KEL-CAM Tire & Auto

Reviews

• CW

  Chris Wolfe

  2 days ago
  1.0
  The man I spoke with was quite rude & acted like he didn't want new business. Maybe there too busy to take new customers/ not sure but not very polite about it
• RR

  Rodolfo

  May 31, 2026
  1.0
  1/31/2025 Con Artist Bill I had Kel-Cam Tire and Auto perform a customer provided Oil Change, which I provided an OEM Honda Oil Filter along with Royal Purple 0W-20. I stopped here on this day because my original Mechanic Shop was unavailable and I was overdue for my oil change. I have been taking my car to the same shop in Madison county for 5 Years, basic service of oil changes, with the occasional brakes and rotors. 5 star service 24/7 While waiting during my service time, Bill, who works at the front desk, comes out to me in the waiting area to inform me that my drain plug had been stripped and they are going to need to Drill and Tap my oil to install new Drain Plug. He then proceeded to show me a drain plug and go on to explain the work they had to do because of this stripped drain plug. Heated in the moment from this mans blatant dishonesty, as I've used my same mechanic for 5 years, I let it be. I addressed my remaining questions when they called me up for payment. During our encounter at the counter, I asked Bill what size drill they used and he was unable to answer the question. I continued to ask more questions and the employees behind the counter, jumped in and said they used a tool called a "Remer" to Drill. This is written on the bill of service attached on the pictures attached. I asked them if they wouldn't mind showing me the work, but they said they had already taken it off the lift. I came here for a customer provided Oil change in where I am usually charged $20 to my original Quality, Honest Mechanic Shop. Kel-Cam Tire and Auto charged me a total of $142.94. $60.62 for own Parts oil install and filter & $74.11 to Drill & Tap Oil Pan Drain Plug Install New Plug.... I hope you have a better experience than I did!!
• FL

  Free At Last

  May 5, 2026
  5.0
  These gentlemen saved my honeymoon as we caught a puncture driving late night in the mountains on the way to Shenandoah NP. They got me in first thing, repaired, cleaned, plugged, and permanently patched my tire in under and hour and for about $50. I was back on the road and back to our vacation before my wife even got out of bed for the day. They were polite, professional, and ran a clean shop with a very welcoming waiting area (including fresh-ground homebrewed coffee!) If I was a local, they would be my shop for life. As a visitor, I guarantee you will be treated more than fairly.
• SF

  Sean Fraundorfer

  Apr 16, 2026
  1.0
  $10k+ in repairs and still doesn't run right. They had my vehicle for 2 weeks and I had to repeatedly call to get updates. They had to keep my vehicle for an extra week for a bolt that they mistakenly threw away. Didn't even have the decency to call me on a Friday when it was supposed to be done, that meant the earliest was the following Tuesday. Service rep talks over your questions and hurries you off the phone. Did some research to help them fix my start issues, made me feel stupid and said they would call me back. Haven't received that call, pretty typical. Called another shop with my concerns and they knew exactly what I was talking about. They are Expensive, untimely and horrible customer service.
• IC

  Irene Carter

  Apr 2, 2026
  1.0
  Hopefully no one needs a tow. This place is all about money. 1575 for you a tow!! If you’re gonna get over on people make it make sense.

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