Hall Honda Virginia Beach

Reviews

• TM

  Tiffany McDaniel

  5 days ago
  1.0
  My most recent purchase from Hall Honda was anything but a smooth or easy process. A couple of weeks before purchasing, I contacted our salesman, Steve, whom we had previously purchased two vehicles from, to get an idea of the numbers we could expect. My husband and I are not impulsive buyers—we research, compare numbers, and take our time before making a major financial decision. This purchase was also a choice, not a necessity. We were trading in a brand-new 2025 Honda Pilot TrailSport because we wanted a vehicle that better suited our needs. My husband had taken off work to move forward with the purchase, but Steve went home sick. Because of our previous relationship with Steve, we waited for him to return. Since my husband could not continue taking time off, I eventually went to the dealership alone to discuss the numbers. Unfortunately, the numbers I was given were significantly different from what had originally been discussed over the phone. I understand that initial numbers can change, but I expected them to be reasonably close. When I questioned the difference, Steve became aggressive and condescending, telling me I was “wasting his time.” He also mentioned paying someone to retrieve the vehicle from Elizabeth City and told me I should have done more research on pricing. I was simply trying to understand why the numbers had changed. I told him that if he could not get close to the numbers originally discussed, I was completely fine taking my business elsewhere. Thankfully, manager Charles stepped in, handled the situation professionally, and ultimately saved the deal. I appreciated his willingness to work with us. Unfortunately, the problems continued during the paperwork process. Because of the way Steve had spoken to me, we specifically requested not to deal with him. From there, the process became extremely unorganized. We had to make multiple trips to the dealership to finalize everything because different employees provided different information. The lack of communication between departments and staff made the experience unnecessarily frustrating. We have purchased four vehicles from Hall, including two through Steve, and returned because we were loyal, repeat customers who had previously had positive experiences. After this experience, I will never purchase another vehicle through Steve, and I am now hesitant to return to Hall Honda at all. Customers should be able to ask questions, compare numbers, and take their time making a major financial decision without being made to feel like they are wasting someone’s time. We were loyal customers who expected nothing unreasonable—only transparency, professionalism, clear communication, and respect. After four vehicle purchases from Hall, I truly believe we deserved better.
• LN

  Luigi Nappi

  Aug 27, 2026
  5.0
  Come to Hall Honda and ask for Jason Dela Cruz, he will make sure you have a great car buying experience from start to finish. He can tell you everything there is to know about each car Honda makes, but more importantly he finds out what means sense for you, lifestyle and budget, and finds the best options for you to choose. He doesn’t push a sale, he is looking to build and maintain a relationship with you as your life and needs change. The management team is professional, and treats you like a person, not some sales goal to meet. Highly recommend stopping by, these guys give MilesOne group and Honda a great.
• BB

  Blake Buckner

  Aug 27, 2026
  5.0
  Had a great experience working with Landon at Hall Honda Virginia Beach on the purchase of my 2026 Honda Passport. Landon B was professional, knowledgeable, and easy to work with throughout the entire process. He answered all of my questions, kept everything straightforward, and never made the experience feel pressured or rushed. Buying a vehicle can sometimes be a headache, but Landon made the process smooth from start to finish. I really appreciated his communication, patience, and the way he made sure I was comfortable with everything before leaving the dealership. If you’re looking for a Honda and want someone who is genuine, helpful, and takes care of his customers, I definitely recommend asking for Landon B at Hall Honda Virginia Beach. Very happy with the new Passport and the overall experience.
• CO

  Carrie O'Hanlon

  Aug 16, 2026
  5.0
  I had the absolute BEST experience with Hall Honda! I worked with JASON and he provided top notch service! He explained and showed me every car I was interested in and made the buying process so personable and easy. If you get him as your salesman, you are in the best hands; I highly recommend him! He was made sure my old 2014 CRV was assessed fairly for trade in and gave me time to say a proper goodbye, as I consider my cars a part of the family. Marcellous made the financing component a breeze and made sure to explain everything thoroughly so there was no confusion. The 2026 CRV I purchased had very minor paint damage and Hall Honda was QUICK to take of me with getting it fixed in a timely manner at no cost to me. I was provided a loaner vehicle while my new car was being fixed. After picking up my new vehicle with the new paint, you would never know there was damage there before; the body work was so well done! I am beyond pleased with how Hall Honda operates their business and give them the highest recommendation possible!
• AC

  Alexander Carrasco

  Aug 9, 2026
  1.0
  I walked in on Nov 4th, 2025 for a 2012 Toyota Highlander Limited and was greeted by Alex Payne. He was nice and the car seemed alright, but I was very adamant about not pulling my credit until after we came up with an agreed number. We agreed that if he ran my credit and the numbers did not match, I would walk, and I did walk. Two days later on Nov, 6, 2025, I get a call from Jessica Zebronsky who said she looked at my case and she thinks she can help me out. I go in and I make it very adamant again not to pull my credit, and I was reassured that my credit has already been pulled so they don’t need to do it anymore. She and her partner Brendon Brown, yes I had all of them write their names in my folder for a review funny enough, and yes Alex was there too that day, all knew what my number was and proceeded to give me one offer after another. I was finally able to get real close to my own number, so I signed and bought the car. Fortunately for whoever reads these, I’m not usually one to do reviews right away. I like to wait and see what happens before writing. Sure enough I get about FOUR different denial letters in the mail. I check my Experian app and discovered FIVE HARD PULLS, but only ONE of them was signed for. I don’t know how many lenders she contacted with my information, but I did not sign for any of those pulls other than the first ONE on Nov 4th. The cherry on top was finding out exactly one month after buying, after a good heavy rain that usually doesn’t come around like that in Nov/Dec, that the moonroof had a major design flaw, but it was also clogged which flooded both front foot wells. Push the carpet down and just a pool of water on both sides, absolutely drenched and drowning. I looked up videos and was able to permanently fix the problem, cleaned, dried, and put back together. I’ve dealt with old cars before and knew something like this might be a possibility, so I just went on about my business, but FOUR EXTRA PULLS when I only signed for ONE is predatory and I’m pretty sure it’s illegal. A nice face is not always your friend, lesson learned. I did a fair amount of research and was still scammed, but I know one day God gonna get his and I’ll just leave it at that, plus maybe a google review just for good measure! Ps. I was in a tight spot and didn’t have a personal bank loan as an option. I knew I’d get wrecked with the interest but that’s the price I was willing to pay to continue rebuilding my credit. It’s just such a shame how money hungry some people can be, and shame on whoever participates in this type of practice. I hope it was worth every penny!

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