Enterprise Rent-A-Car

Reviews

• NA

  Naseer Ahmad

  Sep 27, 2026
  1.0
  I was very disappointed with my recent experience with Enterprise. The rental car I was given had several issues from the beginning. There appeared to be a problem with the tires, the vehicle was showing an oil change/service notification, and the interior had a very strong and unpleasant smell. It seemed like the cabin air filter or the interior of the vehicle had not been properly cleaned or maintained. I tried several times to exchange the vehicle. I went to Enterprise locations three different times, including the airport location and another location in Sterling, but each time I was told that there were no available vehicles to swap with mine. Unfortunately, I had no choice but to continue using the vehicle for the entire rental period despite the smell and maintenance concerns. Having to visit multiple locations and still not receive a replacement was extremely frustrating and inconvenient. I finally returned the vehicle, but overall I was very disappointed with the condition of the rental car and the level of service I received. I expected Enterprise to provide a clean, properly maintained vehicle and to make a reasonable effort to replace a vehicle when a customer reports multiple problems. I hope Enterprise takes this feedback seriously and improves both its vehicle maintenance and customer service.
• MF

  Muhammad Fahim

  Sep 23, 2026
  5.0
  Cars very good condition and travel comfortable.
• CP

  Christopher Pham

  Sep 17, 2026
  5.0
  Eli is awesome. He was quick, attentive, and very knowledgeable. He was handling many things at one time while teaching a newer employee his tricks, calling other locations for requested vehicles for other clients he had been assisting throughout the day and working hard against my insurance adjusters to make sure that I got into a car that was more comparable to the one that I had to put in the shop since their insured client was at fault for my damages in the first place. Eli wouldn’t let me take a Corolla as a comparable to my Tesla. Not only is this outstanding customer service but it also helped me get a car that wouldn’t cause strife with loading a child and car seat into something so small.
• DM

  D M

  Sep 3, 2026
  5.0
  All vehicles were extremely well maintained. Staff at this location worked completely as a team and were very knowledgeable, friendly and helpful. Hannah was outstanding in assisting me with upgraded vehicles and all staff members worked hard to ensure pickup and drop off was seamless.
• DM

  Dennis McCafferty

  Aug 20, 2026
  1.0
  This is really a review of Enterprise in general. But you need to input a location, and this was the location I went to today. To be clear: The staff at this location were nice people trying to help in a bad situation. I place the blame at their higher-ups at Enterprise. I was scheduled to pick up a car a 1 pm, with Geico covering the cost since one of its customers hit me from behind. In going through pre-checkin, I was informed I'd get a midsized car and Geico would cover it. But when I get to this Enterprise location, the guy at the counter (again, not his fault) tells me there is literally only ONE car avail to rent, and it's a compact. It wasn't just compact. It was like one of those circus clown cars. I mean, it was TINY. And when I started driving away, I noticed it rattled and made a very funny, loud sound any time I tried to accelerate more than 15 mph. So I didn't feel safe, comfy or particularly cool about driving this thing for a week or longer while the body shop had my car. I thought it would be easy to just call Enterprise customer support, and they'd track down an Enterprise location with a better, midsized vehicle. I mean, we have at least a dozen Enterprise locations within a 15-mile radius. But I was apparently hopelessly naive. First customer service rep was full of attitude so gave up with her. Second one really helpful. Said there was a local district manager who has access to the database that tells him which local Enterprise location has a sufficient car and he'd call me back in 15 minutes. Well, he didn't call back at all. I left another request for him to call, and he literally never called me back all day long. After an hour of waiting, I realized I'd have to find the car myself. So spent next 90 minutes on hold because no one apparently picks up the phone at any of these locations or they're perpetually busy. No voice mail option. You just get cut off eventually. It wasn't until 4 pm -- three hours after I was supposed to be getting my car -- when this location (the original one) said there were now a couple cars avail. They ended up getting me into much nicer and roomier Jetta. Again, the staff there is NOT the problem. That said, the car wasn't ready until after 5 pm. So I'm not back home from all of this (requiring two trips to the location) until 5:30 -- 4.5 hours and an afternoon spent online and on the phone after my 1 pm pickup. I totally blame Enterprise regional and national support on this one. In today's cyber age, there is ZERO excuse for not giving the front-line customer support reps access to my local region's avail inventory, so they can find me a car/location right there on the phone. There is ZERO excuse for this district manager who apparently DOES have access to the regional inventory situation not calling me back over an entire afternoon. Never again with Enterprise unless I'm forced to. Which, in this case, I was.

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