Safelite

Reviews

• CW

  Chelsea Wright

  2 days ago
  5.0
  This is my second time using Safelite and it is always a simple process and easy to do. I can't remember my tech's name, but he was super nice and also resembled a young Jeff Goldblum.
• CN

  Cassandra Nicholas

  4 days ago
  5.0
  Safelite has always done a great job for me. Most recently I had a chip that needed to be repaired. I was able to schedule a mobile appt and it was fixed in 10 minutes. Our service technician, John, let us know when he would be arriving. Upon arrival, he was very friendly and informative. My repair was completed successfully, without even leaving my home. When you book your appt for repair make sure you ask if your auto insurance participates in a program they have to help pay for your service. I can't remember the name she told me of the program. But they did not take my policy number and they never actually reach out to your insurance, so there's no chance it will increase your insurance. Im letting you know this, because it decreased the price of my service my over half! Thank you Safelite!
• DD

  dgafkingcj

  Sep 20, 2026
  1.0
  They came and replaced the windshield no problems. But allowed the battery to drain completely and when I went to leave car wouldn’t start. When I called after going through several automated systems they told me to they wouldn’t be able to get someone there that night til late so they would make sure they came Saturday morning I was told the manager would make sure to follow up and take care of it but never called never came. If you use their service make sure it starts before they leave or you could be left stranded like myself
• TE

  Tammy Epes

  Sep 14, 2026
  5.0
  I was told to expect a 2-3 hour installation and it took 2 hours, exactly. I showed up 10 minutes early (as recommended) and they had me in for servicing at my exact start time. The waiting area was quiet, clean, and featured a Keurig and waters. Best of all, the TV was turned off and not showing FOX news as far too many waiting areas ill-advisedly do. The service was efficient and tidy - except for a decal which couldn't be saved and my inspection sticker which was a bit torn but able to be re-applied, you would never have known I had work done. I would definitely recommend Safelite to anyone. (I didn't go through my insurance and elected to pay for the replacement since it was less than my deductible...I was able to pay through interest-free installments which is a big plus!
• KB

  K Brown

  Sep 6, 2026
  5.0
  First, I owe my technician a HUGE apology because I was doing several other things while he was here and, unfortunately, I never even got his name. I sincerely apologize to him because if anyone deserves to be recognized by name, he does. As a caregiver for an ailing parent, I don't have a lot of extra time to deal with appointments and errands. This experience could not have been easier. I literally had to do nothing other than click a few buttons online, schedule my appointment, and make my payment. Safelite came to my house, and the final price was even a few dollars less than I had originally been quoted. My technician was fantastic. He kept me informed about his arrival time and even contacted me when he thought he might be more than five minutes late. He was friendly, courteous, professional, knowledgeable, and communicative from beginning to end—and this was on one of the hottest days of the year. We don't have a garage, so he had to replace the windshield outside under a tree. While the windshield was out, leaves were blowing into my car. Before he finished, he made sure every leaf that had blown inside was removed. He left the new windshield spotless—no fingerprints, no mess, nothing. You could tell he took pride in his work and wasn't satisfied with simply installing the windshield; he wanted to leave the entire job done right. Then, on top of everything else, he gave me a tip for getting rid of the haze on the windshield of my OTHER vehicle—something I had been fighting with for quite a while. That wasn't his job, wasn't the vehicle he was there to work on, and he certainly didn't have to help me with it. So let's see: Safelite came to my house, the price ended up being a few dollars cheaper than originally quoted, I didn't have to rearrange my day or take my car anywhere, I got a professionally installed and spotless new windshield, AND I got a tip for fixing a problem with the windshield on my other car. Meanwhile, my technician was friendly, on time, courteous, communicative, and got everything done plus some. That's a win-win in my book. I honestly didn't expect Safelite to be as reasonably priced as some of the other options because it is a national company. I was pleasantly surprised. I wish I had asked the technician for business cards because I would gladly pass them out. 10/10. Excellent customer service, excellent experience, and I feel confident the job was done right. I would absolutely use Safelite again and would recommend them without hesitation. And once again, to my technician: I am genuinely sorry I didn't get your name. You were awesome, and I hope Safelite can identify you from my appointment and give you the recognition you deserve. You represented your company exceptionally well.