Sheehy Subaru of Springfield

Reviews

• AS

  amal saaida

  4 days ago
  1.0
  I took my car to the Sheehy Subaru of Springfield, for service last Friday, for the first time at that location, and I wish I didn't make such decision. At pick up, I noticed scratches on the hood of my car, and reported it immediately to the supervisor(Cee) who right away said:"I don't think this happened here because we only open the hood to do service". I asked him to check the camera to see if the scratches were there at drop off because I knew the scratches weren't there when I took the car in, but he couldn't find any scratches upon checking his camera, then his excuse was:"I can't see any scratches because there's so much clarity, but I have to check with my big boss and let you know". I didn't know what to do at the moment because it was my very first time dealing with such situation, and I had to leave when the supervisor asked me to leave and promised to call me the next day, so I trusted his word, as he promised that they'll come pick up my car from my address when they decide to fix it. The next day(Saturday) I waited for him to call me but that never happened until I called him, then his response was:"Sorry, my boss said that we are NOT responsible for the repair of the scratches since we only performed service, and not car wash".After I told him that I checked with some friends who also work at car services, and I was told that if those scratches were there they would have notated them during the walk through before they start the service, he said:"My boss will call you on Monday, and he might change his mind". It's Monday evening now, and still I never heard back. I chose to do my car maintenance with Subaru, just to avoid any kind of trouble when it comes to services, as this is not my first Subaru, nor my first maintenance agreement, but after this incident, I'd never buy the maintenance plan through Subaru again. This is the worst experience I've ever had in my last 20+ years of dealing with car services. Stay away as much as possible from the Sheehy Subaru of Springfield because the level of dishonesty is mind blowing.
• AE

  Ariana Escandon

  6 days ago
  5.0
  My experience with Richard and literally everyone else in the service department was genuinely exceptional. Richard responded to my inquiry for an estimate in such a timely manner, was super responsive, and even provided me updated quotes before I even committed to doing business with Sheehy. I had a HORRIBLE experience with Wiygul in Alexandria and was looking for a second opinion. As a single woman who doesn’t know a thing about vehicles, my experience with Wiygul had me anticipating to be over-quoted, especially by a dealership (which are normally expected to overcharge). I was met with nothing but integrity and honesty, not only by Richard but by everyone else with whom I interacted. They also completed the work in about 4 hours, which is way quicker than I was expecting. 12/10 will absolutely be returning.
• DK

  Douglas Korade

  Aug 27, 2026
  5.0
  We drove 75 miles to buy the car we found online. As soon as we walked in we could tell this was a professional business in the best possible way. It had that relaxed atmosphere you get when you're in the midst of people who were pros at their jobs and loved doing it. We were here to test drive and sign the paperwork. Our sales rep (Vickie) was a delight to work with as she guided us thru the process. No rush. No pressure. Just solid answers to our questions. We were treated the same way by the financial manager (Yasi) as we signed the maze of paperwork. She explained options the dealership offered with no implied pressure to accept any of them. We chose the extended bumper-to-bumper warranty due to the level of electronics in our new car. Overall we had a great experience and recommend you go see for yourself. You'll be glad you did.
• SS

  star

  Aug 18, 2026
  5.0
  Least painful Car buying experience I have ever had. I came into the dealership with the intent to purchase a Crosstrek but made it clear that I could not purchase that day. I did a test drive with Alex, the sales rep, and he did not pressure me to buy that day yet stayed in contact (without overloading me with emails and text messages) over the next couple of weeks while I made my decision on trim, colors, and options. After having a terrible experience with the service department of the last dealership I worked with, I made it clear that service and extended warranty were my top priorities. We negotiated a price for the car and warranty without me having to set foot in the dealership again. When I came to purchase, it was 2.5 hours from entering the dealership to walking out the door with the vehicle - no surprises and no high pressure seeking of extra warranties by the manager or finance department. Alex even delivered the car to me and hooked up my phone to CarPlay. 5 Stars!
• EJ

  Ephrem Jarssa

  Aug 17, 2026
  5.0
  **Outstanding Service — One of the Best Experiences I’ve Had at a Service Center** I had an absolutely excellent experience with the Subaru service department. From the moment I arrived until the moment I left, I felt welcomed, respected, and genuinely taken care of. A special thank you to the **Damon (the assistant service manager)**, who was absolutely amazing. His level of customer service stood out from the very beginning. He was professional, respectful, patient, and genuinely seemed to care about making sure I had a good experience. What impressed me most was that he didn't just check my vehicle in and disappear. While I was waiting, he personally came over to where I was sitting to check on me and keep me updated on the progress of my vehicle. Those small things make a huge difference. I never felt forgotten or left wondering what was happening. They took care of the issue with my vehicle, completed the inspection, and made the entire process smooth and stress-free. There was no unnecessary frustration; just clear communication, professionalism, and excellent customer service. Damon is a perfect example of how customers should be treated in the automotive service industry. Management should know what an outstanding representative they have on their team. After this experience, I would absolutely feel comfortable bringing my vehicle back here and recommending this service department to others. **Thank you for the exceptional service and for treating me with respect from beginning to end. Five stars without hesitation.**

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