Sheehy Toyota of Stafford Service & Parts Department

Reviews

• AS

  Ahmadzai Shahi

  Jun 27, 2026
  1.0
  The worst customer service I ever had.
• SJ

  Sa Jung

  Mar 21, 2026
  1.0
  Staff is polite and they’re nice, but I don’t think the mechanics know how to do anything other than plug in a code reader and do what it says. They’re not going to diagnose your cars issues or do appropriate testing or fix it. That’s been my experience the last 3 times I brought my car into the shop. They just keep trying to sell me expensive battery replacements… I ALREADY PAID YOU TO REPLACE IT! Ended up YouTube for better diagnosis and mom and pop mechanic shop fixing it for less than what Toyota was trying to charge me for a diagnostics. Again, nice people. Skills… subpar in my opinion- go to an old school mechanic who knows what they’re doing… Toyota just plugs in a code reader and if it’s not throwing out any codes, they will tell you the car is fine over and over again… even after you’ve been stranded with a non starting car 8x in 1 month. Update: took it to progressive auto. They ran diagnostics and historical codes. They said it’s been throwing a crankshaft sensor failure code for the last 3 times the car was plugged in.. which means the last 3 times I dropped it off at Toyota, it was throwing that code and Toyota never mentioned it once. Car is fixed and running great now. Again- I’d avoid this place for service.
• FK

  Fareshta Karimi

  Jan 10, 2026
  1.0
  I purchased a Volkswagen 2024 for my daughter on March 2025 at the time of purchase paid extra for VIP access and promised all good stuff .since my daughter works very close to home we returned back on January 2026 for oil change and tire rotation made appointment for 10am arrived at 9:45 am since it was the first time we were there for service I wasn’t sure how the process will work and thinking that someone will guide us through the process unfortunately no one seems to care we stand by the service waiting area for at least 15 minutes few people were there chatting with each other two guys that seemed to work there were busy doing their own stuff and looking at us like who cares. Long story short finally our car was picked up without any explanation what service will be done until I asked my self and requested VA safety inspection to be done from 10:15am to 2:45pm waited no update from the service team until I asked myself.basically spend more than half a day waiting for a oil change. Overall results Poor customer service Poor to no communication Slow non professional service . If you read this for thank you and I hope management can make some changes to meet customers needs and satisfaction.
• TS

  Tony s

  May 16, 2024
  1.0
  Had an APPOINTMENT for oil change. It took over two hours. If the service advisor would have told me it was going to take that long I would have left. No loaner car was offered. I then watched them pull my car around after waiting more than two hours to have it washed another 20 minutes frustrated ask for key and left. Bought two vehicles from them a Sequoia and Camry was looking at a Venza that day, but I will not be buying one from this dealership. Tony Sharp
• SP

  Stephen Crawley, PMP

  Feb 24, 2020
  1.0
  I would give less than one star if possible. I arranged in advance to see two used trucks. I informed the sales person AND the sales manager that I would be traveling from an hour and a half away to specifically see these two used trucks. I was assured by both employees that the trucks would be there and ready. On arrival, i am told that the trucks are not there. One sold, and the other was never brought over from the partner dealership. I was then told I should just look at one of their new 2020 trucks instead. I can look at a new 2020 truck MUCH CLOSER to my house. They are literally available at EVERY TOYOTA DEALERSHIP. I drove that far to specifically see those two trucks. I should have been notified that they were not there before making that trip. This dealership obviously does not respect a potential customers time. They are only concerned with making a sale any way possible.

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