JM
John Martinez
Oct 2, 2026
Truck driver here. They never answer the phone, neither at parts nor service. Will take my money somewhere else...
PE
Premium Express
Jun 9, 2026
GREAT EXPERIENCE, HAD ALTERNATOR ISSUES, WAS REPLACED WITHIN 1,5HR OF CHECK IN AND BACK ON THE ROAD & RECALLS WERE PERFORMED AS WELL.
Unprofessional and Disappointing Experience. They charged me $1800 for just change two fuel filters.
AA
axeslinger37
Sep 11, 2023
Big shout out to Destiny, Kristen, AJ, and Teon. My trucks transmission had to be replaced, and should have been covered by TruNorth warranty, but they denied it, (as they deny 95% of their claims), but Destiny went above and beyond by sending TruNorth a one full page email explaining how the transmission had almost one million miles on it, and that it was just worn out, and couldn't understand how in good faith they could deny the claim, that it wasn't lack of maintenance, or driver error. They kept us updated throughout the repair, sometimes more then once a day. Knowing that we were on the hook for the entire bill, Destiny worked some magic to help us out with the cost. AJ and Teon were very knowledgeable and helpful in answering questions about the repair, advised us that our rear main seal was leaking, that it wouldn't cost too much extra to replace it while the transmission was already out, and kept my truck power plugged in for the duration of the repair to keep my refrigerator going. Kristen was helpful in pointing out places to ride our motorcycle for the week we were there, and boy we did do a lot of riding. This is definitely a Volvo service center that we'd use again.š
We bought a brand new truck from a VolvoĀ dealer, however we learned that the truck had issues uponĀ driving it. That's when we went to your dealership to haveĀ theĀ problem fixed.
The dealership did the inspection for theĀ truck and told us that the steeringĀ box and accelerator needed to be replaced. They said they will let us know when the part will arrive
They asked us to be present on Sep 14, 2022 at 7:30 a.m., and we drove ourĀ truck 700 miles to that location. The technicianĀ started to work on the truck.
When he finished, we noticed the new steeringĀ wheel box had been replaced with that of an old truck and was rusted. As soon as my driver left the facility, he realized that the steering wheel was behaving even worse and now was not even turning completely. The accelerator brakes were still making the same sound which means no work was done there. It is incredibly dangerous for a truck with a steering box issue to be on the roads. You will be held responsible if any issues arise.
I am so disappointed with the service. This brand new VolvoĀ cost me around $200,000, and yet I am receivingĀ several odd issues. I am sending my truck back to your facility. Please ensure that this is taken care of.