Enterprise Rent-A-Car

Reviews

• MA

  Michael Adams

  May 9, 2026
  1.0
  Made reservation. Went to pick it up. They called me while I was walking to their door. And then told me they didn’t have anything. I literally made the reservation of one of their cars. They said either by end of the day or the next day. It’s literally the next day and they haven’t called and now are closed. NO stars.
• TE

  Thomasine Eley

  May 1, 2026
  5.0
  The Professionalism of your team!! Ashley was awesome!! Her people skills and friendliness was genuine!! She represents the company well!!
• RS

  Reanna Swindell

  Apr 24, 2026
  5.0
  Ashley and Spencer were an absolute joy to work with, would rent from here again due to the excellent customer service alone!
• MM

  Michael Maynard

  Apr 10, 2026
  5.0
  Amazing customer service! Anytime I rent in Virginia Beach I will use the princess Anne enterprise.
• NC

  Nicole Charalambous

  Apr 6, 2026
  1.0
  The month of February, I rented a car from this Virginia Beach location of Enterprise through my insurance company who covered the rental expenses. I gave Enterprise my credit card for that $50 deposit fee for the rental however they did credit me back that $50 fee once I returned my car. This past week I suddenly found a $363.22 charge on my credit card from that location, out of nowhere. I called the Enterprise that I had originally rented from that month of February, and they informed me that they don't see a charge in that amount on my account for this month of March. I have not rented any vehicle this month of March. I did not authorize any charge. I’ve now had to open a dispute with my credit card company because of this unauthorized transaction. ENTERPRISE, what is going on? It feels incredibly concerning and honestly, I’d think it’s illegal for a location to somehow keep and use my credit card information on file. Now there’s a serious trust issue with this company as a whole. I have contacted Enterprise at all three VB locations and all have stated that they don't see this charge on my account. I believe someone else from this location used my credit card for someone else car rental. Just wanted to warn others: Keep an eye on your credit card charges from Enterprise. This kind of thing should never happen. Enterprise you owe me $363.22 from whomever you aloud to use my credit card for their rental transaction. I will escalate this if this isn't resolved this month.

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