Hall Nissan Virginia Beach

Reviews

• WO

  William Owens

  2 days ago
  1.0
  It saddens me to have to write this poor review. Over the years I have purchased 7 cars from this dealership and have had great service until my recent purchase. This time a purchased a used truck. I understand that used vehicles will have some flaws and I'm good with that. However, if you are paying $23K for a truck you expect certain basics to work or not be an issue. I worked with Kam and it started off good. Unfortunately, he became irritated when I gave some push back on the numbers and his tone changed. He was also on his cell phone a lot during the time we spent together. Once we settled on figures, it went well until I wanted to pick up my truck. Since I was picking it up the next day, Kam told me to let him know when I was coming so he could ensure it was ready. I text him an hours before I was heading that way, but when I got there to pick up the keys, the plates still weren't on the truck. Since I was going to have to come back later anyways, I took the keys and asked him to ensure the plates got on as I might be back after hours. Upon getting the keys, I went back to take a look at the truck. While going over it, I noticed the warning light about a bad break light was still on. Mind you, I have pointed that out to Kam during the test drive. I checked the lights and they were working so I looked up how to reset the warning light. That did not work and listed a couple other items that could cause the light to be on. I immediately went back to the sales desk and told them about it. They confirmed the tech had checked the lights and they were working. I stated there are, but the light shouldn't be on, and it could be one of the other items keeping it on. They tried to reach out to service for ideas but couldn't get in touch with them. I stated I could leave the keys so they could look at it. I was instructed to take the keys, and they would contact me the next day. I never received a call. A few hours later I Kam again to let him know I was on my way to pick up the truck. Well, when I arrived, the plates still weren't on the truck. I sent him a text stating that I had come by, but the plates weren't on and I couldn't wait. All I got was an "OK" a couple hours later. This was all on August 24th and 25th. I was at the dealership again on the 29th and stopped by the sales desk to ask about the warning light as I hadn't received a call yet. I was told they still had it written down on a post it note and would call me Monday. Well, Monday came and went with no call. On top of that, Tuesday morning I discovered the windshield washer fluid system was not working. I checked the fluid to ensure it was full, and it was. Tuesday, I sent a message through their online system asking to speak with someone who could help me. I listed out my concerns with the salesperson, warning light, and washer fluid. Right away a received a call from Zoe. She asked about Kam and my concerns and told me she was going to transfer me to the sales manager about the other items. He didn't answer so she told me she would put my name and number on his desk and hew would call me right away. Well, here it is Wednesday and no call. I can't believe after 6 other purchases, they are willing to throw away a long-term relationship over a couple small items that should be working. You can bet that when it's time for me to purchase another vehicle, I will go elsewhere. I will also spread the word to all my family, friends and co-workers to avoid this dealership. Said to see this happen.
• BB

  Brittany

  Aug 28, 2026
  5.0
  I can’t tell you how amazing Caitlynn R was as a service advisor. I bought a 2022 Nissan rogue at car max that needed a new transmission valve after a light came on - thankfully covered under warranty. They also did my rear brakes and oil change. My car was in and out in under a week. She kept me updated literally every step of the way, let me know exactly what was going on 24/7 which is beyond amazing considering she has other customers to handle and other tasks. Her kindness, attention to detail and excellent customer service are rare in the industry of hospitality and the like these days. Give this girl a promotion. She represents your service center unbelievably well - I will ask for her every time.
• TT

  Trinity

  Aug 22, 2026
  2.0
  My sales rep (Kamron Burton) got frustrated with me and we started arguing during the initial paperwork. He only wanted to talk about monthly payment values and the exact car I want today. When I explained that I am in the initial car buying stages and need to ride/try some of the vehicles I've seen online so I can budget accordingly, he ignored this and kept pointing to specific numbers and cost breakdowns. He became condescending, wanted to prove his point, and did not adjust his approach or try to resolve the confusion. When I asked to terminate the visit, the manager came in an talked to me like a human and was able to suggest a few vehicles. BUT sent me back to Kamron, the first sales rep, to try them out. This dude talked in a monotone and rushed voice, slammed doors, and got frustrated when I didn't like the first vehicle. When I said that it didn't have enough space, he slammed the car doors and went to the trunk to slam down the seats then huffed "is this not enough?!" I regretted picking this dealership. Idk if it was bad luck, because the other sales reps seemed nice. Either way, Kamron Burton is NOT the one to buy from.
• KV

  Karla Vintimilla

  Aug 18, 2026
  1.0
  The worst experience and terrible customer service. I booked an appointment for a state inspection, oil change, and other services weeks in advance. I took time off work, went to the appointment, and left my car there all day; I was told it would be ready by 4 PM and that they closed at 6 PM. I waited until 5 PM for a confirmation message, but no one contacted me. When I went back, the same person who had helped me in the morning was the only one there. He told me my car was not ready (they didn’t do ANY of the required services yet) and just like that asked me to leave it; I told him that wasn't possible because I needed it. Then, he suggested I bring it in early in the morning—???? I wasted my entire day, they never contacted me, I spent money on Ubers, and the guy didn't offer an explanation or even an apology. He never mentioned a discount or a complimentary service to make up for all the trouble caused—???? TERRIBLE SERVICE. This isn't the first time something like this has happened to me here, and will never come back!!! Please, don't waste your time and money here.
• WT

  Will Thomas

  Aug 7, 2026
  1.0
  I am extremely frustrated with the purchase I got like 2 months ago, the longer I keep this truck the more issues I am starting to see. First there was a oil light that came on I got the oil light reset 3 times then I went to the hall in Elizabeth city they gave me a oil change and reset the light. 2 day later it came back on now mind you this is a 2024 truck used and said it was inspected. I have bought used vehicles numerous times and NEVER had a issue with it. NEVER!! So I take the truck to hall Ford they said a week ago they will give me a loaner vehicle so they could better diagnose the problem it will take two days there was a lot of stuff that was out of date .....that was a week ago and I have not heard a peep form them. Today I get off work get in the truck and the RADIO will not turn on I'm like come on I have not had this truck that long to have all these issues already. So I have to use my headset just to be able to go hands free this is ridiculous why if this is a pretty new purchase am I having all these problems I will continue to add to this review to update everyone on how this process is going and the status of how this used car and truck is fairing up. I used my hard earned money to buy this what seems to be turning into a nickel and dime lemon nightmare. Oh I will say they are not charging me for the oil light that has been on the truck since day 1 but the second issue the generator keeps saying there is a ground fault I found that issue the second week I just thought that was because I did a test and was not a issue because it looked like it was supposed to be like that but apparently not. NOW the radio! I read that this is a know issue so why is there not a recall on this. Man this is so jacked up I would say watch out on what you get from here I feel like I was just another number for commission for the team. I am waiting to see what they are going to do about the now new issues that has come up. This is crazy when you think you have something that's gonna last just to see issue after issue after issue. I'm just 1 payment in SMH

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