AutoZone Auto Parts

Reviews

• EM

  Estrella Martinez

  Sep 28, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ I had an absolutely wonderful experience at the AutoZone on Old Bridge Road in Woodbridge, VA, thanks to Store Manager Richard and Store Associate James! They were both incredibly professional, knowledgeable, and genuinely committed to helping me. They took the time to test my vehicle, helped me identify and purchase the product I needed, and then went above and beyond by testing the vehicle again afterward to help clear the check engine light. What impressed me most was that they didn’t just sell me a product and send me on my way. They gave me helpful advice about what to do next and what to watch for if the issue wasn’t resolved. They were patient, thorough, and made sure I understood my options. And I was out in less than 15 minutes! You simply don’t see this level of customer service as often as you used to. Richard and James truly went above and beyond, and their professionalism and willingness to help deserve recognition. They are a great representation of what exceptional customer service should look like. Thank you, Richard and James, for making what could have been a stressful vehicle issue so much easier! Your exemplary customer service is very much appreciated. AutoZone is lucky to have you both!
• AT

  Alexander torres

  Sep 18, 2026
  5.0
  Good
• SE

  Sgt E

  Sep 15, 2026
  5.0
  Keith is the GOAT! Seriously, he went above and beyond helping me out with my vehicle and made the whole experience easy. I honestly wish I had some cash on me so I could’ve tipped him because he absolutely deserved it. AutoZone needs to recognize employees like this. If Keith isn’t already the manager, make him one! Great customer service and a huge help. I’ll definitely come back to this location because of him.
• CT

  chelsea tweneboa

  Sep 13, 2026
  1.0
  I went to AutoZone today because I saw that they advertised battery charging outside the store and expected a simple, straightforward experience. Unfortunately, the entire experience was extremely frustrating. When I first entered the store, I told the employee that I was there to have my battery charged. The employee who assisted me had an attitude from the beginning. He told me that I could not park my vehicle in front of the store to have the battery serviced and that I needed to move to the side of the building. My issue was not that I had to move my vehicle; it was the way I was spoken to. Instead of simply directing me to the proper location, I was made to feel as though I should have already known where I was supposed to park. After moving my vehicle, the employee helped me remove the battery and told me that it would take approximately 1½ to 2 hours to charge. I agreed to wait. Because I did not have anywhere else to go, I remained in my car while I waited. It was 84 degrees outside, and while I understand that the weather is not AutoZone's fault, I made the decision to wait based on the timeframe I was given. Once the two-hour mark passed, I called the store because I did not want to walk back inside only to be told that my battery was still not ready. The employee who answered the phone put me on a brief hold. When he returned, he told me that my battery was no good. My biggest issue was this: Why was I not contacted? The store had my phone number. They took my information when I brought the battery in, yet nobody called me to let me know that the battery was determined to be bad. Instead, I sat in my car for approximately two hours waiting in the heat, only to find out by calling the store myself. When I came inside, I spoke with the employee who had answered the phone and confirmed that he was the person I had spoken with. I explained that I was not purchasing a new battery that day, but I still wanted to know what my options and prices were. At that point, his tone and attitude made me feel as though he did not want to assist me. I understand that employees deal with customers all day, but customer service should still remain professional, especially when a customer is already frustrated. What made this experience even more upsetting was that my battery was apparently sitting there while I was waiting outside. If the battery was determined to be bad, someone should have contacted me as soon as that determination was made rather than allowing me to sit there for two hours. I have had a battery charged at AutoZone before, and based on my previous experience, I understood that the battery would be checked and that I would be informed if it could not be charged. I was therefore very disappointed with the way this situation was handled. I understand that batteries can fail and that not every battery can be charged. That is not what I am upset about. I am upset about the lack of communication, the attitudes I received from multiple employees, and the fact that my time was not respected. If the store had simply called me and said, “Your battery was tested and unfortunately it is no good,” I would have understood and appreciated the communication. Instead, I had to call the store myself after waiting two hours. I hope management takes this review seriously and addresses the customer service and communication issues. Customers should be treated respectfully, given clear directions, and kept informed when they leave their vehicle or belongings with the store.
• YA

  yasir al-shihabi

  Jul 26, 2026
  1.0
  Wish I could give less than one star. Jordan is the reason. He was one of the rudest, most disrespectful people we've dealt with. My dad went in to replace a splitter belt that turned out to be the wrong size, and that's when Jordan's attitude came out. He was on his phone constantly, ignoring customers while we waited. When we tried to explain the issue, he kept talking over us, repeating "listen to me" instead of actually listening to what we were saying. This happened multiple times — he'd cut us off and dismiss our concerns entirely. My dad doesn't speak English fluently, and I believe that's part of what set Jordan off. His tone changed noticeably the moment my dad started talking and trying to explain why we needed the right size belt. Looking back, it felt like Jordan made assumptions about my dad based on his accent and judged him before actually listening to what he had to say. I'm not letting this go. I'm filing a formal complaint with the Better Business Bureau (BBB) and will let them take it from there. I'll also be telling friends and family to avoid this location so they don't have the same experience we did.

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