Sheehy Ford of Springfield

Reviews

• CD

  Chris DePalma

  3 days ago
  1.0
  I bought a 2022 Ford Expedition Max from them back in March. Their pricing tactic is unsual, the vehicle was listed at one price and I started working a deal that number then the next day they raised they price which seemed odd. They had the car as Blue Certified and I asked if it could be changed to Gold as that gave me a better warranty as I was buying it out of state. The Gold warranty has specific specifications that the vehicle needs to meet to be sold as Gold, that includeds tire tread depth and multiple other things. I was assured the vehicle was in good condition I wouldn't have any issues with it etc. Fast forward to the vehicle arriving in Texas, the tires were not at the minum tread depth to be sold a Gold, 3 out of the 4 were below that spec and would of had to be replaced. The air filter, cabin air filter and wipers were never replaced like required by the Gold Certification inspection. The battery arrived weak and had to be replaced less than a month after owning the vehicle, it was the orginal from 2022. I am going to assume it wasnt tested or the information was skewed just like how the tire tread depth was said to be at 6/32nd but it was not. Also the alignment was out the passenger rear wheel had negative camber and had to be realigned. I ate the cost of the filters and wipers because it wasn't going to be worth my time trying to be reimbursed for them as it was already a hassle to try and get any compensation for the 3 tires that had to be replaced as the tread depth was too low. At first the were trying to get me to split the cost with them which I did not feel was appropriate as the vehicle was respresented as meeting the requirements to be sold as a Gold Certified Vehicle. Then the General manager told me I was measuring the tires wrong and you only measure in the center of a tire (that is incorrect), being a mechanic by trade I found that pretty offensive. The started their orginal offer at $250 which barely covered 1 of the 3 tires that had to be replaced. I was able to get them up to $500 which covered two but this should have never had to happen if the vehicle actually met the specfications to be sold as Gold. Personally I would not recommend this dealership as everything just seemed like a hassle, I went a full month of no progress on the registration because managment sent over the wrong information and then said manager quit and no one in the registration department knew. I had workers try to tell me I need to get an inspection done to get my vehicle registered but Texas did away with that and that was no longer the case but they swore I needed that before they could proceed with getting me my registration.
• BH

  Brooke Hayes

  6 days ago
  5.0
  Hands down the best car-buying experience I’ve ever had! Maxx was an incredible salesperson—friendly, fun, knowledgeable, and never once pushy. He made the entire process enjoyable and stress-free. Andre in finance was outstanding. He was straightforward, transparent, and clearly explained exactly how to structure the deal to achieve the outcome we wanted. No games—just honest, helpful advice. A huge thank you to Tina as well for working her magic and getting us an amazing payment with only a 5.6% interest rate! She also made sure we had real peace of mind by helping us choose the right warranties and service packages to protect our investment without any pressure. We left feeling confident that we got a great deal and were covered for the future. Lastly, a special thank you to Matt, the General Sales Manager, who took the time to make sure we had a great experience from start to finish. He even gave us his card and let us know to reach out if we ever needed anything, which really showed how much he cares about his customers. The entire team went above and beyond to make sure we left happy. If you’re looking for a dealership that values honesty, exceptional customer service, and making the buying process easy, this is the place. Highly recommend!
• MM

  Mike

  Jul 4, 2026
  1.0
  This is my review for Sheehy ford of Springfield and for the management team to be aware of how at least one salesman works deals for potential customers. On Monday 06/29/26 I found a truck in their website with the exact options I have been looking for for about a year. I submitted an online credit application because I have $7000 down payment and the truck was $12,000. I submitted a request to be contacted. I received a call the next morning 06/30/26 by a salesman Mr White. I explained that I could not visit the dealership in person and needed the vehicle to be shipped to me so I requested a price for shipping. Mr White sent me a video of the truck which looked in great condition. Mr White never got back to me about the shipping until I asked him about it on 07/01 at 2:56pm I also asked him how my credit application looked. He said he would ask his manager. The next day 07/02 at 11:14 am Mr White sent me this text; "Went to take a look at things with my manger, found out that the truck sold. I have others available if you are interested, I can take a look through our inventory for you". Today is now 07/04/26 at 12:00 pm. I didn't get an apology from Mr White for not helping me while the truck was still available. He also never told me about the results of my credit application. I also didn't get a call from a manager asking if they could help. I can understand if Mr White is the ONLY salesman working at the dealership that could be the reason why he didn't get back to me sooner. I actually think the management did not want to sell to me because I was an online buyer who needed shipping and did not want to visit the dealership in person. It's much easier to only sell to customers who are willing to visit the dealership in person. I have all communication records by text from Mr white. This is not a made up story.
• RC

  Rob Cunningham

  Jul 2, 2026
  5.0
  Buy from Andrii!!! My Guardian Angel!! ⭐⭐⭐⭐⭐ I cannot say enough good things about Andrii and everyone at Sheehy Ford in Springfield! It was around 11:00 PM, the dealership was already closed, and I was down to just 6% battery in my EV with my two daughters in the car. I had already tried three different public chargers that were broken, and after multiple failed attempts, I was on my fifth try desperately trying to get the dealership’s fast charger to work. At that point, I was exhausted, frustrated, and honestly starting to think we were going to spend a holiday weekend night stranded in a parking lot. That’s when Andrii came outside. He immediately recognized that I was in a tough situation and didn’t hesitate for a second to help. He patiently tried every trick he knew to get the charger working. When that didn’t solve it, he went back inside the dealership, grabbed the dealership’s charging card, and came back out to try one more thing. It worked instantly. Not only did Andrii save us from being stranded, but he also let us charge at no cost. That level of kindness, compassion, and customer service is almost impossible to find these days. He didn’t have to help us, especially after hours, but he chose to anyway, and I’ll never forget it. Because of Andrii, my daughters and I made it home safely. He truly was our guardian angel that night. I am telling everyone I know to buy their next vehicle from Sheehy Ford Springfield, and when you do, ask for Andrii. He is exactly the kind of person you want helping you with one of the biggest purchases you’ll make. Andrii, thank you again. You turned one of the most stressful nights we’ve had into a story we’ll never forget. You’re an incredible person, and Sheehy Ford is lucky to have you!
• SA

  Saadi Aswad

  Jun 18, 2026
  1.0
  Bait-and-Switch blaming it on "AI"! I had a frustrating and disappointing experience at Sheehy Ford Springfield. I found a 2025 Ford Expedition listed on their website this morning marked with a "Special Offer" sticker and priced at $51,000. I took a screenshot of the posting and drove two hours to the dealership to purchase it. When I arrived, salesman, Muhammad, was very polite and helpful. We took the vehicle for a test drive, he explained all the features and answered all my questions, but when it came time to look at the paperwork, the price in their system jumped to $54,196 over $3,000 more than advertised. When I pointed out the discrepancy and showed Muhammad the screenshot of the internet price, he brought over a manager. The manager was and completely unwilling to discuss the issue or work with me. He claimed that they use “AI” to price their vehicles and that the $51,000 price tag was just an "AI mistake." When I pointed out that this specific vehicle was the only one online with a "Special Offer" badge, he dismissed it, saying that the badge was *also* an AI mistake they just hadn't removed yet. Apparently this is the new way of getting out of things, just blaming it on AI. I explained that I had just driven two hours specifically for that advertised price and reminded him that reputable dealerships generally honor their online pricing or work with customer. The manager didn't care at all. He bluntly stated he would not sell the vehicle for a penny less than $54,196 and refused to do anything to earn my business or make up for their "AI mistake." It is shameful to see a massive dealership franchise treat customers with such total disregard and dishonesty. If your automated pricing system puts a vehicle online for a certain price, you should stand by your word— as dealerships now put their lower prices online and customer get that internet price, not waste a customer’s entire day and four hours of driving just to blame a computer program. Unfortunately customers cannot trust the prices you see on Sheehy Ford Springfield's website. They will lure you in and then refuse to honor their own advertisements.