Sheehy Ford of Springfield

Reviews

• TM

  Thomas Moore

  3 days ago
  5.0
  I worked with Tyler Austin for a couple months while I was trying to figure out which vehicle worked best for me. I was nervous and hesitant during my purchase process, but Tyler was patient and didn't push me into making a decision that I wasn't ready to make. When I ultimately did decide on buying a new vehicle from Sheehy of Springfield, I was able to get in and out of the dealership in barely over an hour. I even got some compensation for making the trip to the dealership instead of having the vehicle delivered to a more local Sheehy. I visited and called multiple different dealerships during my vehicle search and only a handful didn't try to force a quick decision out of me or throw unexpected add-ons into their pricing. Sheehy of Springfield was one of the few in that handful.
• ND

  Noah Davis

  Aug 27, 2026
  5.0
  Had a great experience with Sheehy Ford. Marlon was excellent to work with. He was very personable, easy to talk to, got me all the information I asked for, and was great with communication throughout the entire process. Tina in finance was fantastic as well. She didn’t just settle for the first rate she was given and kept working to get me the best rate she could, which I really appreciated. Andrii also stopped me right before I left and made sure I left with the original paperwork from the previous owner, which meant a lot to me. I drove all the way from Louisiana for my dream truck a 2014 special edition Raptor and couldn’t be happier with both the vehicle and the experience at Sheehy Ford. Highly recommend them all.”
• MJ

  Mike Jones

  Aug 27, 2026
  3.0
  Took my car in for services and got it back with a misfire and not enough transmission fluid. They quickly fixed the misfire the following day but seem to assume customers don't know what we are talking about when we provide information. I had to put almost a quart of transmission fluid in to get it to properly register on the dipstick, prior to driving it back. I hope your customer service personnel in the service department adjust how they talk to customers and avoid being condescending. There was no offer to compensate for my additional time or full recognition of the failure to check everything before handing the vehicle over to the customer. Lesson learned, check all you can before driving away.
• AA

  Amanda

  Aug 22, 2026
  5.0
  ⭐⭐⭐⭐⭐ Another great experience as a returning Sheehy customer! We purchased a vehicle from Sheehy about six months ago, and although we worked with a completely different team this time, we received the same exceptional level of service. That says a lot about the dealership as a whole. Marlon was absolutely exceptional! From the get-go, the buying experience was easy. We originally came in looking at a used work truck and ended up purchasing a brand-new truck. Marlon went above and beyond throughout the entire process. He is a terrific communicator, extremely patient, and genuinely has a heart of gold. Sales Manager Mike was also wonderful to work with—genuinely nice, straightforward, and easygoing. And Tina was an absolute princess! She did an excellent job explaining everything during the financing process and made sure we understood everything along the way. I have to say, this was one of the easiest car-buying experiences I’ve had. Buying a vehicle can normally mean spending hours at the dealership, going back and forth, meeting with different people, and waiting on paperwork. This team made the entire process smooth and comfortable. They even made sure my daughter had snacks, continuously offered us bottled water, and everyone always had a smile on their face. Those little things really do make a difference. I’ll admit, I can be a little difficult and very picky when making a major purchase 😂, but they handled everything with patience, professionalism, and outstanding customer service. The fact that we have now purchased from Sheehy twice within six months, with two different teams, and had a great experience both times speaks volumes. Thank you, Marlon, Mike, and Tina! We will definitely be returning customers and would absolutely recommend Sheehy to others.
• MH

  Matt Harris

  Aug 13, 2026
  5.0
  I was in the market for a used pick-up, as a second vehicle, and did several months of research. Did I want to buy from an internet used car service, directly from a prior owner, or through a dealer? There are pros and cons for each. Luckily I finally spotted a truck that perfectly matched my requirements, including in my price point on Sheehy's website. I was also lucky to be paired with Labid, who could not have been more helpful or a responsive salesperson. My used F-150, is the eighth Ford I've owned. I always went to my close-in, neighborhood Ford dealer, which was not Sheehy. Because Sheehy had the truck I wanted, and after my great service experience, I will return here for my next new vehicle. I will also specifically call-out for Labid for assistance. Labid went above-and-beyond expectation and was continuously in touch with me through his cell phone and texts. After purchasing the truck (which had just arrived on the lot), there was some expected delay getting it cleaned up and inspected. Labid's communication on the truck's status was exemplary, and he even offered to drive it to my home or to any other convenient location. Once I took possession of the truck, is was super clean and looked almost new. I'm not usually a fan of any retail establishment, but in this age of easy internet auto-buying, brick and mortar shops like Sheehy and their great service will always be my preference over any internet dealer.