Safelite AutoGlass

Reviews

• JR

  Jamie Ryder

  2 days ago
  5.0
  The manager went above and beyond to make sure my windshield was perfect after a faulty piece of glass was put in previously. Would recommend!
• KH

  Kyle Harp

  2 days ago
  5.0
  I had my windshield replaced at the sterling virginia location on 606. Everyone there was very friendly. One of the customer service reps(I'm sorry I didn't catch his name) let me use their microwave to heat up my breakfast sandwich and got a spoon for me for my yogurt lol. Much appreciated! The waiting room was very comfortable. They even had TV trays! Very pleasant experience! Thanks guys!
• DA

  David Alonso

  5 days ago
  2.0
  I wish I could give a better review because the install team were friendly and professional. I don't like to write trash reviews. But this may affect other Tesla owners. My low review is a reflection on the aftermarket windshield for my Tesla Model Y. Actually didn't help that my car was making wind noise above 40 MPH. The aftermarket windshield is a piece of trash. It has a slightly bluish tint and has an ever slightly hazy finish. It is especially noticeable when looking into a shaded area (parking lot or under a tree) with the sun hitting the windshield directly. The tech said it was supposed to be similar to the glass in the Plaid model. It is distracting and definitely not a cool feature. I want my windshield to be clear. Had to wrestle with my insurance to go back for an OEM windshield under the Safelite warranty. Safelite needs to look into this issue with this particular aftermarket windshield. Also, trying to get an actual person on the phone to answer a specific question is nearly impossible and frustrating because it is a waste of one's time. Suggestions for a better customer experience: 1. Ditch the AI phone assistant or make it easier to speak to an actual person 2. Find a better aftermarket alternative or, at the very least, notify the customer of any differences from the OEM. 3. Do a wind-noise test of the vehicle on the road afterward and even before to establish a baseline. This would save the customer the time and hassle and Safelite from warranty work.
• LW

  Lakia Walker

  6 days ago
  5.0
  I had a rock hit my windshield while driving into work last week. I was able to schedule an appointment for repair although my insurance. I arrived at the scheduled time and was told it would take about 45 minutes to complete. I was there for no more than 15 minutes! I was shocked because there were 3 other people there but I’m happy the tech worked so quickly and the repair looks great!
• NM

  Nikunj Mungara

  May 12, 2026
  1.0
  Very disappointing experience with the Safelite Sterling location. After my windshield replacement, there was a visible gap between the windshield and the plastic trim of car body. This is unacceptable workmanship for a professional windshield installation, especially on a brand-new vehicle. I am now concerned about wind noise, possible rainwater intrusion, and long-term durability issues. The fit and finish do not look close to factory quality, and this has been extremely frustrating after paying for a safety-related repair. Honestly, if there was an option to give 0 stars, I would have selected it. I expected professional installation and quality control, but this experience has been very disappointing. I hope Safelite properly addresses and fixes the issue under warranty.