Safelite AutoGlass

Reviews

• JD

  Jack D

  Aug 24, 2026
  5.0
  Safelite technician Luis did an outstanding job installing my new windshield. He was very knowledgeable and informed me every step of the way. Overall not happy with the company, had to reschedule on 3 occasions because of damaged windshield from the factory. A bit of an inconvenience when having to take time off work, because work location not suitable for mobile repair. On multiple occasions i was notified on short notice and another occasion a different technician came to the house about to perform the installation and realized the new glass was cracked again inconvenient. Only reason for 4 stars is because the technician Luis was really good.
• JP

  Jessica Proctor

  Aug 21, 2026
  1.0
  I don't normally write reviews, but this place is so awful that I had to. Last Saturday I took my car in for a simple windshield replacement that I was told was only going to take 3-3 1/2 hours. I dropped the car off at 9am by 1:10pm we still hadn't heard anything back so we drove to the shop to check in and they told us they were just finishing up calibration. At 1:50pm the person that was working on my car came out and told us that when they were putting the rearview mirror back on it fell so now they have to re-glue it and it needs 2 days to cure so we have to come back Monday morning to pick up the car. On Monday morning we arrive to pick up the car at around 8:30am and as we're checking everything over and driving it out of the lot the entire dashboard lights up, the engine light and master warning light both pop up and we get a series of alerts. One alert is that the driver door is faulty and another alert is that the electronic parking break is faulty. As we continue driving it to turn back to the shop, the car is beeping non-stop. When we arrive back at the shop Antonio plugs something into the car and reads the diagnostics and says that everything is coming back as normal (when that is clearly not the case) and tells us to take it to the dealership. So we now have to drive the car back home in that condition. We call the dealership and set up an appointment and they tell us that the shop put on the wrong windshield because this is not a manufacturer windshield and that is why the car is having these problems. They also tell us that they can't touch or fix anything until the correct windshield is put on the car. So later that same Monday we go back to Safelite to explain what the dealership told us and to request that they now order the correct windshield and put that one on. It becomes a back and forth conversation where they say we only put on what the insurance company told us and you now have to go through them, so we call the insurance and get them to approve the new windshield which they do almost immediately. We are now told that we have to come back on Thursday to get the new windshield put on. I would also like to note that while my mom was on the phone with the insurance company, I saw one of the employees essentially complaining to another customer about how my mom was complaining about them messing up our car which is completely inappropriate and unprofessional. As we were driving the car back to the shop on Thursday for the new appointment we noticed that the emergency parking brake became engaged while driving due to the other errors and system alerts which is extremely dangerous. After arriving it took them about 2 hours to put on the new windshield however they let us know that all of the system alerts are still there. So after picking up the car that still has all of these alerts and has the parking brakes engaged while driving we make another appointment with the Volkswagen dealership for today. At the dealership they told us they have never seen this happen before and would have never sent us to this shop. They ran diagnostics and told us that they have to order new parts for the driver door and have to replace the entire door which can't be done until next Tuesday and we now have to fight with the insurance company to reimburse us for these repairs. Something that should have taken a maximum of 4 hours and a few hundred dollars on Saturday has now cost us thousands of dollars in repairs, wasted gas of driving back and forth, and a week of not being able to use my car. This is the most unprofessional and unreliable repair shop ever because how did we drop off a car that was in excellent condition besides a cracked windshield to now having the engine light come on and having to replace an entire door. Absolutely would not recommend and I would definitely think twice before bringing your vehicles here.
• WB

  Whitney B

  Aug 20, 2026
  5.0
  Fantastic experience. Luis the technician was friendly, extremely knowledgeable and his attention to detail around the repair was great. I would recommend safelite because of the care and expertise from Luis.
• IB

  Isabella Burigo

  Aug 15, 2026
  2.0
  If your only goal is to have your windshield repaired or replaced, then the service itself was successful. I left with a new windshield and am pleased with the quality of the work. Unfortunately, I was very disappointed with the customer service and communication throughout the process. My windshield was hit by a rock and needed to be replaced. I was very happy that they were able to fit me in quickly on a Saturday at 1 PM. When I arrived, the man at the front desk was polite, but he simply asked for my name, keys, and whether I would be staying or leaving. I decided to go home since I only live about eight minutes away. However, no information about the process or expected completion time was provided unless I specifically asked. I had to ask how long the replacement would take, and only then was I told approximately three hours. I was also asked for a contact number, which I provided, so I expected to be notified when my vehicle was ready. By 5:20 PM, I still had not received a call, text, or email. I initially assumed they were running behind, but because it was Saturday, I checked their hours online and saw that Google listed them as closing at 5 PM and being closed all day Sunday. At that point, I became extremely concerned because I need my vehicle for work. I checked my calls, texts, and emails again and had received absolutely no communication from the shop. I tried calling three times, but each call was disconnected because they were “closed.” Since I had no other way of knowing whether my car was ready or whether anyone was still there, I had my boyfriend drive me to the location. Thankfully, they were still open, but this is where the experience became especially frustrating. When I walked in around 5:40 PM, the first thing said to me was, “You’re late.” I explained that I was not late—I had never been contacted to let me know that my vehicle was ready. I was then told, “I thought they called you,” followed by, “I just thought you were taking your sweet time.” That response was extremely frustrating considering I had provided my phone number specifically so I could be contacted. Rather than assuming I was intentionally showing up late, it would have been appropriate to verify whether anyone had actually notified me that my vehicle was ready. Afterward, I was handed my keys. I had to ask for an invoice and overall how everything went and was simply told that it would all be emailed to me. I felt there was a significant lack of communication and professionalism throughout the experience. A simple phone call or text letting me know my vehicle was ready would have prevented the entire situation. Again, I am pleased with the windshield replacement itself, and the main goal of my visit was accomplished. Unfortunately, the lack of communication and the comments made when I arrived to pick up my vehicle left a very negative impression. Because of the customer service experience, I am unsure whether I would return in the future.
• MP

  Matthew Pick

  Aug 9, 2026
  1.0
  I usually reserve reviews for positive experiences, but maybe I can save you some trouble: I had a long-standing appointment, confirmed multiple times. I adjusted my work travel schedule to be available during the time slot. At the exact time of my scheduled appointment, I received an automated text saying my appointment was changed. Mind you - no call from the technician or manager, just a cancellation. After calling multiple times I finally got someone from the shop, a poor soul who has to play the middleman between her manager, who said they didn’t have the right parts. Following up with the manager, as to why they didn’t have the parts after I provided the VIN days before, he said because sometimes they don’t know the parts until they see the vehicle - which they never did (some might call that a lie). They said they would contact the dealership for parts and call me back, which they never did (another lie). Follow up emails remain unanswered weeks later. Don’t take your car here. They don’t want your business.