Hall Toyota Virginia Beach

Reviews

• MK

  Mark Komissarouk

  2 days ago
  1.0
  Absolute worst big ticket purchasing experience of my life. I was pressured and deceived at every stage, passed between multiple people, and treated disrespectfully. The car I was initially interested in was sold before I even got to my first appointment without any communication, instead they tried to upsell me to a different car. Tried to pressure me into buying every warranty and protection package and make me feel bad for refusing. Played "gotcha" with the hold deposit and refused to set it right. Wasted so much of my time. The car I did end up with, brand new, had scratches on the hood and I'm still waiting for the body shop to set a time when they will fix it. Complete nightmare, I should have walked away at the start.
• FH

  fredy hernandez

  5 days ago
  5.0
  John King was great to work with from start to finish. He was very patient, professional, and kept me updated throughout the whole process. I was out of town for work and my schedule kept changing, but John never made it difficult and stayed in communication with me the entire time. He answered all my questions, worked with me on the price, and made sure I got the exact Crown Signia I wanted. I never felt rushed once I got to the dealership, and everything went smoothly. I really appreciate all the help and would definitely recommend John to anyone looking for a Toyota. Thanks again, John!
• FJ

  Franklin Tamayo Jr

  Aug 21, 2026
  5.0
  I recently purchased a 2026 Toyota Camry LE Hybrid, and I had a great experience working with John King. John was friendly, professional, and very easy to work with throughout the entire process. Although John is newer to the business, you would never know it from the way he handles himself. He is knowledgeable, confident, and always willing to make sure you have the information you need. Whenever I had questions, John was quick to respond and never made me feel like I was bothering him. What I appreciated most was how genuinely he treated me. He made me feel like more than just another customer—he treated me like family. The entire buying experience was comfortable and stress-free, which is exactly what you hope for when purchasing a new vehicle. I highly recommend John King to anyone looking for a Toyota. If you're in the market for a new vehicle, definitely ask for John. I’m very happy with my Camry and with the experience I had!
• WP

  Wes Powers

  Aug 21, 2026
  5.0
  Honesty, Selection, & Great Customer Service: It is rare to receive first class, customer service today. This has become increasingly diminished in the car business today. After going to other dealerships and being upsold, we walked into Hall Toyota of Virginia Beach to meet Kristin. She pulled the exact year and model car we were looking for to meet the monthly budget in mind. Great test drive, and Kristin answered all our questions on the vehicle and process. We filled out the application on the phone, were approved, and a couple minutes later went back to meet Tegen in Finance who thoroughly explained our options to sign the paperwork. To be honest, this felt like cheating at car buying. As the car we chose had just come in, we left with a loaner. Two days later after a thorough inspection, the vehicle arrived with everything in top shape, new tires, detailed, and sitting outside our work with a massive bow. I haven’t seen this type of professional and personal service in a long time. If you are shopping for a new or used car, I would start at Hall Toyota. Honesty, being understood, and great customer service go a long way with me.
• LK

  Laura Keenan

  Aug 18, 2026
  5.0
  I had an exceptional experience working with Mallin Alexander and would absolutely recommend him to anyone looking to purchase a vehicle. From beginning to end, Mallin was patient, flexible, responsive, and genuinely focused on making sure I ended up with the right car. I was already excited about getting a new vehicle, but Malin went above and beyond to help me get it in the color I really wanted, which made the experience that much more special. I was also incredibly impressed with how easy he made the entire process, including my trade-in. It was clear that Malin has a great working relationship with the general manager and the rest of the dealership team, and he used those relationships to help create options and make the deal work for me rather than simply trying to close a sale. Car buying can be stressful, but Mallin made the experience feel easy and straightforward. I never felt pressured, and I felt like he genuinely cared about making sure I walked away happy with both the vehicle and the deal. Thank you, Mallin, for your patience, flexibility, and outstanding customer service. I absolutely love my new car and couldn’t have asked for a better experience!

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