Enterprise Rent-A-Car

Reviews

• AC

  Anika Crawford

  May 12, 2026
  3.0
  1st car was missing tire inflation device so the next car was dirty and I had an emergency to get to out of town so I had no time to complain and or keep switching cars, but overall thanks cause I did get there
• CA

  Courtney and Adrian Adkins

  May 12, 2026
  5.0
  We had an emergency situation with my car overheating going up the mountain. We were on our way to Cincinnati, Ohio from Virginia Beach. I immediately called the closest enterprise in Waynesboro, VA when the incident occurred at 9am. The car was ready for pickup by 10am. I was incredibly grateful for their swift process and communication. We were able to travel to our destination in a timely manner. The 2 staff members that worked on 5.8.26 were awesome and deserve a shoutout and perhaps bonus 🙏🏾
• MW

  Melissa welch

  Apr 29, 2026
  5.0
  Always enjoy renting from here. Staff is always great! Very kind, friendly, knowledgeable and helpful. Nice selection of vehicles as well. Will continue to rent with Enterprise.
• AE

  Amanda Einselen

  Apr 23, 2026
  1.0
  After striking out at 2 other Enterprise locations, I called and spoke to someone to book a rental. Rental was booked and confirmed and I was anxious to drive home after a backpacking trip in Shenandoah. Roughly 10 minutes after this person booked my vehicle and I received confirmation, I received a call from someone at the location saying they could not actually accommodate my booking and would not have any vehicles available for several days. I asked why someone booked me a vehicle if they didn’t have any and was told that the people answering the phones are told to book every call. This seems like a poor structure and adds unnecessary stress (this happened twice at 2 different Enterprise locations - this one and another in Charlottesville). Generally I’m happy with Enterprise, but this experience was very poor.
• JC

  Josh Cochenour

  Mar 31, 2026
  1.0
  URGENT: Fraud, 32 Unanswered Calls, and Financial Damages — Staunton & Waynesboro VA To Enterprise Corporate Leadership, I am putting this in writing because 32 phone calls over three days have produced zero results — only empty promises and what I can only describe as coordinated deflection. I made confirmed reservations through the Enterprise app at your Staunton, VA and Waynesboro, VA locations. Both stores called to cancel, claiming no vehicles were available. Your own app confirmed these reservations. Your corporate line then created new reservations — which the same stores rejected again. This loop repeated for three days while your representatives told me each time that the issue was being escalated to a regional manager. Both stores told me those regional managers were all simultaneously on vacation. Nobody called me back. Nobody resolved anything. What your corporate line is doing — confirming reservations they know or should know cannot be fulfilled, and repeatedly creating new ones while stores reject them — is deceptive at best. At worst it constitutes a deceptive business practice and I intend to report it as such. Because I trusted your confirmed reservation, I passed on a competitor who had vehicles available. That decision cost me. I am now paying nearly three times my original travel budget for a company function, a direct and documentable financial loss caused by your system’s failure. I am now taking the following steps simultaneously: — Filing a complaint with the Better Business Bureau — Filing a complaint with the Virginia Attorney General’s Consumer Protection Division — Posting a detailed public account on Google, Yelp, Reddit r/mildlyinfuriating, and social media tagging — Consulting with an attorney regarding small claims for documented financial damages I still need a vehicle. TODAY. If someone with actual authority contacts me within 24 hours and resolves this, I will note the resolution in every public posting I make. If not, those posts go live and the complaints get filed. I have every confirmation number, every call log, every date and time, and the names of every representative I spoke with. I am prepared to produce all of it.

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