Hall Nissan Virginia Beach

Reviews

• JW

  Jason Weston

  5 days ago
  5.0
  I had a great experience at Hall Nissan of Virginia Beach, and I want to take a moment to recognize everyone who made it possible. From start to finish, Kristina made the entire car-buying process as easy and stress-free as possible. She was kind, attentive, honest, and genuinely caring throughout the entire experience. She took the time to listen to what I wanted, answered all my questions, and went above and beyond to make sure I was happy with my purchase. Most importantly, I never felt pressured or rushed into making a decision, which I truly appreciated. I also want to recognize that the excellent customer service didn’t stop with Kristina. GM Joel, Finance Managers Chris and Gregg, and Sales Managers Jess, Sean, and Adam all played an important role in my overall experience. Each of them contributed in their own way to making sure everything went smoothly and that I walked away with exactly what I wanted. What stood out to me most was the teamwork and genuine effort from everyone involved. Buying a vehicle can sometimes be a stressful process, but the team at Hall Nissan made it a positive experience from beginning to end. I truly appreciate the time, patience, and professionalism everyone showed throughout the process. It’s nice to do business with people who genuinely care about their customers and take pride in what they do. I would absolutely recommend Hall Nissan of Virginia Beach, especially Kristina, to anyone looking to purchase a vehicle. Thank you again to everyone who helped make this such a great experience!
• SJ

  Stephen L. Jenkins

  5 days ago
  1.0
  A family member who resided in Virginia passed away without a will, while I reside in another state. Three days before her passing, she purchased a vehicle in full with cash. After being appointed administrator of her estate, I visited Hall Nissan with the required legal documentation to obtain the title. Initially, I was dismissed and told the issue was a DMV matter. The Virginia DMV later informed me that the vehicle had never been titled in my family member’s name and remained titled under Hall Nissan. When I returned to the dealership, I was told they could not title a vehicle in a deceased person’s name. I left without guidance or a resolution. Approximately one hour later, I received a call stating the title was ready. After confirming with the Virginia DMV that I could proceed, I visited the DMV in my state and was informed that the transaction appeared to constitute title jumping because I was listed as the buyer despite never purchasing the vehicle. I returned to the Virginia DMV and learned Hall Nissan had requested a replacement title the previous day. When I contacted the dealership, I was told they were titling the vehicle in my deceased family member’s name. Ultimately, I resolved the matter, but only after unnecessary confusion and repeated trips. I reside out of state, approximately three hours from the nearest Virginia DMV, making this situation especially frustrating and time-consuming. I understand this was an unusual situation, but I expected professionalism, compassion, and a reasonable effort to research the proper procedure. Instead, I encountered conflicting information, inadequate guidance, and an apparent lack of initiative. My complaint is not about the final outcome, but the unnecessary difficulties and poor customer service along the way. I hope Hall Nissan improves its handling of unusual title situations and treats customers with greater respect, especially when they are grieving the loss of a loved one.
• DR

  Dennis Reinhardt

  Oct 2, 2026
  5.0
  Hall Nissan knocked it out of the park. I recently returned to the United States from a long overseas tour. Hall Nissan’s Team of professional professionals received my emails and text messages, answered them promptly, and provided clear, transparent and honest input on inventory status and availability of the features I wanted. For anyone moving to the Norfolk area needing to look at a new Nissan vehicle I strongly encourage you to reach out to the Hall Nissan team.
• LL

  Lilian Lesh

  Oct 1, 2026
  1.0
  I am extremely disappointed with my experience at Hall Nissan in Virginia Beach. I dropped my car off for a state inspection on September 30th at 9:30 AM and specifically requested to have it returned the same day. I was contacted around 12:20 PM by the technician servicing my vehicle regarding a few bulbs that needed to be replaced for it to pass inspection. I immediately returned the call and approved the necessary repairs. After that, I received no further communication regarding my vehicle. Assuming the service department was simply busy, I waited until approximately 5:30 PM to call for an update, only to find out that my car had been finished for hours. I informed the representative that I was leaving work and would be there as soon as possible. However, upon arriving, I discovered that the service department had already closed at 6 PM. At no point had anyone communicated the department’s closing time or informed me that my vehicle needed to be picked up before then. Despite explicitly requesting same-day service, I was left without my car overnight. I returned on October 1st to pick up my vehicle, and to my surprise, there was not even an apology for the inconvenience, let alone any acknowledgment of how poorly the situation had been handled. To make matters worse, I discovered that my vehicle had been left unlocked. What should have been a routine state inspection turned into an unnecessarily stressful and frustrating experience due to a complete lack of communication and consideration for my time. The failure to communicate, the inconvenience of having to leave my car overnight, and the fact that my vehicle was left unsecured have left me with very little confidence in this service department. I understand that service departments get busy, but basic communication and consideration for customers should be standard. Unfortunately, my experience at Hall Nissan fell far short of those expectations. I have lost trust in their service department and will seriously reconsider bringing my vehicle back for any future maintenance or repairs.
• YW

  yera wizard

  Sep 9, 2026
  2.0
  reggie was awesome and the guy in the finance office was nice and everyone was super friendly outside of the service department. like super friendly, almost offputtingly so owing to my background of not being around nice people. the main reason for this review not being positive is that i purchased an electric vehicle and did not receive a charger, it also had a wheel wobble caused by detached tire foam inserts on very worn OE tires (22k miles on an ev is about 80% of a tires life) with multiple punctures and a plug. fixing the wobble was discussed as part of the purchase and i was led to believe i would be getting new rear tires at the least, i did not. they reglued new inserts to my knowledge which did fix the wobble (while leaving 3 nails/screws and a staple in the tire and still a plug) but did nothing to help me absorb the cost of a new set of tires. which again is fine, not giving me even the oe provided level 1 charger and the total lack of communication from the service department are what we are here to discuss. im now contacting electricians to install a level 2 charger at home because if im going to buy it myself i might as well get a good one. thats an additional cost of up to $2000. (mine will likely be much closer to $500-600 due to simplicity of the job and the length from panel to charging location being less than a foot) but again that plus the 1200$ tires i just had to buy to ensure my and my wifes safety has left a less than pleasant taste in my mouth. I dont drive much, a level one charge while it may take 50 hours + to fully charge an ev it wouldve easily kept up with my power usage of 12 miles a day/avg. at the least it wouldve been supplementary enough to help combat some range anxiety and offset how often i had to use lvl 3 dc charging (which is kind of a pain in the butt tbh and nearly as costly as gas, as high as 61 cents per Kwh my battery is 78kwh) furthermore when i received my vehicle from service they had left it at 20% battery even though there is a charger on site. which when i picked up was being used so i had to immediately go spend 31$ to charge it at peak hours. All that being said if anyone on the team there happens to find the oe charger laying around id be happy to have it and edit my review the tires id already stomached having to buy when i saw the state of the tires on the car during my test drive. i do love the car its fun its practical and it still costs less to run than my old car.

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