Hall Chrysler Dodge Jeep RAM Virginia Beach

Reviews

• JF

  Jeremy F

  6 days ago
  1.0
  Beware of the poor quality control and dishonest management at this service center. During a service visit, this shop severely over-torqued the wheels on my RAM 1500 well beyond the manufacturer's specifications. When I went to remove my front wheels to change my own brake pads, the lug nuts were blasted on so tight I had to physically stand on a 4-way lug wrench and use a sledgehammer just to get the tire off the rotor face. When the shop finally put the truck on a lift today to correct the mistake, the rear wheels were clocked at 230 lbs-ft of torque. The front were at 170 lbs-ft because I changed the brake pads myself and removed and put the wheels back on by hand. The 230 lbs-ft is well past the factory 130 lbs-ft specification. Before the truck was on the lift, I brought this to the attention of Service Director Jason. His first explanation was that an intern performed the work. If so, where was the supervision? An unsupervised trainee shouldn't be running an impact gun on customer wheels or signing off on a 28-point inspection. He then claimed in an email that they "only removed one tire for a tire repair" to avoid taking responsibility. However, my official invoice lists a "World Class Vehicle Inspection," and their digital Kaarma report explicitly logs precise front AND rear brake pad measurements. A mechanic cannot properly measure front and rear brake pads without removing the wheels. Either this shop is falsifying multi-point inspections on customer files, or the Service Director misrepresented the facts in writing to cover up over-torqued wheels. When confronted face-to-face with their own documentation, General Manager Abby refused to look at the paperwork and doubled down on the dishonesty by claiming a World Class Vehicle Inspection does not even include taking off tires. When I immediately asked her how a technician is supposed to accurately check inner brake pads without removing the wheels, she backed up and said, 'well, I am not a mechanic.' She continued with the very dismissive attitude and tried to air personal information of her staff out to me. They did not try to upsell me services, but when confronted with their actual sloppy work, they pass the buck. A formal complaint has been submitted to the Better Business Bureau (Case #25361142), and the corporate regional office has been notified. Check your lug nuts before driving away from this shop. On a positive note, Phil, the advisor who handed me the invoice after the work was done, was very kind and apologetic about the situation. UPDATE: The dealership's reply directs me to contact Abby Meeks. I already met with her in person on Friday. She declined to review the documentation and said, 'I am not a mechanic.' They corrected the torque, but that is the bare minimum. No one has addressed the inspection report discrepency or taken responsibility of the over torqued wheels. BBB Case #25361142 remains open. The 230 lb-ft torque readings are on the dealership's own repair order.
• LR

  Lori Roberts

  Oct 5, 2026
  5.0
  This was an unplanned trip to Hall as I had a tire puncture on my way to Virginia Beach from Chesapeake. Wendy was very kind and patient with me. She was upfront with me about the cost and assured me that they would take care of everything. I was grateful that I made it to Hall versus being stuck on the side of the road. I know she was doing her job, but she did it with kindness. While in the waiting room, I observed her interactions with other customers and she was kind and congenial with them as well. She is an asset to the service department and I am glad she was my point of contact on this a very stressful day.
• CJ

  Cameryn Jackson

  Oct 2, 2026
  1.0
  My 2022 jeep Cherokee had a safety recall that caused it to come to a complete stop on the interstate with zero warning with my child in the car. The car then continued to roll in park. There is currently no remedy for this 40D recall. My car has sat at Hall since July 9th of this year. I was updated one time on the status of this vehicle. I have requested a free loaner due to this being no fault of my own with no response. I am still actively paying a car payment on this vehicle that is at jeep completely inoperable with no end in sight. I have emailed, called, and texted jeep and still no response or guidance in the right direction. I have no vehicle and haven’t for almost 3 months now. If I could give this place zero stars I would. Absolutely no assistance or help has been given.
• MM

  Matt

  Sep 30, 2026
  5.0
  Had a cracked radiator and leaking hoses on my wife’s Jeep, so instead of going with the standard typical overpriced OEM parts, I opted for a better quality aftermarket upgrade. The Mishimoto radiator and hose set. Kasey priced out the labor, didn’t try to push additional things I didn’t need, but rather focused on getting this upgrade done right! Great pricing and quality of work- it looks like it was done by an off-road specialty shop. It’s a great experience to trust someone to help you with your vehicle, vs the typical experience you get from a dealership service dept. Will definitely come back for more work! And now that Kasey will competitively price out and install high-quality aftermarket parts, I’ll be adding more upgrades in the future! Thank you Kasey and Team!
• JS

  Jen Schlidt

  Sep 19, 2026
  1.0
  The car-buying process is never fun, I don't enjoy haggling. I chose to come to Hall because I saw the vehicle I wanted on their website—a Hyundai Tucson. Everyone was nice, but my experience was far from ideal. After signing for my car and driving it home, I realized it did not have an inspection sticker on it. I called, and they told me to bring the car back. I got a loaner, and things were good. Of course, it passed inspection, but the wrong car mats were in there, and I realized it had not been properly "new car" cleaned. I let them know, and because they had promised upon signing that they would replace the windshield for me (I just had to schedule a service appointment), they let me know everything needed would be taken care of at that appointment. Cool. I thought everything was fine. I initially noticed the AC wasn't very cold, but because it’s been so hot out, I attributed it to the heat and it being a pre-owned car. However, it has gotten to the point where the AC is basically not blowing cold air at all—even the seat AC doesn't cool down. After I had my windshield replaced and picked up my correct car mats, I spoke with them about the AC. Unfortunately, I was told that because I didn't buy one of their packages, it would not be covered—even though I am within the 30-day window. I knew the car came with a junkie warranty, but I didn't realize it was that poor. It definitely puts a damper on the "new car" feel. I am frustrated and angry, and now I'm going to be out a couple hundred dollars to fix my AC if I would like to stay cool in my new car. I leave this review for anyone looking for a car: think twice before buying from Hall. And no matter where you buy a car from, make sure you inspect the car thoroughly and conduct a longer test drive. Do not let a salesperson rush you inside for signing until you feel confident that the car is in a condition you expect to buy from a dealership.

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