Enterprise Rent-A-Car

Reviews

• JO

  James Oyler

  Aug 15, 2026
  5.0
  Have used other rental car companies. Enterprise was good and had no surprises either like some of the others.
• BM

  Brittany Mauro

  Aug 14, 2026
  3.0
  So where do I start back in May? My car got totaled by a deer so I figured I would rent a car and save my money until I could buy a car a lot has happened prior to my car being totaled. Unfortunately my son passed away after birth, we had to bury him. I didn’t know if I was going to lose my job or not just a lot of things so in the beginning renting from them was the best they treated me. Well I was paying weekly and I also could pay on the website now mind you I first started at electric Road and it was super easy like I had no problems and then someone told me to switch over to Williamson room that they were cheaper so I did that they probably were a little bit cheaper and not much fast-forward to this past month. I’m still renting. I have spent over $10,000 with them so many points. I’m platinum well over the last month. I’ve had a lot of medical issues where I wasn’t able to call in to make my payment on time. I tried to call on the phones, but you’re always on hold forever and I can’t sit on hold for a long time so I begin texting the Number enterprise says you can text with let him know what’s going on emailing people letting them know what’s going on. Nobody is responding back then finally this week they called me, but I couldn’t answer the phone. They called me like twice and I couldn’t answer half the time and I called back no answer then I’m finally emailed them and they emailed me back and saying I have to return the car and I can’t keep it any longer and I can’t renew it. They put me in a really big bind where I was working out and what do I do now and why and they said it’s because for the last couple weeks I have been a few days late over my payment and I really could not help that two of those weeks. I had a lot of medical problems in emergencies. They weren’t very understanding when it comes to that the week prior to this I called made my payment. The lady should’ve told me like hey if you are late anymore, you’re gonna have to return the car none of that. Nobody communicated with me and it really upsets me. They treated me like crap this week and there’s two of them that was like that the other ones were really sweetest can be never had no issues and I’m not the ones to complain and I know the rules are rules, but this is where communication needs to come into play and for them to be honest and upfront with their customers. I really hope in the near future that some of their policies change for people who rent long-term with them another issue high my rate kept going up but during the summertime it stayed the same and I seen where they could change how much it is weekly I know what box they can click on I seen it all and when I went to renew this last time, nobody changed it kept it at like $70 a week like in the beginning that’s $560 a week $2400 a month to rent a car is absolutely ridiculous. Praise God I have a good enough job that allowed me to do that for so long. I’m not trying to bash these people. I just think that the policies they have and some other customer service is not great especially when you fall behind like this. I feel like they’re very judgmental, but who knows
• CB

  Christy Belden

  Aug 5, 2026
  5.0
  Very helpful, super friendly and extremely accommodating
• TB

  Thomas Bragg

  Jul 30, 2026
  5.0
  So easy to get in and out. Car was wonderful and super clean. Never going back to the airport. Everyone here super friendly, Zane is the best !
• ML

  Michelle LeCroy

  Jul 19, 2026
  1.0
  My husband, myself and our 2 kids were traveling home from visiting family in Rhode Island. My QX80 infiniti went into limp mode while on the interstate. We were able to safely pull off the exit in Roanoke, VA in a hotel parking lot and had to have my car towed to the nearest Infiniti dealership. After finding out that my car would need the motor replaced and that it would be there for several weeks, I called this enterprise to rent a car to get us home. I was told we could use a debit card as long as it was Mastercard or Visa. We were also told that they could pick us up from the hotel the next morning as they were about to close. They told me to call them at 8am so that they could have someone pick us up at 10 and take us to the enterprise. Next morning I call at 8am and they said my reservation was cancelled because they do not accept debit cards. He was so rude!! I explained to him that we just need a car to drive home and then I will return the next morning at our local enterprise. I said please, we are stuck. I have 2 kids and my son is high functioning autistic and we need to please just get home. He said no again and that there was nothing they could do and then hung up on me. My checking account had plenty of money and I know a debit card can be ran like a credit card. He would not even let me speak to a manager. I tried several times to call back and was just completely shut down. My father in law tried to call them to see if he could rent a car and add me as the driver as well. That was also a big NO from enterprise. We were stuck in a hotel room from Wednesday until Friday when thankfully my cousin was able to come pick us up. This was the worst!! My autistic son was struggling and stressing and I felt so helpless. Enterprise you need to do better. You need to care. Life happens and not everyone has a credit card. Your staff did not care that a family was stuck in a town they were not familiar with and they made it known they did not care. A family just needed a car to rent to get home and you left us high and dry with an autistic 14 year old who just wanted to get home. I will never use you ever!! Unbelievable!!

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