Sheehy Ford of Springfield

Reviews

• YG

  yakup gündoğdu

  May 6, 2026
  1.0
  When I purchased the vehicle, I also bought a warranty package and was told that everything would be covered. However, when I took the car to the service due to a problem, I found out that the package I bought actually covers almost nothing. I also learned afterward that there is a $500 deductible per repair, which was never mentioned to me during the sales process. There is a significant difference between what was explained during the sale and what I experienced afterward. This situation was very disappointing for me and broke my trust. Unfortunately, I did not receive the support I expected, and I would advise others in a similar situation to be very careful.
• JH

  Jules H

  May 6, 2026
  5.0
  I flew down to Virginia on Monday and drove home that night. The transactions was seamless, the inventory vast the staff accommodating. Sarah shared her popcorn with my daughter. Mo was knowledgeable driven and I called him "MO" TIVATED!!! He took his time answered my questions and made me feel like a VIP. I'm always a little leery conducting big deals but it was a reassuring process making the purchase experience top notch. From NYC to VA I'D DO IT AGAIN SEE YA NEXT YEAR WHEN I GET MY DROP TOP MUSTANG
• LV

  Luis Velasco

  May 4, 2026
  4.0
  ---Update--- I originally left a negative review regarding the “instant offer” process for my 4Runner after receiving a significantly lower in-person offer than what was quoted online. Since then, the General Manager personally reached out to hear my side of the experience and review the situation directly. I appreciated the fact that he took the time to listen, explain the deductions in detail, and provide transparency that I did not receive during my initial visit. While the final amount was still lower than the original online offer, the updated valuation and deductions were reasonable and clearly justified once properly explained. Most importantly, the process became transparent and professional, which made a big difference. In the end, we were able to come to an agreement and I did end up selling the vehicle to them. I still believe the initial process could be improved to avoid confusion and frustration for customers, but I do want to give credit where it’s due — management stepped in, addressed the concerns appropriately, and worked toward a fair resolution. --- Original--- I had a very disappointing experience with the “instant offer” process. I received an online offer of $51,250 for my 4Runner, which explicitly included adjustments for below-average mileage (+$3,020) and an additional offer (+$3,100). I came in ready to complete the deal the same day, with both keys and no changes to the vehicle’s condition. After about an hour at the dealership, the offer dropped to $46,000 — over $5,000 lower. When I asked what specifically changed, I was told nothing was wrong with the vehicle and that all the same inputs still applied. Despite that, the only explanation given was “we can’t pay MSRP,” which is irrelevant to how a trade-in value is calculated and does not justify removing previously included adjustments. If the mileage adjustment and additional offer were valid online and still valid after inspection, there is no clear or transparent reason for a $5K reduction. That’s the issue. This process feels misleading. Advertising a detailed, itemized offer and then disregarding those same components in person — without justification — comes across as a tactic to get customers in the door and renegotiate. The staff was polite, but the pricing process lacked transparency and wasted my time. I’d strongly recommend others to stay away from this dealership.
• KM

  Katelyn McGee

  Apr 30, 2026
  1.0
  Pulled a hard inquiry on my credit back in March of 25 when i was already approved with another bank. Told me they weren’t going to but did so anyway. They are not to be trusted. I also bought a Kia stinger from a foreign salesman who had a strong accent, not sure if he works there still. I heard a noise and had to return the car 2 days later due to it needing a part that cost over $5,000. Salesman tried to drive fast on the test drive to downplay hearing any noise when I brought it back, basically gaslighting me. Overall horrible experience from Sheehy. Dude just wanted to hurry up and sell the car to make a profit. It’s horrible how dealerships try to manipulate women. They definitely deleted my first review as well.
• NB

  Nathan Buchanan

  Apr 14, 2026
  1.0
  I’m sharing this review to highlight an extremely disappointing experience with my 2020 Ford Explorer ST. I purchased the car just a year and a half ago from Sheehy Ford of Springfield and was assured the vehicle had passed their multi-point inspection and came with a full-service history. Given the age, condition and lower mileage, I expected reliability and peace of mind — not an engine failure. Recently, I brought the car to back to Sheehy for a service and asked them to investigate a faint rattle when decelerating. After inspection, they said it was likely a loose bolt, but they’d need more time to diagnose but confirmed it was safe to drive. After less than ten minutes the rattle turned into a loud knock, and I had to have the car towed back. After a few days I was informed it had catastrophic engine failure, and it would need replacing along with both turbos. A $14,000 repair which is even more painful as I’m in the military and need to sell it in just over a year when I’m posted overseas. While the garage worked to lower the cost slightly, it’s unacceptable that a six-year-old, dealer-inspected vehicle with 80,000 miles and full-service history would need a complete engine replacement. When I collected the car, it wouldn’t start due to a weak battery. They offered to replace it for an additional $400 — right after paying $14,000. I replaced the battery at a local auto store for $270 and discovered the earth wires had been installed incorrectly following the engine replacement. The garage also notified me of an exhaust leak in the flex pipes — a known issue that Ford is reportedly attempting to address via a customer satisfaction program (21B35). This could easily have contributed to the engine failure and hadn’t been mentioned in any prior services – including the one I had immediately prior to getting the car towed. It’s extremely disappointing that Ford-approved technicians and dealerships can miss or disregard such issues, leaving customers with massive costs for preventable failures. I trusted Ford’s inspection and service standards but no longer have any faith in their reliability and quality. No customer should face such enormous bills for engine failure on a properly maintained, fully serviced vehicle that was dealer-inspected before purchase and I’m now constantly nervous about its current reliability. The only positive from the experience was Scott, the technician I dealt with. He worked to reduce the cost as much as he could, kept me updated and was very patient with me while I decided what to do. Overall though – not the greatest experience of my life.