Johnson Family Chevrolet

Reviews

• AA

  Amanda Ayers

  Aug 28, 2026
  5.0
  I purchased a vehicle from Johnson Family Chevrolet back in April, but after having it for a while, I realized it just wasn’t quite roomy enough for my family. I recently went back and traded it in for a minivan, and I couldn’t be happier with my decision! Charles Nymark went above and beyond to help me find the right vehicle and work out a deal that I felt comfortable with. He made the entire process easy and stress-free, and I truly appreciate all of his help! I highly recommend Charles to anyone who is thinking about purchasing or trading in a vehicle. He genuinely cares about his customers and will do everything he can to make sure you’re happy. I’m hoping this van lasts us for many years, but when it’s time for another vehicle, I’ll definitely be back to see Charles! ⭐️
• SC

  Stephen Coy

  Jul 31, 2026
  5.0
  Hi I was driving and pulling a 4800 lb trailer behind a 2006 GMC from Raleigh. N. C. To Tennessee . Pulling the hills on Rt 77 to Va. our truck developed issues. One call to Johnson Family Chevrolet brought great Service , and fast attention to our issue . Which resulted in a great experience and I would recommend that they are a great place to resolve your Mechanical issues.
• CM

  Chelsey Melton

  Jul 24, 2026
  1.0
  I am extremely disappointed with my experience at Jeff Johnson's and feel that other customers should be aware of what happened. I paid for an oil change in April 2026. In July 2026, while stopped on a hill with my two children in the vehicle, my engine suddenly shut off. About a week later, it happened again. After investigating, I suspected my oil might be low, so I stopped at Advance Auto Parts. The employee checked my oil and informed me that my Jeep had virtually no oil. He even commented that there was no way it looked like the vehicle had received an oil change in April. When I contacted Jeff Johnson's, I was told it was "very possible" my oil change had been forgotten because the technician who worked on my vehicle only lasted about two weeks and was suspected of not completing work he was assigned. If that was a known possibility, why wasn't I ever contacted to let me know my vehicle could be at risk? Instead, I found out after my engine shut off with my children in the car, creating a serious safety hazard. I tried to give the dealership an opportunity to make things right. I left a voicemail for General Manager Jordan Brown requesting a return call, but never received one. The shop supervisor did get my vehicle in for an oil change and reimbursed me $32.07 for the three quarts of oil I had to purchase after discovering my vehicle had no oil. Before adding those three quarts, there wasn't even enough oil to register on the dipstick. Even after adding them, the oil level barely reached the low mark. I also asked about additional reimbursement and was told the supervisor would have to speak with management. I have still not received any follow-up. I understand that mistakes happen. What I don't understand is the lack of communication, accountability, and follow-through when those mistakes could have resulted in catastrophic engine damage or a serious accident. Unfortunately, this isn't my first issue with this dealership. About a year ago, I was charged to have my cabin air filter replaced. About a week later, while my Jeep was at the Jeep dealership in Floyd for a recall repair, their inspection found that the cabin air filter was still dirty and recommended replacing it. After I brought this to Jeff Johnson's attention, they apologized and replaced the filter. While they corrected the mistake, this incident, combined with what happened with my oil change, makes me question how often customers are being charged for services that aren't actually performed. I can't recommend Jeff Johnson's based on my experience. The mistakes themselves are concerning, but the lack of communication and accountability afterward is what ultimately lost my trust.
• MT

  Marie Thomas

  Jul 22, 2026
  5.0
  Charles, Ryan and all the staff were friendly and went above and beyond to help put me in the vehicle of my choice.
• RB

  Rod Bryant

  Jul 14, 2026
  5.0
  Frankie Driver was very professional and worked with us to assure that we were satisfied in a timely manner. Couldn’t have had a better experience.