Safelite AutoGlass

Reviews

• DM

  Dan McGowan

  1 day ago
  1.0
  Took multiple visits to get the windshield replaced and in the end the cameras for driver assist had to be performed at the dealership and I had to be reimbursed by insurance after paying out of pocket. The first windshield was incorrect, and I had to visit the shop instead of having it replaced at my home as originally promised since they couldn’t calibrate the cameras in my driveway. The second windshield was an aftermarket version that did not work with the cameras so they had to replace with the factory windshield, which caused another visit to be made. This is a 2016 vehicle so a national company such as Safelite should know what can and can’t be performed. Will not be using them again if glass repair is ever needed
• SC

  sridhar chanda

  2 days ago
  1.0
  I had a very disappointing experience with the Safelite Sterling service center. While my Tesla was being serviced, my Tesla key card was misplaced by the staff. I was told they would locate it and drop it off the next day. Unfortunately, they never followed through. It’s now 4:00 PM the following day, and I haven’t received the key card or even a courtesy call with an update. Losing a customer’s vehicle key is a serious issue, but what made the experience worse was the lack of communication and accountability. A simple phone call to explain the situation or provide a status update would have gone a long way. I expected much better customer service from Safelite. I hope the management addresses these issues so future customers don’t have to deal with the same level of inconvenience and poor communication.
• JJ

  Jamie

  Jul 3, 2026
  1.0
  My wife and I have made two separate pre-arranged appts in the last 3 months. First time Safelite was a no show - literally didn’t come. Second time, the day of my appt, a man named Jeff asked if he could come a few hours earlier, which I couldn’t do. He then went silent and just didn’t show up. I called customer service and they couldn’t get a hold of him but then said dispatch would have him call me but this never happened. 2 appts, 2 no shows. Will be trying out Glass Doctor now as their reviews look pretty good. Communication, scheduling, and customer service is a nightmare with Safelite.
• DQ

  David Qin

  Jul 2, 2026
  1.0
  I had my windshield replaced here August of 2025, and the molding pieces were broken during installation. It has almost been a year now and it still has not been repaired. Also the left windshield wiper was not installed, and I found that out during a rain storm. The store gave me 2 wipers as compensation. The moldings the store told me was out of stock, and need the part to come in, but there has been no communication since March. The last email I received was from Eddie Maldonado in March, telling me they are waiting for the parts to arrive. The few times I've been in the store and with mobile mechanics to resolve this, it has been the wrong parts. I have been calling the store and customer care many times in the past year, and every day for the past 2 weeks, and I keep hearing emails will be sent to store manager (Issac McKimmey), district manager, and will hear back between 24-48 hours, but there has been 0 communication, email or phone, since March of this year. It is also hard to talk to a store representative, it gets routed to AI, and then to the customer care team. At this point I do not know what I can do to get this resolved, besides keeping calling every day for any kind of escalation.
• JP

  John Penn

  Jun 25, 2026
  1.0
  My family has used this location previously and has always been satisfied with the service, which is why we chose to return. Unfortunately, our recent experience was extremely disappointing. After retrieving our vehicle, I began reinstalling the dash camera and toll tags that I had removed prior to the windshield replacement. When I attempted to reinstall the dash camera, I noticed that the wiring was no longer visible where it had previously been routed. Initially, I assumed the technician had simply tucked the wiring away neatly. In fact, during previous windshield replacements at this same location, technicians had gone above and beyond by rerouting and organizing the wiring more cleanly than it had originally been installed. However, I later discovered that the wiring had not been tucked away—it had been cut. This is the exact same dash camera model and installation method that existed on other vehicles we have had serviced by this location in the past. What is even more concerning is that we only learned this had occurred because my wife happened to listen to an older voicemail from Safelite referencing the issue. At no point during vehicle pickup did anyone inform us that the wiring had been cut, discuss available options, or obtain our consent before taking this action. This outcome is completely unacceptable. The technician and service location had several reasonable alternatives available: The wiring could have been left intact and temporarily placed near the dashboard for us to reconnect. The technician could have contacted us to discuss how we wanted the wiring handled. The wiring could have been temporarily moved and then restored to its original position, as has been done during previous repairs. Any concerns regarding the wiring could have been clearly communicated before any irreversible action was taken. Instead, the decision was made to cut the wires without consultation or authorization. In an era when dash cameras are increasingly common and serve important purposes ranging from accident documentation and insurance protection to personal security and content creation, I find it surprising and disappointing that Safelite would consider cutting customer-installed equipment wiring an acceptable practice. Beyond the inconvenience and expense of repairing or replacing the wiring, the most troubling aspect of this situation is the lack of communication. Had we been informed beforehand, we could have provided direction or made arrangements to avoid damage entirely. So far Safelite (both corporate and this location) have not responded to phone calls, voice mails and emails regarding this situation.