Safelite AutoGlass

Reviews

• BW

  Birdys Wifey

  6 days ago
  5.0
  Wish that more businesses were so customer oriented! The staff at the Bel Red location made me feel so at ease and accommodated. Plus, the repair work was flawless. And the price was so reasonable. If It made sense, I would throw more rocks at my windshield just so I could go back!
• LC

  Lisa Callan

  6 days ago
  2.0
  I am sure the actual work done was fine but don't book an appointment and wait in the shop. They tell you it's a 3 hour wait and they used all 3 hours to make me wait. Free coffee and water but no working bathroom. NO WORKING BATHROOM. Feel free to use the porta potty in the parking lot however. I understand the issue of ppl "blowing up" the bathroom in a confined waiting room but there are ways to mitigate that. Have your staff clean the restrooms. Take away the waiting room or keep it functional. Easy.
• PP

  Peggy Piesik

  6 days ago
  5.0
  Great customer service, Brooklyn greeted me as soon as I walked in the door. I was given the service time and received a text as the noted. Stella did a great job on installing my new windshield. It was calibrated correctly, all is working as normal.
• SA

  Saad Akhtar

  Apr 29, 2026
  1.0
  Terrible Experience. I had an appointment scheduled for a mobile windshield repair on 4/27. They gave me a time window from 12 PM - 5PM. Not only did no one ever show up, they didn't even bother to call to give a heads up on what's going on. No one ever called or emailed me once after the initial appointment confirmation. I called multiple times and no one ever answered, then when I reach out the next day they tell me that the next appointment is not available until an entire week out. Would give 0 stars if that was an option. Shows they don't care about their customers and have 0 sense of urgency.
• SS

  Steve Swanson

  Apr 28, 2026
  1.0
  My rear view mirror fell off while driving. I went to the Bellevue WA shop where it was installed and they ( lead tech) informed me I needed an entire new windshield. While setting an appointment, we found out my address as listed as the shop address, not my home address. The lead tech who was helping me tried to change it, had some problems with the computer and finally gave up saying it would be fixed before my technician showed up at my home. The day of the appointment I noticed my address was still incorrectly listed as the shop address so I called the 800 number, who called the shop who said it would be corrected. My afternoon appointment was between 12-4 pm. At about 5:45 pm I called the tech who informed me he was almost at my address which was still listed as the shop address! At 6:15 the tech showed up and informed me he did not have the windshield because the work order only called for a rear view mirror repair! I had wasted the entire afternoon and some of the evening. The next appointment was not for 3 days so I'm still driving around with no rear view mirror. You are not able to call the shop directly, must call the 800 number. Calling the 800 number is challenging...you really have to be crafty to get beyond the automated help bot...even if you are finally connected to talk to someone, it may then inform you that they are too busy to help, and hang up on you. I'll bet I've made 15 phone calls throughout this thing. Can't recall a more rediculous set of blunders with a business...and my issue is still not solved!!!

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