Safelite AutoGlass

Reviews

• AT

  Alexandria Therrien

  4 days ago
  2.0
  I had a very difficult and frustrating experience with the payment process for my Safelite appointment. I originally scheduled and paid for the appointment using Afterpay. Afterpay deducted the payment from my account and provided me with a confirmation that the payment had been processed. Based on that confirmation, Safelite continued with the scheduled appointment. However, when Kelly the technician arrived for the appointment, he called head quarters to confirm everything and was told that I needed to pay the entire amount upfront or reschedule the appointment. I then contacted Afterpay, and they informed me that the payment had been sent to Safelite. Safelite, however, stated that they had not received the payment. This resulted in me having to make multiple calls and go back and forth between Safelite and Afterpay while Kelly was already at the appointment. Ultimately, Kelly had to complete the job in under five minutes because of the confusion between the two companies. He was a great technician and very informative. Not only was this extremely inconvenient, but I also had to pay the full amount out of pocket, essentially resulting in me being charged twice while the original Afterpay payment is still being processed or accounted for. I understand that payment-processing issues can happen, but the lack of communication between Safelite and Afterpay created a significant inconvenience for me as the customer. I would appreciate having this issue reviewed and resolved, including ensuring that I am not ultimately charged twice for the same service.
• SM

  Shannon MacMillan

  Aug 25, 2026
  1.0
  I called and got the AI bot I called to ask a question about the warranty and representative wasn’t an option so I chose the option that said help with a previous service the bot said it couldn’t find a service attached to my number and hung up. I called back and then selected the make a new appointment option and got a real person (Mary was super helpful and nice she gets 5 stars) I ended up asking for a quote and she said it would be cheaper to do the quote myself online. This is getting 1 star because I shouldn’t have to jump through hoops to talk to a real person and it shouldn’t be cheaper for me to do my own quote. Honestly really disappointed with AI taking over so I’ll be taking my business elsewhere.
• MC

  Maria Castillo

  Aug 20, 2026
  5.0
  Excellent Service During a Difficult Time🎊 Safelite Glass came through for us during an extremely difficult and stressful time after someone broke the windows in our car🤧. They went above and beyond by coming directly to our home to replace the windows and help make a terrible situation a little easier🥰. I especially want to give a huge shout-out to Trevor! He was extremely polite, professional, and respectful from start to finish👏. He did a superior job, and everything was completed perfectly💃. What impressed me most was that he even took the extra time to clean up and vacuum all the broken glass from inside our Audi car. Plus, the out of pocket price was fabulous💯 Thank you, Safelite Glass, and especially Trevor🙏, for your outstanding service and for showing genuine care when we needed it most. Excellent🙌service from start to finish—I highly recommend them!
• MS

  Myeron Stanley

  Aug 11, 2026
  1.0
  Unfortunately, I cannot recommend Satisfied Auto Glass. While the actual glass replacement on my vehicle was completed, the overall experience was very frustrating, especially because of the extremely disorganized payment process. There was confusion regarding the payment and billing, and the process was not handled in a professional or organized manner. Communication regarding the payment was also poor, which created unnecessary frustration after the work was completed. Although the glass installation itself was satisfactory, the customer service and payment experience were disappointing. A company should have a clear, organized payment process and communicate properly with its customers. Based on my overall experience, I would not use Satisfied Auto Glass again and cannot recommend them to others.
• CN

  Charylane Neely

  Aug 9, 2026
  4.0
  The process for scheduling service if you go through your insurance is pretty simple as the person who helps you is super nice and gets you all set up. The process afterwards if there is inclement weather or if a picture is required of the windshield to confirm what their technician will perform (whether repair or replacement) is a bit of an inconvenience if they send instructions to the incorrect phone # especially if the appointment is to be performed on site. Also, keep an eye on your email and text messages in order to keep up with cancellations due to inclement weather or etc. otherwise once the day finally comes you receive a phone call from a sweet technician named Kelli who takes good care of you and lets you know when she is finished. The process is easy but a little bit of rigamarole this time but we got it all worked out in the end! We are happy with the work and how quickly it was done. I do recommend them for your repair or replacement. They have helped me with three of my vehicles so far.

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