Enterprise Rent-A-Car

Reviews

• PS

  Pranav Shah

  6 days ago
  5.0
  Zach, John, and Anna/Ana were wonderful. 100% attentive and provided all the required information. I needed to extend the rental by one week and it was a complete breeze doing so and dealing with this location. Return was absolutely smooth as well. John verified everything. The staff was welcoming, pleasant, and knowledgeable. I loved the location - vibe was fantastic. Very clean and organized. As much as I support open work space, It would be good to create some sort of privacy. There were multiple people and everyone knew other people's business. Plus, conversations were colliding so at times it was bit hard to hear what was being said. Nothing for the staff but for the corporate design team to consider. Thanks.
• BS

  Bilal Shaikh

  Jun 10, 2026
  1.0
  I rented a car from Enterprise and unfortunately had a very frustrating experience. One thing potential renters should know is that the online inventory and information provided by customer service do not always reflect the actual availability of vehicles at local branches. Multiple times I was told that vehicles were available, only to arrive at the location and find out that no cars were actually available. The biggest issue occurred during my trip when I discovered a nail in one of the tires and needed assistance. I contacted Enterprise Roadside Assistance, and after explaining the situation, I was instructed to drive 40 minutes to a nearby branch to swap vehicles. Before making the trip, I specifically confirmed with Roadside Assistance that a replacement vehicle was available. However, when I arrived, the branch had no vehicles available for a swap. I then contacted and visited several other Enterprise locations, but none of them had vehicles available either. This left me spending hours trying to resolve an issue that should have been coordinated before I was sent from one location to another. What was even more disappointing was the lack of follow-through after I escalated the issue. I made multiple calls to customer service and requested assistance. A branch manager did reach out to me once and acknowledged the situation, which initially gave me confidence that the matter would be addressed. However, there was no follow-up afterward. I attempted to contact the manager on two separate occasions and never received a return call. My experience left me feeling that there is a significant disconnect between customer service, roadside assistance, and local branch operations. My advice to anyone renting from Enterprise is to independently verify vehicle availability directly with the specific branch and not rely solely on information provided by customer service or roadside assistance. If something goes wrong during your rental, be prepared to spend considerable time resolving it yourself.
• SA

  Simren Ahluwalia

  Jun 3, 2026
  1.0
  Cars here are disgusting, not much inventory. Zack the Manager is absolutely rude! Only person who was kind and helpful I believe his name was David. He was great other then that this location is terrible Phone calls are never answered, when you do get a hold of someone they are not very helpful and just wanna get u off the phone.
• DK

  Don Kelley

  May 30, 2026
  5.0
  It's the staff. They are great people. Enterprise hires these great people and turns them loose to saying "Yes" to the customer at every opportunity. In order of contact, here are the big hitters at Railcar Enterprise: Anna, Garrett, Wendell, and Zach who had to give me the bad news that I was too late to refill the tank with 2 gallons of gasoline. I dropped off the car and spent off, whilst a staffer checked it in and filled the tank by the time I returned.
• JR

  Janice Ru

  May 24, 2026
  5.0
  I had a great experience with Enterprise at the Railcar Dr. location. From start to finish, the process was smooth, efficient, and stress-free. Roman went above and beyond with his professionalism, kindness, and communication throughout the rental process. He made sure everything was handled quickly and made me feel genuinely taken care of during a stressful time. The vehicle was clean, reliable, and ready when promised. Excellent customer service all around — highly recommend this location!

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