Sheehy Volkswagen of Springfield

Reviews

• AH

  Angela Huebner

  3 days ago
  1.0
  I've purchased two jetta's for my young adult daughters at Sheehy. We had such a great experience with the first car, we went back for a second. The sales team is fantastic. That's why I am so completely irritated and annoyed with the treatment my 23 and 21 year daughters received when they went down to pick up a spare tire that was part of our recent car purchase. The sales person wasn't there that day and the folks in the service department made my daughters feel like a huge inconvenience. In their words, 'They were very committed to not being helpful" . Was this misogny? Agism? No one even bothered to ask them more questions or try to be helpful. Shame on you service department. You didn't even suggest she go talk to the folks in sales.... Do better. (and yes I tried to call to talk to the general manager or the head of the parts department and was told no one was available).
• IF

  I am Finness

  4 days ago
  4.0
  Overall, my experience was good. The car I purchased had a dent and a cracked fender, and the dealership offered to fix both at no additional cost, which was a huge plus for me. Everyone was friendly and welcoming throughout the process. There was a point where I almost wasn’t able to purchase the car because my bank has specific dealer instructions, and they misunderstood the verbiage in the instructions. They got it figured out though. The entire process took about four hours, but that included the test drive and the time I spent debating whether or not I wanted to buy the car, so I don’t think that was unreasonable. Jimmy and Noah were both nice and helpful. My only complaint was that they both asked me about financing through the dealership or another bank instead of using my bank. I didn’t really appreciate being asked more than once after I had already decided to use my own financing. However, I understand that they were just doing their jobs. Overall, I had a positive experience, and I really appreciated the dealership taking care of the dent and cracked fender at no additional cost. Just remember when you are buying a car, you have to be firm and know when to walk away.
• TT

  Tintin

  6 days ago
  5.0
  I had a wonderful experience purchasing my car at Volkswagen Springfield! The entire process was smooth, easy, and stress-free. A special thank you to Samime and Wyna for being so helpful, professional, and patient throughout the process. They did an excellent job answering my questions, helping me find the right car, and making sure everything went smoothly from start to finish. I truly appreciate their great customer service and hard work in helping me close the deal. I highly recommend Volkswagen Springfield and especially Samime and Wyna to anyone looking for a great car-buying experience! 🚗❤️ Thank you again for making my car-buying experience such a positive one!
• LG

  Laura Galeano

  Aug 21, 2026
  5.0
  There’s quite a bit to say about my experience with Sheehy of Volkswagen. So far I bought 2 vehicles in the same month from this dealership one being a used GMC Yukon and a brand new 2026 VW Tiguan. My salesperson was Jimmy Ramirez (for both purchases) he was very helpful and I never felt any pressure to buy anything. When I did find something I liked I feel as though Jimmy and the manager Hank did their very best to make the numbers work for us! Aymen, the finance professional, also did his magic and made the numbers even better for us with a lower rate and perks that felt more like freebies! I can’t say enough about how much I enjoyed the friendship of these 3 Jimmy, Aymen and Hank. Also the atmosphere of this place is pretty laid back and the bathrooms are always clean! I look forward to a possible future purchase from them however I am soo far satisfied with what I bought but there will soon be another license holder in the family!
• AN

  Amir Nekoudy

  Aug 14, 2026
  1.0
  Good afternoon, I am writing to express my concern about what happened during my recent service visit. I came to the dealership for my regular scheduled engine oil change. While I was there, I received a message from the service department stating that my Tiguan was due for the AWD differential gear oil service and that the cost would be $380 plus tax for both services. I was surprised because I purchased this vehicle from your dealership only about two months ago as a CPO vehicle. I explained this to the service representative and asked how this service could be my responsibility when the vehicle was recently purchased as CPO. The representative then told me to wait, took the phone and spoke with someone in the service department. After that, she came back and said, “Okay.” About 30 minutes later, I asked her what happened, and she told me that the service had been completed for me. I was not charged the $380 or any additional amount for this service. I appreciate that the dealership ultimately took care of the service without charging me. However, I am concerned about how this situation was handled. My concern is that I only questioned the charge because I knew that my vehicle was recently purchased as a CPO vehicle. If I had not understood the CPO coverage, I could have simply agreed to the $380 charge and paid for a service that, after the dealership reviewed the situation, was performed without charging me. A customer who is not familiar with CPO coverage or vehicle maintenance could easily have agreed to the charge without knowing that the service might already be covered. In that situation, the customer could end up paying hundreds of dollars unnecessarily. I am not accusing anyone of intentionally trying to charge me improperly. However, I believe this is an important issue for a dealership to review, especially because customers should be able to trust that their CPO coverage and service eligibility are checked before they are offered a charge for a service. I would appreciate it if you could please clarify why I was initially quoted $380 plus tax for this service and why, after I mentioned that the vehicle was a recently purchased CPO vehicle, the service was ultimately completed without any charge. Thank you for taking the time to review my concern. I appreciate your assistance and look forward to your explanation. Best regards, Amir

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